Invalid key

Groark · 09-21-2012, 07:30 PM

To whom it may concern,

NGD sent me an e-mail with a key code asking me to come back. I tried the code but it says INVALID. I read in this forum that there was some mistake with the keys and that NGD had already send new ones. As I didnt get another code I sent them a ticket telling NGD that I didnt receive it. This was their answer:

"Hello,

Please ignore the emails regarding accounts you do not own. If you should receive a key to redeem, another ticket would have been sent to your email.

For more information, please read the following threat: http://www.regnumonline.com.ar/forum...ad.php?t=92324

In case you have further inquiries, please contact us again.

Best Regards,
Regnum Online Support

Do not reply, go to this link: | No responder, ir a este enlace: http://www.regnumonlinegame.com/supp...ticketid=24817
===================
Ticket ID: CBU-838850
Department: Support | Soporte
Priority: High
Status: Closed"

I suppose NGD made a bad mistake. I dont understand why they say that I dont own this account. This is my account. It always has. I havent play for about 2 years. So I get this e-mail telling me that I don't own it?? I just logged in to try the code again but is still INVALID. I have their e-mail addressed to me so thats a proof I would say. Where can I e-mail NGD back adding their own e-mail so that they see that it's my account? I can do whatever they ask me to proof it. It's not that I am desperate to get back. It's that I dont like being treated like a thief or something.

Here a copy of their e-mail (with omision of my personal data and key number)
It didnt copy the images.

"We have something for you!
Your realm needs you!

Dear warmevil:

Congratulations! You have received this key to redeem it in-game! ..............

If you wish not to receive newsletters from us, please go to our unsubscription section and provide your email address not to receive our News and Promotions."

GreenAngel · 09-21-2012, 07:47 PM

Doesn't really is like proof that you can type what the email says though. If my friend tells me what is in the email I can easily type it here... Just send a mail to NGD's support, they'll be able to help you.

Frosk · 09-21-2012, 08:05 PM

Hello,

In case you're 100% sure you deserve a code because you meet the requirements to get one, please open up a ticket on www.regnumonlinegame.com/support

Best,

09-21-2012, 07:30 PM	#1
Groark Banned Join Date: Jul 2009 Posts: 116	Invalid key To whom it may concern, NGD sent me an e-mail with a key code asking me to come back. I tried the code but it says INVALID. I read in this forum that there was some mistake with the keys and that NGD had already send new ones. As I didnt get another code I sent them a ticket telling NGD that I didnt receive it. This was their answer: "Hello, Please ignore the emails regarding accounts you do not own. If you should receive a key to redeem, another ticket would have been sent to your email. For more information, please read the following threat: http://www.regnumonline.com.ar/forum...ad.php?t=92324 In case you have further inquiries, please contact us again. Best Regards, Regnum Online Support Do not reply, go to this link: \| No responder, ir a este enlace: http://www.regnumonlinegame.com/supp...ticketid=24817 =================== Ticket ID: CBU-838850 Department: Support \| Soporte Priority: High Status: Closed" I suppose NGD made a bad mistake. I dont understand why they say that I dont own this account. This is my account. It always has. I havent play for about 2 years. So I get this e-mail telling me that I don't own it?? I just logged in to try the code again but is still INVALID. I have their e-mail addressed to me so thats a proof I would say. Where can I e-mail NGD back adding their own e-mail so that they see that it's my account? I can do whatever they ask me to proof it. It's not that I am desperate to get back. It's that I dont like being treated like a thief or something. Here a copy of their e-mail (with omision of my personal data and key number) It didnt copy the images. "We have something for you! Your realm needs you! Dear warmevil: Congratulations! You have received this key to redeem it in-game! .............. If you wish not to receive newsletters from us, please go to our unsubscription section and provide your email address not to receive our News and Promotions."

09-21-2012, 07:47 PM	#2
GreenAngel Initiate Join Date: Feb 2012 Posts: 196	Doesn't really is like proof that you can type what the email says though. If my friend tells me what is in the email I can easily type it here... Just send a mail to NGD's support, they'll be able to help you.

09-21-2012, 08:05 PM	#3
Frosk Banned Join Date: Aug 2011 Posts: 4,089	Hello, In case you're 100% sure you deserve a code because you meet the requirements to get one, please open up a ticket on www.regnumonlinegame.com/support Best,