Official support for the New Tech

[Adrian]

Hi Community,

In this thread we will reply to your doubts or we will give you possible solutions to users that can't enter the game right now.

REMEMBER: Only for users that can't get into the game because of software issues. For visual problems you must go to this other thread. (http://www.regnumonline.com.ar/forum/showthread.php?t=52900)

Before posting an inquiry, please make sure to have installed the latest version of DirectX, which you can get from this link:

DirectX Redist August 2009 (http://www.microsoft.com/downloads/details.aspx?familyid=04ac064b-00d1-474e-b7b1-442d8712d553&displaylang=en)

Please specify in a line in your post your computer settings (operating system, processor, RAM memory, video card).

If you don't know how to obtain such information, you can download CPU-Z (http://www.cpuid.com/cpuz.php) to do so.

In that app, you will obtain the necessary information this way:

Processor (where it says Name):
http://www.regnumonline.com.ar/images/support/cpuz_1.png

Memory (where it says Size):

http://www.regnumonline.com.ar/images/support/cpuz_2.png

Video card (where it says Name):

http://www.regnumonline.com.ar/images/support/cpuz_3.png

Remember to provide all the information you can about your problem!

[Mehran]

when i try to start regnum i click on "enter game world" it starts loading gets to Verifying data4.sbd and freezes and wont download anymore.......can any1 help me plz?

[Adrian]

when i try to start regnum i click on "enter game world" it starts loading gets to Verifying data4.sbd and freezes and wont download anymore.......can any1 help me plz?

Hi Arrived,

When this happens, and the launcher may not be able to fix a broken SDB (resource database), you may try deleting it alongside with its .idx file.

As this SDB is not so big, some resources will download again, but they aren't so many.

Regards,

[rabbitknight]

1. first off im not a big tech person so if you reply youll either have to add me on skype as zanewx or reach me on xfire as pyrorabbit

2. i dont know how to post my computer specs so if someone could help me with that ty

3. when i log on when i either try to make a character or log on as character i get a message that says theres a connection problem and that i need to re-enter the game, i press accept and wait but it doesnt happen so i turn off my comp but the problem keeps happening...

PS: sorry i cant help out more on this post...

[TheMike]

WHEN IM RUNNING THE NEW INSTALLER, THATS THE MESSAGE IM GETTING!!!
COMMON CAUSES INCLUDE INCOMPLETE DOWNLOAD AND DAMAGED MEDIA.
I need a new copy???
WHAT SHOULD I DO?

"nsis error"

[zorobabel]

Hello

I have little problem after new technology was applied to RO. It happend two times already... after some time of game play it crash and i receive worning notice about: One of your graphic drivers is not responding. Message is shown in basic graphic 640x480. After sending raport to microsoft i was able to seek solution... it was : turn off hardware acceleration to avoid problem... if i do so i cant play any games because it is recuired...

I give you my computer specification in text file attached to this post

ThankYou

[kelinith]

Nothing would happen when i put in my info and password at the login screen until i uninstalled and redownloaded my graphics card drivers, now when i click

'ENTER GAME WORLD'

it says:

"Error initializing Direct3D renderer'

Any help?

[brammie2118]

download the latest DirectX updates, or maybe try OpenGL in the options menu :)

[kelinith]

ill download the Direct X updates, but in the options menu, i don't get the OpenGL option or the 2.0 Shader?

[kelinith]

so i downloaded the latest DirectX updates and still nothings happening. ever since i got the new drivers for my graphics card, when i scroll up and down on a web page its always really choppy. this has happened to me before but i can't freaking remember what i did to fix all this.

[Knekelvoeste]

RO major fail o.O

When i start RO i try to log in and when i get the small box with the ''connecting to firewall'' in it it says [err][ui_elements] and and then i get NGD studios intro video and then it says loading [err][ui_elements] then i get a crash doesnt work at all no matter what i try..

yes my DirectX etc is up to date

[Nekoko]

RO major fail o.O

When i start RO i try to log in and when i get the small box with the ''connecting to firewall'' in it it says [err][ui_elements] and and then i get NGD studios intro video and then it says loading [err][ui_elements] then i get a crash doesnt work at all no matter what i try..

yes my DirectX etc is up to date

You must run the client with Admin Privs on Windows, I had the same problem even though my normal user account had write access to the game directory. Regnum also stores registry information in HKLM Registry key which only Power Users and Administrators can write to.

[Matrak]

Hi NGD!

Got a problem now with the new graphics.

I start the game (on max settings) and the in-game loading screen appears (right after the intro video). Then it loads to about half and the character screen music starts going. Then it stops loading. Then appears a box with "There has been a connection problem, Please try again". THEN I can't exit the game, so naturally, I have to restart comp.

It runs other games on max settings and with higher requirements than Regnum.

Thanks in avance,

[Hamster_of_sorrow]

i recently finished the quest to get the plastic surgery scroll. i used the scroll, and it turns out that on fixed pipline, you cant see skin tone or tattoos but you CAN see eye color and changes in facial features.

however, in shader 2.0, you CAN see skin tone and tattoos, but you CANT see changes in eye color or facial features.

i dare not run RO in shader 3 or higher because it would run SOO slow (if it doesnt crash).

ubuntu 10.04 i386, ATI radeon 2400 HD, 2GB ram, 2GHz core 2 duo.

P.S. shader model 2 runs REALLY choppy. its not the FPS, its something else.

[Piggly]

i recently finished the quest to get the plastic surgery scroll. i used the scroll, and it turns out that on fixed pipline, you cant see skin tone or tattoos but you CAN see eye color and changes in facial features.

however, in shader 2.0, you CAN see skin tone and tattoos, but you CANT see changes in eye color or facial features.

i dare not run RO in shader 3 or higher because it would run SOO slow (if it doesnt crash).

ubuntu 10.04 i386, ATI radeon 2400 HD, 2GB ram, 2GHz core 2 duo.

P.S. shader model 2 runs REALLY choppy. its not the FPS, its something else.

Yeah..I wish I would have known this before using the scroll. Since I couldn't see the skin tone changing, I had no idea it was...I inadvertently changed the race of my character to one with really, really, REALLY dark skin. :( logged on with all the graphics pumped up last nite and I was very, very dark :(

[Quenyan]

I log in, I click ENTER GAME NOW button, the little blue guy pops up and then the game loading window with all the game tips at the bottom of the screen pops up and begins downloading the game. It loads 1/4 to 1/2 of the loading progress bar and then and error message pops up saying: "There was a connection problem. Please reenter the game again.". This just started happening right after April 12th's hotfix. How do I fix it so I can get the game to load properly. No, my internet didn't lose connection, nor did it crash during loading.

[MartinZombicide]

I log in, I click ENTER GAME NOW button, the little blue guy pops up and then the game loading window with all the game tips at the bottom of the screen pops up and begins downloading the game. It loads 1/4 to 1/2 of the loading progress bar and then and error message pops up saying: "There was a connection problem. Please reenter the game again.". This just started happening right after April 12th's hotfix. How do I fix it so I can get the game to load properly. No, my internet didn't lose connection, nor did it crash during loading.

Same exact problem, any help would be appreciated.

[DragoonEnNoir]

My machine details:

------------------
System Information
------------------
Time of this report: 5/21/2010, 05:29:21
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100218-0019)
Language: English (Regional Setting: English)
System Manufacturer: Sony Corporation
System Model: VGN-N325E
BIOS: Phoenix NoteBIOS 4.0 Release 6.1
Processor: Genuine Intel(R) CPU T2080 @ 1.73GHz (2 CPUs), ~1.7GHz
Memory: 1014MB RAM
Page File: 1692MB used, 598MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11

---------------
Display Devices
---------------
Card name: Mobile Intel(R) 945GM Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Intel(R) GMA 950
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_27A2&SUBSYS_8212104D&REV_03
Display Memory: 224 MB
Dedicated Memory: 0 MB
Shared Memory: 224 MB
Current Mode: 1280 x 800 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: igdumd32.dll
Driver Version: 7.14.0010.1151 (English)

----------------

Almost every time there is an update, I get a 'There was an error patching the game' message and I can't start the game.

-RO is installed in c:games\NGD Studios\Regnum Online
-I've gone through my firewall setup, and tried running the program with firewall off.
-I've run RO as administrator
-it simply begins working again randomly, but this can often take weeks or months (it connected briefly last night for 15 min and began to download the patch, but my computer hung on another program and I had to shut things down)


Is there:
a) a place I can directly download the patch?
b) a way to run the game through a VPN?
c) any other solution you can think of?


Thanks!

[HidraA]

so i downloaded the latest DirectX updates and still nothings happening. ever since i got the new drivers for my graphics card, when i scroll up and down on a web page its always really choppy. this has happened to me before but i can't freaking remember what i did to fix all this.

