Xim issue

yogru1 · 02-23-2008, 02:05 AM

I purchased $20 of Xim 2 days ago when they got their paypal connection fixed. I never received it. Since then I have sent 2 emails: one to support@ngdstudions.com.ar and one to customer@ngdstudios.com.ar. I have not recieved a reply to either. I've also left a post on the general boards stucky post regarding xim and payments...also with no reply.

I'm a bit frustrated with the lack of any response as to what happened to my order...I got a valid conformation letter from paypal stating the money had been sent but nothing in my characters account after that. Does anyone know a way to get a hold of the people that control this process? Just so I can make sure someone is aware of the problem. I'm simply getting no replies no matter what I do.

Thanks for any help anyone might have.

ByteMe · 02-23-2008, 06:42 AM

I'm sure NGD will answer you, be patient, but I understand your frustations. Give it a few days and I bet you get it resolved. You may try PMing one of the NGD employees direct too.

yogru1 · 02-27-2008, 12:40 AM

Been close to a week now with no answers to my board posts or the multiple emails sent...

daehenob · 02-27-2008, 02:27 PM

yogru1,

Weird. The /one/ time I had issues purchasing ximerin (out of many...), I sent an email to customer support and had a reply within a day. A few email exchanges later, it was fixed. Like Katiechan posted, I think you just had bad timing with your purchase/problem. I purchased some the other day and got it right away.

Please, just give them a day or two more, they will fix it for you.

bgoodwyn · 02-27-2008, 10:21 PM

Quote:

Originally Posted by yogru1

Been close to a week now with no answers to my board posts or the multiple emails sent...

Paypal has a dispute resolution system for this type of scenario. Although NGD tends to be very responsive to the vast majority of issues, if you truly cannot get a response from them I do not see a reason not to contest the transaction.

/me hopes a contested payment wouldn't shutdown Xim purchases for another few weeks...

yogru1 · 02-27-2008, 10:54 PM

Thanks for the replies guy.

I can't see the new patch as being an excuse. This transaction happened 4 days before the patch and emails sent to them and messages posted. I think I'll have to do what was suggested and contest the payment with paypal.

It's very surprising to me a game this large has no customer support at all. There is literally no way for me to contact them when they don't reply to email. Am I the only one that finds that odd on a game/business of this scale?

Oh well, back to American games for me. They may charge a lot of money, but at least you have someone to call if a problem comes up.

ByteMe · 02-28-2008, 06:48 AM

I wouldn't give up on the game because they take a few days to respond. The NGD team is extremely small and English isn't there first language. The team consists of ~10 people and seeing the size of this game it's pretty amazing to me that it works as well as it does.

Good luck!

ncvr · 02-28-2008, 08:27 AM

"Big"?
Sure, the game may be big, but the community is small, and NGD only have 7 people.

Previous patches, and this patch, have caused a lot of people to threaten to retire or to retire, 95% of a major syrtis clan containing over 170 people being some of those. They probably made sure that the update would be perfect, otherwise 1000 people would be complaining like you.

bgoodwyn · 02-28-2008, 03:51 PM

Quote:

Originally Posted by ByteMe

I wouldn't give up on the game because they take a few days to respond.

I am a firm believer in "you get what you pay for". When I pay $0 for the game (thank you very much NGD), I expect slow or community-only support and maybe even lag. When I pay $$$, I expect an issue directly related to those $$$ to be treated as with a more reasonable priority.

I agree, don't give up on the game, but I also say don't let someone run keep your hard-earned money without any explanation.

02-23-2008, 02:05 AM	#1
yogru1 Pledge Join Date: Feb 2008 Posts: 4	Xim issue I purchased $20 of Xim 2 days ago when they got their paypal connection fixed. I never received it. Since then I have sent 2 emails: one to support@ngdstudions.com.ar and one to customer@ngdstudios.com.ar. I have not recieved a reply to either. I've also left a post on the general boards stucky post regarding xim and payments...also with no reply. I'm a bit frustrated with the lack of any response as to what happened to my order...I got a valid conformation letter from paypal stating the money had been sent but nothing in my characters account after that. Does anyone know a way to get a hold of the people that control this process? Just so I can make sure someone is aware of the problem. I'm simply getting no replies no matter what I do. Thanks for any help anyone might have.

02-23-2008, 06:42 AM	#2
ByteMe Master Join Date: Jul 2007 Posts: 423	I'm sure NGD will answer you, be patient, but I understand your frustations. Give it a few days and I bet you get it resolved. You may try PMing one of the NGD employees direct too.

02-27-2008, 12:40 AM	#3
yogru1 Pledge Join Date: Feb 2008 Posts: 4	Been close to a week now with no answers to my board posts or the multiple emails sent...

02-27-2008, 02:27 PM	#4
daehenob Apprentice Join Date: May 2007 Posts: 88	yogru1, Weird. The /one/ time I had issues purchasing ximerin (out of many...), I sent an email to customer support and had a reply within a day. A few email exchanges later, it was fixed. Like Katiechan posted, I think you just had bad timing with your purchase/problem. I purchased some the other day and got it right away. Please, just give them a day or two more, they will fix it for you.

02-27-2008, 10:54 PM	#6
yogru1 Pledge Join Date: Feb 2008 Posts: 4	Thanks for the replies guy. I can't see the new patch as being an excuse. This transaction happened 4 days before the patch and emails sent to them and messages posted. I think I'll have to do what was suggested and contest the payment with paypal. It's very surprising to me a game this large has no customer support at all. There is literally no way for me to contact them when they don't reply to email. Am I the only one that finds that odd on a game/business of this scale? Oh well, back to American games for me. They may charge a lot of money, but at least you have someone to call if a problem comes up.

02-28-2008, 06:48 AM	#7
ByteMe Master Join Date: Jul 2007 Posts: 423	I wouldn't give up on the game because they take a few days to respond. The NGD team is extremely small and English isn't there first language. The team consists of ~10 people and seeing the size of this game it's pretty amazing to me that it works as well as it does. Good luck!

02-28-2008, 08:27 AM	#8
ncvr Marquis Join Date: Sep 2007 Location: Australia Posts: 2,439	"Big"? Sure, the game may be big, but the community is small, and NGD only have 7 people. Previous patches, and this patch, have caused a lot of people to threaten to retire or to retire, 95% of a major syrtis clan containing over 170 people being some of those. They probably made sure that the update would be perfect, otherwise 1000 people would be complaining like you.