pob4life
11-05-2010, 03:50 PM
"Inn: A place to gather around and chat about any subject."
Bans: lets talk about bans, and the lack of notification of them.... the absent-ism of response to them... the "new employee" company line of ignoring inquiries, and simply banning people, furthermore the lack of giving an explanation to them when requested... oh sure you will get "reason" ... but if you continuously inquire you will be told that "We can't give long replies as there are hundreds of tickets to reply a day." ... but... isnt that your job?...
As a "customer" we are owed an explanation for such action ....
Even if you are not contesting a ban, and only wish to know the actual "reason" or "incident"...
Should i add, that further inquiry for an answer will gain you an additional ban, while you are already banned...
That is right, you can get banned while you are ALREADY banned!
If you ask a simple and polite explanation, you can get banned again. So when did this become NGD's policy... a month ago? :eek24:
Oh, btw... a request to speak to a supervisor, or some one of higher authority will be disregarded completely by someone with an apparent Napoleon complex... and you will get the reply of "There will be no more replies about this issue." .... that is how "customer oriented" NGD has become...
If this is not NGD, then the people that are speaking for them,...
If that is the case, then NGD themselves need to take a strong look into thier staff and the way in which matters are now being handled...
Think it cant happen to you... after 3+ years of weathering everything that RO has been through, it happened to Rumple / Gringo .... and my guess is that before the bans are lifted Rumple will be the proud recipient of the infamous "perma-ban" ....
From a first occurrence ... to 1st ban ... to 2nd ban ... to Perma-ban, while still in the first 3 day ban ....
WOW! is that NOT great "Customer Service" or what? ... so I post a thread to inform the community of what is going on around them in their own home, RO.
And to think, it could all been handled with a simple "explanation", instead of exasperating the situation to show Rumple who is boss. :wiggle14:
Rumple says he will miss you all, his great extended family of fkrs, & fkress-es, it has been a privilege and honor to fight against and alongside you all.... and he has met many incredible and a few wonderful individuals in this game, his home for the last 3 years, and he will remember all of you fondly.... take care fkrs :ohill:
(Rumple also adds: you might also notice there is no "verbal abuse", and no moderators were injured in the making of this post) :razz:
Bans: lets talk about bans, and the lack of notification of them.... the absent-ism of response to them... the "new employee" company line of ignoring inquiries, and simply banning people, furthermore the lack of giving an explanation to them when requested... oh sure you will get "reason" ... but if you continuously inquire you will be told that "We can't give long replies as there are hundreds of tickets to reply a day." ... but... isnt that your job?...
As a "customer" we are owed an explanation for such action ....
Even if you are not contesting a ban, and only wish to know the actual "reason" or "incident"...
Should i add, that further inquiry for an answer will gain you an additional ban, while you are already banned...
That is right, you can get banned while you are ALREADY banned!
If you ask a simple and polite explanation, you can get banned again. So when did this become NGD's policy... a month ago? :eek24:
Oh, btw... a request to speak to a supervisor, or some one of higher authority will be disregarded completely by someone with an apparent Napoleon complex... and you will get the reply of "There will be no more replies about this issue." .... that is how "customer oriented" NGD has become...
If this is not NGD, then the people that are speaking for them,...
If that is the case, then NGD themselves need to take a strong look into thier staff and the way in which matters are now being handled...
Think it cant happen to you... after 3+ years of weathering everything that RO has been through, it happened to Rumple / Gringo .... and my guess is that before the bans are lifted Rumple will be the proud recipient of the infamous "perma-ban" ....
From a first occurrence ... to 1st ban ... to 2nd ban ... to Perma-ban, while still in the first 3 day ban ....
WOW! is that NOT great "Customer Service" or what? ... so I post a thread to inform the community of what is going on around them in their own home, RO.
And to think, it could all been handled with a simple "explanation", instead of exasperating the situation to show Rumple who is boss. :wiggle14:
Rumple says he will miss you all, his great extended family of fkrs, & fkress-es, it has been a privilege and honor to fight against and alongside you all.... and he has met many incredible and a few wonderful individuals in this game, his home for the last 3 years, and he will remember all of you fondly.... take care fkrs :ohill:
(Rumple also adds: you might also notice there is no "verbal abuse", and no moderators were injured in the making of this post) :razz: