Quote:
Originally Posted by linuxslacker2
what ara said is true but....
4 months to get a reply to fix a database error with a character is way too long
more then 2 weeks till silent thoughts got a reply in the thread/ingame
etc...etc....
2 weeks imho should be the maximum time anything takes and you should prob aim to get most issues sorted(or atleast responded to) within 2-3 days of the user emailing
the user should be patient but you cant expect them to wait months and still not get any reply you guys do have to improve customer service heaps
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This reminds me of a wonderful quote: "Punctuation is a way of being polite to your readers."