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Technical Support Questions about game technical support to the users of the community

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Old 11-26-2006, 07:25 PM   #1
xcora
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Exclamation cant enter ....

I dont see what's happening with this game is gone somewhat F**k*d up !

first time i rant the game couple times without no problems .. all seemed like nice and the game (while only 1 server was up) then after while the server got resetted I can presume since now both the server were up but only one problem .... i tried going back in but this time it would be stuck on loading screen .... i knew i was in the game and hearing sounds and my mouse changing when i moved it around the loading screen like i was ingame but..

I was still on loading screen ... !?? wtf !? conclusion ? something to do with servers .. couse when the other server was offline .. i could get in fine many times till both became online !! blows doesnt it ? if anyone experianced and or has a work around this game bug sh.*t part me .. but it can make one irritated by this >D and for all those of u having same problem and being told to check your drives ,ect, spec, and or connection ... ill say this : BUllSh.*t sicne i run many games before and alot of softwares and 3d renders and this software is the the first i encountred running properly/made and so there u have it ...

dont flame me couse I dont truelly wouldnt care for 1, im not some noob not knowing about comps, or harware related probles and when I see a software related /bugs/glitches I know its the software offred not your computers guys ! and for 2 , im sure they aware of it but lazy to go through the hustle of refixing the problem in the poorly made script and or server that sends the pockets aka resources and 3.. lastly but not least !! u know it too unless you think your new computers are junk ding ding? anyways .. if you please knows the work around HElp us out ... till then peace out !
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Old 11-26-2006, 07:59 PM   #2
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The game only runs on 1 server (referring to the website) ... the second server you see is the experimental server which is exactly that ... experimental. Most of the time you can't even log into it.

Check your data before you go flaming. I have been on with 200 other people before and have been playing for about a month and a half now so I hardly think it's the server. But of course, you are so experienced in this area that you can't be wrong.

Chill out and calm down first ... and then try to be coherent with your thoughts if you want someone to help you. Personally I would love to, yet by the way you write I can't understand what you are trying to say.

Some things to try:

1. Take your graphics down to the lowest level and see if that helps.
2. Ensure that you aren't simply downloading resources. The first time you run the game that will happen for awhile and so the game will appear super laggy (more than normal) while the server sends you resource updates.
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Old 11-26-2006, 08:21 PM   #3
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Default ok..

im sure , and as for the setting ... dude .. before you try to bring me down making me look like a moron that dont know sh.t I dont mean to be rude w/e jsut that I can have my setting on all HIGH and i get nice fps but what i need help with is the thing with the load screen .....

sure i tried low setting as suggested but its not graphic related .. (it didnt help) beside i dont see how lowering graphics can make you help load recources when they stop loading .. and jsut like you I havnt had this problem eighter till the server restarted as I stated ...

Seriously.. this needs a clearer look into it.. It might not be server maybe some files corrupted in the game's directory got messed up or something .. its odd .. errr
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Old 11-26-2006, 09:58 PM   #4
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This game surely has a lot of bugs and if you are not a patient person , this game may not be good for your blood pressure

anyway, here is a workaround:

Quote:
i knew i was in the game and hearing sounds and my mouse changing when i moved it around the loading screen like i was ingame but.. I was still on loading screen
Maybe the game is already loaded but the loading screen is still there.

Try the follow:

Run RO on window mode (launcher options menu) after you reach at the laoding screen and you can hear background sounds (like if you were in game already) press alt-enter to change to fullscreen.
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Old 11-26-2006, 10:04 PM   #5
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it works ..... finally someone knows its hand at th right track of things

thanks dude.. !! finally ^^
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Old 11-26-2006, 10:32 PM   #6
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Excellent!, nice to hear it worked out for you
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Old 11-30-2006, 01:59 AM   #7
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I can't get on the game either ever since my computer found those viruses while I was in the game last time. Maybe my AntiVirus program has blocked the game because of it, but I doubt that. The error message I keep getting is the same each time: "This program has crashed due to an unexpected error.". So I don't know what it could be and frankly, I am totally ticked off about it too!
I have repeatedly contacted the Support Staff of the Regnum game and have not received any answer back from them about this matter either! I will continue to try and get them to do something about it, but in the mean time, I still can not get onto the game from the "Play" button! I wish you the best of luck on solving this problem for your own purposes and if you figure it out, please email me about what it was and how you fixed it. If you do not feel comfortable about using your email address to email me, creat a new FREE email with your User Name for Regnum at Hotmail.com. (See below for an example of this.) Then you can email me without using an email that may or may not have your real name in it. Thank you and have a great day!
Sincerely,
Serumii / serumii@hotmail.com

Last edited by Serumii; 11-30-2006 at 02:02 AM.
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Old 11-30-2006, 02:26 PM   #8
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Quote:
Originally Posted by danger
if a virus infected any regnum files then your virus scanner might have deleted some important files try uninstalling then reinstalling regnum online

hope you fix the problem
As he told, it is most likely that the antivirus program has deleted some infected files that still are essential to the game to work. Try to reinstall the game (I know it takes time :/) and then log in. I suppose it will work
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Old 03-26-2007, 11:35 PM   #9
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i seem to have the same problem i get to the loading screen the one with the ati and amd ads. then nothing stuck there i troed the window mode trick didnt work any other ideas
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Old 03-27-2007, 12:56 PM   #10
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the server crashed last night and until the mourning it was that it was up again..
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