30% bonus on xim purchase not received

[Aid_The_Conjurer]

30% bonus on xim purchase not received after purchase today.
News announcement clearly states that a 30% bonus is active until Wed.
There is no date listed to indicate which Wednesday it ends. Since it is Saturday and the 30% advertizement is still up on the front page... then that means that Wed the 1st of July is the Wed when it ends.
I don't want to hear some bullcrap story that someone forgot to remove the news item because if so it will be false advertizing and that it something I will hand over to the Better Business Bureau and MMORPG among other sites where information on a company, product or service is reviewed by millions of people.

Ticket sent.
I have a feeling the reply will be non-sense and full of excuses.
That is why I am posting this notice about my issue first.
Hope no one else gets taken advantage of IF this turns out to be an issue of denial from NGD.

http://s1.postimg.org/dpfiz4o5b/ngd_30a.png
http://s10.postimg.org/s0xuf1lnt/ngd_30b.png

[halvdan]

Since it is Saturday and the 30% advertizement is still up on the front page...
It will be still up on the front page untill...well, untill they will have something new to announce :P
Similar with ingame notifications after loggin in. Some of them are really outdated and still pop up. Misleading, if you ask me.

But you shouldn't worry, since it's $ issue, I expect them to be very accomodating. No milkman can afford losing milk cows.

[Aid_The_Conjurer]

Well put halvdan and thanks for the reply.
I'm hoping that the squeaky wheel here gets the grease.
I'll update this post on the response from support.

[Iheartpancakes]

It could be a little clearer in the description.

So instead of this


Until Wednesday at 11:59 PM GMT, enjoy a 30% bonus in all your Ximerin purchases!


You see this


Until Wednesday 24th, June at 11:59 PM GMT, enjoy a 30% bonus in all your Ximerin purchases!


If you click More to view the post, it does show it was posted on the 22nd, and the following Wednesday would be the 24th. So while they aren't directly misleading any one, you need to perform a bit of investigative work to find out.

[Aid_The_Conjurer]

you need to perform a bit of investigative work to find out.

I seen the date of the news posting, having a small font size makes it hard to see.
Believe me I am not an idiot... just someone who is likely forced to deal with idiots.

[Iheartpancakes]

There is no date listed to indicate which Wednesday it ends



Believe me I am not an idiot

http://i.imgur.com/Ol24R7T.jpg

ok

[Anunnaki]

lol, this mad my day

[Frosk]

Hey there,

This kind of topics do not belong here. These issues must be dealt with at our Support System, in the Billing section.

Best of luck with it!