Packet loss issues, information request.

niclam · 06-01-2010, 12:24 AM

Hello everyone,

Since last friday the 28th of May, 2010, several players have reported an increase in packet loss (which can be appreciated by typing Alt+p inside the game).

In order to start an investigation along the company that provides the servers, we'd need the following data:

- City and Country.
- Internet Service Provider.

Optional information:

- Time of the day in which the increase in packet loss is observed.
- Trace route report which can be obtained in the following way:

* Execute "cmd" (Windows+R key and then type "cmd")
* Type "tracert www.regnumonline.com.ar"
* Wait for the trace route to finish (This command simply lists all the "hops" every data packet must travel from and to the Regnum Online server)
* Last, copy the screen result by going to the top left icon and choosing "Edit", then "Mark" and finally selecting the area and pressing "Enter". By now, you should have the listing on your clipboard ready to paste..

Please use this same thread to post the information.
Thank you,

Regards,

Minorian · 06-01-2010, 12:42 AM

I live in Peterborough Canada.

My internet service provider is Sympatico, Bell

I do not have any packet loss, I have been checking often. Everytime I check (I try to do every 10mins) I have 0% packet loss, and 150- ping consistently. There has been no change for me since the end of the update.

I know that you were probably looking for information from people with packet loss problems, but just thought it might be helpful to also know someone that has been having no trouble at all.

niclam · 06-01-2010, 01:56 AM

Quote:

Originally Posted by Need_More_Invasions

I live in Peterborough Canada.

My internet service provider is Sympatico, Bell

I do not have any packet loss, I have been checking often. Everytime I check (I try to do every 10mins) I have 0% packet loss, and 150- ping consistently. There has been no change for me since the end of the update.

I know that you were probably looking for information from people with packet loss problems, but just thought it might be helpful to also know someone that has been having no trouble at all.

Any feedback provided is useful, even if you don't have packet loss. We are basically trying to find a pattern to see if the ISP connected to the datacenter routes through a faulty node.

Regards,

Klutu · 06-01-2010, 02:00 AM

Canada - Ottawa Ontario

ISP - Bell

Packet loss between 40% - 75%

niclam · 06-01-2010, 02:07 AM

Quote:

Originally Posted by Klutu

Canada - Ottawa Ontario

ISP - Bell

Packet loss between 40% - 75%

Can you provide the trace route results? Even if it's optional, it would be very helpful.

Regards,

Klutu · 06-01-2010, 02:20 AM

Quote:

Originally Posted by niclam

Can you provide the trace route results? Even if it's optional, it would be very helpful.

Regards,

Think this is it?

Tracing route to www.regnumonline.comp.ar [67.63.55.2]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms mymodem [192.168.2.1]
2 12 ms 15 ms 13 ms 64.230.197.113
3 10 ms 19 ms 13 ms dis32-ottawa23_GE0-0-6_102.net.bell.ca [64.230.2
28.45]
4 10 ms 11 ms 11 ms core2-ottawa23_xe4-0-0.net.bell.ca [64.230.165.7
3]
5 25 ms 23 ms 25 ms Ncore3-montreal02_POS0-4-0-0.net.bell.ca [64.230
.147.133]
6 23 ms 25 ms 23 ms newcore1-newyork83_so1-0-0.net.bell.ca [64.230.1
87.129]
7 21 ms 21 ms 23 ms bx4-newyork83_pos_2_0_0.net.bell.ca [64.230.187.
18]
8 22 ms 21 ms 21 ms dcr4-so-3-0-0.newyork.savvis.net [216.89.91.133]

9 26 ms 27 ms 25 ms cr2-tengig-0-7-0-0.Washington.savvis.net [204.70
.196.106]
10 29 ms 29 ms 29 ms acr2-so-4-0-0.washington.savvis.net [204.70.196.
182]
11 29 ms 29 ms 29 ms 208.173.10.98
12 27 ms 29 ms 29 ms 67.63.55.2

Trace complete.

trulyem · 06-01-2010, 02:30 AM

I complained and the packet loss is resolved. Thank you, will look forward to the weekends..

Mattdoesrock · 06-01-2010, 02:50 AM

Gloucester - England.

0 - 70% - with random lag spikes.

ISP - TalkTalk.

Recently, as of the last day or so, it's been better compared to a few days before that when my packet loss are all over the place, some times at 100%.

Tracing route to regnumonline.com.ar [91.123.197.144]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 26 ms 25 ms 26 ms 88-108-48-1.dynamic.dsl.as9105.com [88.108.48.1]

3 26 ms 27 ms 26 ms 85-210-255-111.dynamic.dsl.as9105.com [85.210.255.111]

4 33 ms 32 ms 32 ms 85-210-255-110.dynamic.dsl.as9105.com [85.210.255.110]

5 32 ms 31 ms 31 ms 85-210-255-51.dynamic.dsl.as9105.com [85.210.255.51]

6 38 ms 38 ms 66 ms 85-210-255-56.dynamic.dsl.as9105.com [85.210.255.56]

7 39 ms 38 ms 38 ms 85-210-255-57.dynamic.dsl.as9105.com [85.210.255.57]

8 39 ms 38 ms 38 ms xe-1-3-0-10.lon20.ip4.tinet.net [213.200.79.181]

9 40 ms 38 ms 38 ms 213.200.78.238

10 90 ms 44 ms 38 ms ldn-bb1-link.telia.net [80.91.247.24]

11 235 ms 58 ms 58 ms hbg-bb1-link.telia.net [80.91.250.220]

12 72 ms 64 ms 63 ms kbn-bb1-link.telia.net [80.91.252.109]

13 64 ms 65 ms 67 ms kbn-b3-link.telia.net [80.91.252.23]

14 77 ms 73 ms 80 ms iponly-ic-134274-kbn-b3.c.telia.net [213.248.100.114]

15 81 ms 74 ms 73 ms semal0001-rc2.ip-only.net [62.109.44.126]

16 78 ms 77 ms 75 ms 213.132.100.162

17 81 ms 80 ms 77 ms g2-48-core02-bg-kna.citynetwork.se [91.123.206.50]

18 79 ms 78 ms 76 ms 91.123.197.144

Trace complete.

Mikan · 06-01-2010, 04:24 AM

Country/State: Louisiana, USA
ISP: CMA Cablevision
Time of day: Almost always
Packet loss: 0-56%+
Average ping (without packet loss): 180
Average ping (with packet loss): 250-300 and higher

+ Game randomly freezes completely, giving "Connection problem", and then goes back to normal
+ Game will randomly give "Connection problem" with no lag and completely drop out

The packet loss does not make the game "lag", in the sense that pings rise a large amount, and I don't get stalls or teleporting, like what happens in invasions and with server issues. Rather, the game just feels slow, as if something is just not right.

I don't know how to explain it, but imagine if the game had smooth graphics but slow logic execution.

Traced route:

Code:

 1  192.168.1.1 (192.168.1.1)  2.349 ms  3.128 ms  3.432 ms
 2  10.247.0.1 (10.247.0.1)  16.390 ms  39.248 ms *
 3  * * *
 4  * * *
 5  * * *
 6  * cr84.dlstx.ip.att.net (12.122.138.86)  21.039 ms  22.721 ms
 7  * * *
 8  dlstx01jt.ip.att.net (12.122.80.101)  29.769 ms  30.058 ms  30.193 ms
 9  192.205.34.82 (192.205.34.82)  30.543 ms * *
10  PO1-40G.ar1.ARN3.gblx.net (67.17.109.213)  198.526 ms * *
11  IP-ONLY-TELECOMMUNICATION.te3-1.ar1.OSL2.gblx.net (64.215.28.18)  364.316 ms *  188.095 ms
12  * * *
13  * * *
14  213.132.100.162 (213.132.100.162)  174.400 ms  168.751 ms *
15  g2-48-core02-bg-kna.citynetwork.se (91.123.206.50)  172.164 ms  171.371 ms  173.466 ms
16  91.123.197.144 (91.123.197.144)  218.677 ms  202.882 ms  200.865 ms

Also note, the command in Linux is traceroute, for those who don't know.

Kind regards.

