STILL cannot redeem code from Alienware

Sunnyboo63 · 04-25-2011, 10:01 PM

I'm still waiting for an answer as to why my character isn't allowed to redeem codes, when the one my son created the same day was able to. My other son also cannot redeem codes and we all created accounts and characters on the same day.

I guess that the answer to my problem is just going to be ignored. No one has bothered to answer the support ticket I posted over a week and a half ago and the thread that was posted got closed, but not resolved. I can understand being busy, but a week and a half???? Please!! Obviously they only care about getting people to play, not helping them when they need it.

Kitsuni · 04-27-2011, 02:10 AM

Most offers on the market are limit one per household. It probably locked your IP address out after the first redeem.

ice_zero_cool · 05-02-2011, 11:27 AM

Quote:

Originally Posted by Kitsunie

Most offers on the market are limit one per household. It probably locked your IP address out after the first redeem.

That's not the case. A friend of mine who has really only started with his first account/character but isn't allowed to redeem it. He's the only person playing in that household.

Zombrex · 05-02-2011, 08:12 PM

We are working on a solution to the issue mentioned in this thread. Sunnyboo63, you will informed by email when this happen.

Sorry about the inconveniance. If you have any other questions, please send me a PM.

rei-shiki · 05-03-2011, 06:39 AM

Quote:

Originally Posted by Sunnyboo63

I'm still waiting for an answer as to why my character isn't allowed to redeem codes, when the one my son created the same day was able to. My other son also cannot redeem codes and we all created accounts and characters on the same day.

I guess that the answer to my problem is just going to be ignored. No one has bothered to answer the support ticket I posted over a week and a half ago and the thread that was posted got closed, but not resolved. I can understand being busy, but a week and a half???? Please!! Obviously they only care about getting people to play, not helping them when they need it.

Yes, I have the same opinion as of right now. I created an account + character 2 weeks ago and submitted a ticket one day after, no reply either.

Quote:

Originally Posted by Zombrex

We are working on a solution to the issue mentioned in this thread. Sunnyboo63, you will informed by email when this happen.

Sorry about the inconveniance. If you have any other questions, please send me a PM.

I'd like to get a mail, too, once this is fixed, if possible.
Thanks

rei

rei-shiki · 05-07-2011, 10:44 PM

Quote:

Originally Posted by Zombrex

We are working on a solution to the issue mentioned in this thread. Sunnyboo63, you will informed by email when this happen.

can you tell how long you probably will still need to fix this?
1 week? 2 weeks? or rather 3 or 4?

Wyatt · 05-08-2011, 02:37 AM

Hello,

As Zombrex stated, they're working on a solution to the problem. You will be informed by e-mail when this happens.

Closing the thread.

04-25-2011, 10:01 PM	#1
Sunnyboo63 Pledge Join Date: Apr 2011 Posts: 3	STILL cannot redeem code from Alienware I'm still waiting for an answer as to why my character isn't allowed to redeem codes, when the one my son created the same day was able to. My other son also cannot redeem codes and we all created accounts and characters on the same day. I guess that the answer to my problem is just going to be ignored. No one has bothered to answer the support ticket I posted over a week and a half ago and the thread that was posted got closed, but not resolved. I can understand being busy, but a week and a half???? Please!! Obviously they only care about getting people to play, not helping them when they need it.

04-27-2011, 02:10 AM	#2
Kitsuni Baron Join Date: Dec 2008 Posts: 886	Most offers on the market are limit one per household. It probably locked your IP address out after the first redeem.

05-02-2011, 08:12 PM	#4
Zombrex NGD·Studios Join Date: Aug 2010 Posts: 368	We are working on a solution to the issue mentioned in this thread. Sunnyboo63, you will informed by email when this happen. Sorry about the inconveniance. If you have any other questions, please send me a PM.

05-08-2011, 02:37 AM	#7
Wyatt Count Join Date: Dec 2006 Posts: 1,544	Hello, As Zombrex stated, they're working on a solution to the problem. You will be informed by e-mail when this happens. Closing the thread.