Resinstall Video card drivers..or install another version..that happens to me many times on NVidia 9500GTX with new drivers.
This on windows XP.
On win 7 if crash win was able to recover video card drivers alone.
On linux worked fine and never crashed.

[impp]

What is wrong with my pc?

I have really poor performance anywhere near a fort war - the fps dips down to 5-6fps even though my server ping is ok at 120ms. All I can do is grind - war is just not possible anymore even in safe mode.

It is something with video card, autodetect does not work... I have the latest drivers but the GUI says nvidia unknown 512mb.

Please help...

------------------
System Information
------------------
Time of this report: 6/11/2010, 18:23:55
Machine name: PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire 6920
BIOS: Ver 1.00PARTTBL6
Processor: Intel(R) Core(TM)2 Duo CPU T5750 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 4096MB RAM
Available OS Memory: 4094MB RAM
Page File: 1206MB used, 6980MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 9500M GS
Manufacturer: NVIDIA
Chip type: GeForce 9500M GS
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0405&SUBSYS_01461025&REV_A1
Display Memory: 2286 MB
Dedicated Memory: 495 MB
Shared Memory: 1791 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC304C
Native Mode: 1366 x 768(p) (59.998Hz)
Output Type: Internal
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
Driver File Version: 8.17.0011.9716 (English)
Driver Version: 8.17.11.9716
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/17/2010 01:01:53, 11913832 bytes
WHQL Logo'd: Yes

[Sarien]

Hello I have a problem with shadows. In general, they do not see, even at maximum graphics settings. Besides, they look at the photos from the game.

Link to the galery:

http://img694.imageshack.us/gal.php?g=screenshot2010061321152.jpg

PC Specs:

AMD Athlon 4400+ X2 @ 2.45GHZ
Kingstone 2gb 800mhz x2
Ati Radeon X1950PRO DDR3 256MB 256BIT with ATI Catalyst 10.2
GA-M56S-S3




Thanks for help

P.S Sry for my badly english :P

[Astrich]

I just upgraded my windows XP to windows 7. (I played RO in windows xp too and it was working fine. After i upgraded to windowss 7, I started and opened the game..logged in my account and then clicked "enter game world". After verification....there is a sudden message "Cant save game configuration and the game exits! Any help plz? I really wanna play again..

[Killeak]

I just upgraded my windows XP to windows 7. (I played RO in windows xp too and it was working fine. After i upgraded to windowss 7, I started and opened the game..logged in my account and then clicked "enter game world". After verification....there is a sudden message "Cant save game configuration and the game exits! Any help plz? I really wanna play again..

Try uninstall and re-install the game, but now doesn't install the game on program files folder.

[Khairon]

I log in, I click ENTER GAME NOW button, the little blue guy pops up and then the game loading window with all the game tips at the bottom of the screen pops up and begins downloading the game. It loads 1/4 to 1/2 of the loading progress bar and then and error message pops up saying: "There was a connection problem. Please reenter the game again.". This just started happening right after April 12th's hotfix. How do I fix it so I can get the game to load properly. No, my internet didn't lose connection, nor did it crash during loading.

Same problem on my friend too..My friend is playing on his laptop 32 bit vista with 2gb ram and 512video card...

[azrath94]

Model: Compaq Presario 61 notebook pc
RAM:4gb
Graphics:512mb
Processor:AMD Athlon dual core M320 2.10ghz
System type: 32bit operating system

i accept to the terms and conditions then it pops up again with the world like horus,ra, and the test server. i click on any of them and the world starts loading to enter the world then it gets stuck loading(usualy around 2755kb)!
i really want to play this game i only downloaded it 2 nights ago.
what have i tried?
Un installed and installed again-did nothing
Run as administractor- did nothing(considering im the only user kinda dumb)
added it to my firewall
ummmmm if it helps i also downloaded regnum using the bit torrent.

i repeat no servers will load at all. they all get stuck when loading..... i really dont want to download again because i dont want to waste nearly 900mbs


http://img12.imageshack.us/f/problemyy.png/

[wolfchief12]

help when i play my game for a bit it freezing on me and jumping like a tv what can be done please reply asap thank you wolfchief12

[wolfchief12]

and now it has crashed six time sence the new patch i have sent the errors to you thrue the error report when game comes up

[cheapPK]

you aren't alone - it crashes on me too shortly after choosing my character to load - I also have sent an error report