Nekoko · 06-01-2010, 05:34 AM

Country: Victoria/Australia
ISP: Internode
Time of Day: Not sure
Packet Loss: 0% to 80%
Avg ping to regnumonline.com.ar: 373ms
Avg in game ping: 468ms
Avg ping with packet loss: I get 1k spikes from it sometimes

Code:

PS C:\Users\Strawberry> tracert regnumonline.com.ar

Tracing route to regnumonline.com.ar [91.123.197.144]
over a maximum of 30 hops:

  1     2 ms     2 ms     1 ms  192.168.0.1
  2    32 ms    33 ms    32 ms  lns20.mel6.internode.on.net [150.101.212.45]
  3    33 ms    33 ms    32 ms  te2-2.cor2.mel6.internode.on.net [150.101.208.69]
  4   351 ms   351 ms   351 ms  gi0-0-11.bdr1.mel6.internode.on.net [150.101.212.173]
  5   367 ms   366 ms   367 ms  pos2-3.bdr1.syd6.internode.on.net [150.101.212.241]
  6   335 ms   336 ms   336 ms  pos6-0.bdr1.lax1.internode.on.net [203.16.213.62]
  7   260 ms   259 ms   260 ms  gi0-0-2.bdr1.iad1.internode.on.net [203.16.213.242]
  8   334 ms   336 ms   336 ms  gi0-0-1.bdr1.lon1.internode.on.net [203.16.211.93]
  9   335 ms   334 ms   344 ms  lond1-rc1.linx1.ip-only.net [195.66.224.142]
 10   363 ms   363 ms   364 ms  semal0001-rc2.ip-only.net [213.132.103.37]
 11   385 ms   385 ms   384 ms  213.132.100.162
 12   370 ms   374 ms   370 ms  g2-48-core02-bg-kna.citynetwork.se [91.123.206.50]
 13   369 ms   369 ms   370 ms  91.123.197.144

Trace complete.
PS C:\Users\Strawberry>

When I get packet loss in the game pinging the server with windows ping command shows no packet loss, which leads me to believe that the UDP packets the game uses is what is being dropped and not the actual route of my connection, I believe everyone else would find the same thing.

Oh maybe someone else could explain why I have 468ms average in game but only 370ms when I use ping in windows?

06-01-2010, 12:24 AM	#1
niclam Legend Join Date: Mar 2006 Posts: 1,636	Packet loss issues, information request. Hello everyone, Since last friday the 28th of May, 2010, several players have reported an increase in packet loss (which can be appreciated by typing Alt+p inside the game). In order to start an investigation along the company that provides the servers, we'd need the following data: - City and Country. - Internet Service Provider. Optional information: - Time of the day in which the increase in packet loss is observed. - Trace route report which can be obtained in the following way: * Execute "cmd" (Windows+R key and then type "cmd") * Type "tracert www.regnumonline.com.ar" * Wait for the trace route to finish (This command simply lists all the "hops" every data packet must travel from and to the Regnum Online server) * Last, copy the screen result by going to the top left icon and choosing "Edit", then "Mark" and finally selecting the area and pressing "Enter". By now, you should have the listing on your clipboard ready to paste.. Please use this same thread to post the information. Thank you, Regards, __________________ niclam

06-01-2010, 02:00 AM	#4
Klutu Baron Join Date: Jan 2009 Location: Canada Posts: 714	Canada - Ottawa Ontario ISP - Bell Packet loss between 40% - 75% __________________ Ramsli Klutu

