Ticket system

[Gabburtjuh]

Is it broken or what, 2 weeks with a emergency ticket, nothing, 8 days with a critical, nothing, maybe some people that make things like that "don't push the button" shit in amun should help out with the tickets till that's uptodate again? ..

[wizardmagewarlock]

As for me the ticket system works perfectly (at least to me). I submitted a ticket (2 days ago) in the morning and I got response in the afternoon.

But sometimes I had to wait days to get a response. So, be patient

[PT_DaAr_PT]

Some problems require weeks of intense investigation(jajajajaja), so, you've got to be patient. For them it may not be a Critical or Emergency ticket.

[HidraA]

Originally Posted by Gabburtjuh

.....maybe some people that make things like that "don't push the button" shit in amun should help out with the tickets till that's uptodate again? ..

I am agree with ya you have issue with tickets...but the think that i am not agree is :You don't respect work of other.You still live with your parents money.Go and get a job works sometimes for over 16 hours /day,see how works thinks in a company,see how much work,how they work,what for are payed to do and after come here and judge think that a person do.Maybe that think was made from his personal free time and surak told is a test.

[Gabburtjuh]

Originally Posted by HidraA

I am agree with ya you have issue with tickets...but the think that i am not agree is :You don't respect work of other.You still live with your parents money.Go and get a job works sometimes for over 16 hours /day,see how works thinks in a company,see how much work,how they work,what for are payed to do and after come here and judge think that a person do.Maybe that think was made from his personal free time and surak told is a test.

I work 45+ hours a week, k tnxbai.

As for the other replies, it's a question to NGD.

And even if it takes awhile to investigate, a standard confirmation reply with the standard: There is currently being looked into... etc etc. Wouldn't be to much trouble do you think so? All it takes is pressing a button after making one standard message...

[HidraA]

Originally Posted by Gabburtjuh

I work 45+ hours a week, k tnxbai.

As for the other replies, it's a question to NGD.

And even if it takes awhile to investigate, a standard confirmation reply with the standard: There is currently being looked into... etc etc. Wouldn't be to much trouble do you think so? All it takes is pressing a button after making one standard message...

The questions is :"Has NGD enaught money to pay a person to do this?"
And if they have one:"Has that person necessary skills to solve all issues?"

My second job..i work for Lunar Pages as JSA1,my skills have limits,if i cant solve a ticket i give that ticket to a JSA2 supervisor.It is very dificult to solve all tickets when you don't have enaught skills and time.Wee can solve max 25 tickets in 9 hours.Has NGD enaught ppl to solve all tickets?How many tickets has NGD /day?.I think load of them.

[HuntShot]

Originally Posted by Gabburtjuh

I work 45+ hours a week, k tnxbai.

oooooofcourse you do..

[Zas_]

I'm waiting for more one month for my ticket to be handled, it is about bought premium teleport scrolls that didn't appear in inventory, prolly due to some obscure bug, i asked news about issue through ticket system, and via email. No answer.

I think new players have to know that, in case of issue, NGD may not help them, even when they are 100% responsible of the issue.

I'm used to wait for people to sort things, but i'm bored.

[Southbound]

Im really sad seeing ppl having such difficulties getting their tickets answerd..

Personally I only used the ticketsystem 2 times. Both tickets (same issue, different ppl involved) sent in the same day. Got my response 1 week later (since they're both "high" I'm satisfied with the responsetime)

The response I got was altho vauge, so I pm:d the former forummoderator Zombrex.. within 24h I recieved a followup email on my ticket with a better explanation.

So again.. I'm really sad it doesent seem to work for some ppl :/
But my own experiences are none but good

Don't know if your ticket Dutch requiers (<---spelling) any type of logchecking/backtracing.. if so the undermanned staff of NGD might just be reason why... If not.. dunno :/

[jesus2]

Im still w8ting for em to implement WM skills on my char and nada.I send already 3 tickets, and what I get as an answer is..."your case is under investigation" smt like that rofl.Its been 2 months or so.....I dont think they ll ever fix it