Great Post... and being in the I.T. industry this is completely true.
I understand it takes time to "fix" issues.. there is just not enough time in the day to get it all done. And it's even worse if you have just a small work force managing a very large project. I know, I get over 50+ emails a day that I need to respond to.. on top of every thing else I have to do. It does not sound like much but, when you add in all the customer computers I have to fix, the graphic work I do for the company , and the coding I do also. the day just slips away. so I completely understand, long response times to issues.
I would like to thank NGD for such a great game. (love the new models)
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