06-01-2010, 02:50 AM	#8
Mattdoesrock Count Join Date: Jan 2008 Location: England, UK. Posts: 1,055	Gloucester - England. 0 - 70% - with random lag spikes. ISP - TalkTalk. Recently, as of the last day or so, it's been better compared to a few days before that when my packet loss are all over the place, some times at 100%. Tracing route to regnumonline.com.ar [91.123.197.144] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.2.1 2 26 ms 25 ms 26 ms 88-108-48-1.dynamic.dsl.as9105.com [88.108.48.1] 3 26 ms 27 ms 26 ms 85-210-255-111.dynamic.dsl.as9105.com [85.210.255.111] 4 33 ms 32 ms 32 ms 85-210-255-110.dynamic.dsl.as9105.com [85.210.255.110] 5 32 ms 31 ms 31 ms 85-210-255-51.dynamic.dsl.as9105.com [85.210.255.51] 6 38 ms 38 ms 66 ms 85-210-255-56.dynamic.dsl.as9105.com [85.210.255.56] 7 39 ms 38 ms 38 ms 85-210-255-57.dynamic.dsl.as9105.com [85.210.255.57] 8 39 ms 38 ms 38 ms xe-1-3-0-10.lon20.ip4.tinet.net [213.200.79.181] 9 40 ms 38 ms 38 ms 213.200.78.238 10 90 ms 44 ms 38 ms ldn-bb1-link.telia.net [80.91.247.24] 11 235 ms 58 ms 58 ms hbg-bb1-link.telia.net [80.91.250.220] 12 72 ms 64 ms 63 ms kbn-bb1-link.telia.net [80.91.252.109] 13 64 ms 65 ms 67 ms kbn-b3-link.telia.net [80.91.252.23] 14 77 ms 73 ms 80 ms iponly-ic-134274-kbn-b3.c.telia.net [213.248.100.114] 15 81 ms 74 ms 73 ms semal0001-rc2.ip-only.net [62.109.44.126] 16 78 ms 77 ms 75 ms 213.132.100.162 17 81 ms 80 ms 77 ms g2-48-core02-bg-kna.citynetwork.se [91.123.206.50] 18 79 ms 78 ms 76 ms 91.123.197.144 Trace complete. __________________ MattdoesJOKE_#40_NOT_FOUND RA / Hor... Haven?

06-01-2010, 04:24 AM	#9
Mikan Baron Join Date: Jul 2007 Location: In Nekoko's lap ;) Posts: 768	Country/State: Louisiana, USA ISP: CMA Cablevision Time of day: Almost always Packet loss: 0-56%+ Average ping (without packet loss): 180 Average ping (with packet loss): 250-300 and higher + Game randomly freezes completely, giving "Connection problem", and then goes back to normal + Game will randomly give "Connection problem" with no lag and completely drop out The packet loss does not make the game "lag", in the sense that pings rise a large amount, and I don't get stalls or teleporting, like what happens in invasions and with server issues. Rather, the game just feels slow, as if something is just not right. I don't know how to explain it, but imagine if the game had smooth graphics but slow logic execution. Traced route: Code: 1 192.168.1.1 (192.168.1.1) 2.349 ms 3.128 ms 3.432 ms 2 10.247.0.1 (10.247.0.1) 16.390 ms 39.248 ms * 3 * * * 4 * * * 5 * * * 6 * cr84.dlstx.ip.att.net (12.122.138.86) 21.039 ms 22.721 ms 7 * * * 8 dlstx01jt.ip.att.net (12.122.80.101) 29.769 ms 30.058 ms 30.193 ms 9 192.205.34.82 (192.205.34.82) 30.543 ms * * 10 PO1-40G.ar1.ARN3.gblx.net (67.17.109.213) 198.526 ms * * 11 IP-ONLY-TELECOMMUNICATION.te3-1.ar1.OSL2.gblx.net (64.215.28.18) 364.316 ms * 188.095 ms 12 * * * 13 * * * 14 213.132.100.162 (213.132.100.162) 174.400 ms 168.751 ms * 15 g2-48-core02-bg-kna.citynetwork.se (91.123.206.50) 172.164 ms 171.371 ms 173.466 ms 16 91.123.197.144 (91.123.197.144) 218.677 ms 202.882 ms 200.865 ms Also note, the command in Linux is traceroute, for those who don't know. Kind regards. __________________ Hannah Amelie • Catalina Nevena • Alicia Godwyn Alsius Horus ✝ No chance of victory, no chance of defeat ✝ Frozen Flame Individually, we are one drop. Together, we are an ocean. An ocean of drama.

06-01-2010, 12:42 AM	#2
Minorian Master Join Date: Mar 2009 Location: Peterborough ON Posts: 597	I live in Peterborough Canada. My internet service provider is Sympatico, Bell I do not have any packet loss, I have been checking often. Everytime I check (I try to do every 10mins) I have 0% packet loss, and 150- ping consistently. There has been no change for me since the end of the update. I know that you were probably looking for information from people with packet loss problems, but just thought it might be helpful to also know someone that has been having no trouble at all.

06-01-2010, 02:30 AM	#7
trulyem Master Join Date: Sep 2007 Location: Asia Posts: 335	I complained and the packet loss is resolved. Thank you, will look forward to the weekends..