My XImerin!

FlyingDeadBirdie · 12-22-2010, 09:35 AM

Today I bought 15600 Ximerin, which is 15 USD worth of money. I logged onto the game, and there was no ximerin there. I relogged 3 times and it doesnt work. It hasnt come for an hour. There is no number for the ximerin count. Please help!

Wyatt · 12-22-2010, 09:52 AM

Hello,

Please send in a ticket about your issue via the Support Ticket System of Regnum Online following this link: http://www.regnumonlinegame.com/support/

Log-in using your forum account username and submit a ticket under the Department of Customer Support. Also, provide them with the transaction number of your order from paypal.

Regards,

FlyingDeadBirdie · 12-22-2010, 01:32 PM

Wonder how long the response
for the ticket will take... 4 hours and it's still not here yet. Perhaps I need to activate the ximerin purchase through email?

FlyingDeadBirdie · 12-23-2010, 10:23 AM

There was no confirmation email. I guess the ximerin was lost D: Paypal says the payment was made and since my dad bought the ximerin for me, I don't have full access to the 'code' or his email. He told me there was no email.

DkySven · 12-23-2010, 10:38 AM

If paypal did charge you for the purchase and there's still no ximerin, you should indeed contact NGD using a ticket as Wyatt told you. Although it is almost Christmas, you can expect a not too slow response time, since NGD gives high priority to problems like yours.

Ximerin does not need to be activated in any way.

FlyingDeadBirdie · 12-23-2010, 11:58 AM

I submitted a ticket. I hope they give me my stuff soon.

FlyingDeadBirdie · 12-25-2010, 05:31 AM

I sent a ticket 3 days ago and no response... how long does NGD usually take?

Wyatt · 12-26-2010, 03:21 AM

Hello,

I have given you a response in the following topic: http://www.regnumonline.com.ar/forum...ad.php?t=70520

I will close this thread. This is a holiday week, so expect delays in response in the tickets during this time.

Regards,

12-22-2010, 09:35 AM	#1
FlyingDeadBirdie Pledge Join Date: May 2009 Posts: 44	My XImerin! Today I bought 15600 Ximerin, which is 15 USD worth of money. I logged onto the game, and there was no ximerin there. I relogged 3 times and it doesnt work. It hasnt come for an hour. There is no number for the ximerin count. Please help!

12-22-2010, 09:52 AM	#2
Wyatt Count Join Date: Dec 2006 Posts: 1,544	Hello, Please send in a ticket about your issue via the Support Ticket System of Regnum Online following this link: http://www.regnumonlinegame.com/support/ Log-in using your forum account username and submit a ticket under the Department of Customer Support. Also, provide them with the transaction number of your order from paypal. Regards, Last edited by Wyatt; 12-22-2010 at 10:33 AM.

12-23-2010, 10:38 AM	#5
DkySven Marquis Join Date: Jul 2007 Location: The Netherlands Posts: 2,076	If paypal did charge you for the purchase and there's still no ximerin, you should indeed contact NGD using a ticket as Wyatt told you. Although it is almost Christmas, you can expect a not too slow response time, since NGD gives high priority to problems like yours. Ximerin does not need to be activated in any way. __________________ Dky Sven, level 54 knight (Ra) Valhalla Dky the Goat, level 35 conjurer(Ra) Dky Sven, level 51 knight(Horus) Something

12-22-2010, 01:32 PM	#3
FlyingDeadBirdie Pledge Join Date: May 2009 Posts: 44	Wonder how long the response for the ticket will take... 4 hours and it's still not here yet. Perhaps I need to activate the ximerin purchase through email?

12-23-2010, 10:23 AM	#4
FlyingDeadBirdie Pledge Join Date: May 2009 Posts: 44	There was no confirmation email. I guess the ximerin was lost D: Paypal says the payment was made and since my dad bought the ximerin for me, I don't have full access to the 'code' or his email. He told me there was no email.

12-23-2010, 11:58 AM	#6
FlyingDeadBirdie Pledge Join Date: May 2009 Posts: 44	I submitted a ticket. I hope they give me my stuff soon.

12-25-2010, 05:31 AM	#7
FlyingDeadBirdie Pledge Join Date: May 2009 Posts: 44	I sent a ticket 3 days ago and no response... how long does NGD usually take?

12-26-2010, 03:21 AM	#8
Wyatt Count Join Date: Dec 2006 Posts: 1,544	Hello, I have given you a response in the following topic: http://www.regnumonline.com.ar/forum...ad.php?t=70520 I will close this thread. This is a holiday week, so expect delays in response in the tickets during this time. Regards,