Quote:
Originally Posted by Linuxmage
Very well written, and completely true.
Most other large software houses have dedicated customer support, and employ entire teams of people just to deal with players of their MMO games.
NGD does not do this at all. This is why the game is Free-to-play. They cannot afford to employ people just to answer customer queries and solve player problems.
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This kind of touches on an addition I was going to add to make to Ara's original monologue.
Most software projects, be they a large development house or a small mom&pop shop, are run on a strict shoestring budget with crazy justification requirements for any over runs or additions (read additional staff).
I can't imagine how NGD is handling this on a free to play basis. That has to make the budgeting process that much more difficult.
To put it in perspective, imagine being bummed because you don't have beer money for the rest of this month when..... bam!!! all of a sudden the car won't start..... and its laundry day but the washer is on the fritz......why'd I get outta bed this morning?