Switch to Raven or stay with Horus?
 

How many people plan to or have jumped ship?

I'm gonna give Raven a try

I'm giving Raven a try on and off, but I'm not playing seriously on either server at the moment. But I live in the USA, so of course i'd like to play with folks closer to my own time zones. Although I won't be staying up late enough to tangle with the west-coasters probably.

Anyway, in both cases, I'm taking a "wait and see" approach. I'd like to see what is done in terms of various curves/rates/balance issues, etc. I'd like to see just how much power the gamesamba team have over their server, and see what they can turn it into, and what they can do to address concerns. But, I'm also waiting to see what happens on Horus with the new forts and everything....and (praying) NGD adjusts balance and bug issues.

I know they keep implementing new content, but they have said in the past their art/content department is a different group than their coding/bug fixing/general development department. And any coder knows it is easier and takes less time to write new code/content than it is to analyze old code and try to hunt down what might be causes of various problems.

So, I sit back and wait patiently until the balance/bug fixing teams catch up with the content/art teams, and hope for the best.


I will say this though: Raven and its GMs being present and very responsive in-game is a VERY positive thing.

Am I alone in thinking that perhaps ngd wants horus to die? I mean, has anyone else had their tickets responded to in the last month or two? Any examples at all showing how they care what happens to our horus characters we put so much time and money into?

I think they gave up on horus and could care less what happens to it.

Considering that horus seems to have zero customer support while raven's is excellent, apparently, why would anyone stay? Besides the fact that we dont want to grind again...

Seriously, is it that hard to understand?

I was making the point that there is no reason to stay on horus anymore when you see how well gamesamba cares about the players, not asking for you to enlighten me about ngd's workload.

Can you read? I was making the point that the only reason they care about you so well is because they don't have the same number of customers as NGD. It's not rocket science. Wait till the server has as many players as Ra and Horus and then we'll see how fast it works. (Though, it already will work faster because they have more people doing support.)

Why do you think they have better customer support? Derp, because they have more people doing customer support and at the moment their game has less active users.

I already moved to a server that was dedicated for english players.
I really don't want to move again unless they offer transfers that allow us to keep everything (including stash items)

Okay, the customer support is almost non-existant in Horus, the realm balance is messed up but it doesn't mean it won't get better.
Okay, the customer support is excellent in Raven, it doesn't mean it won't get worse by the time being and when it will be more populated. It doesn't mean Raven won't get all the shit Horus has atm (timezone imba etc...)

I still have hope in Horus, there's still good wars and fun 3-ways in prime times, it's not like it was already dead and with unrecoverable issues like the drama queens are pretending.

Anyways, have fun grinding to 60 again.

Don't take this the wrong way, but at least here in the US, if you work in customer support, processing 50 support requests a day is considered a relatively light workload. That's because such a person would be dedicated entirely to customer support, for about eight hours a day, with each one only taking about five minutes once the technique has been refined. In other words, keeping in mind a half-hour lunch break, the person would be able to process 90 support tickets before clocking out, and that would just be a single person. Some customers take longer, but its rare, as most issues tend to be relatively minor and solved within minutes with the proper tools and information available, which is what I believe NGD actually lacks.

One of the issues is that they do support entirely online, via tickets (and perviously emails), instead of using a phone service. This is notoriously slow, the person has a hard time even explaining their problem because they can't interact with the technician in real-time. In fact, many replies may have to be sent before what the problem even is becomes clear enough to begin working on a solution. Calling a foreign country might not be ideal, but still. I guess we should at least be glad NGD hasn't outsourced their customer support to a middle-eastern country yet. ;)