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Technical Support Questions about game technical support to the users of the community |
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02-23-2008, 02:05 AM | #1 |
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Join Date: Feb 2008
Posts: 4
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Xim issue
I purchased $20 of Xim 2 days ago when they got their paypal connection fixed. I never received it. Since then I have sent 2 emails: one to support@ngdstudions.com.ar and one to customer@ngdstudios.com.ar. I have not recieved a reply to either. I've also left a post on the general boards stucky post regarding xim and payments...also with no reply.
I'm a bit frustrated with the lack of any response as to what happened to my order...I got a valid conformation letter from paypal stating the money had been sent but nothing in my characters account after that. Does anyone know a way to get a hold of the people that control this process? Just so I can make sure someone is aware of the problem. I'm simply getting no replies no matter what I do. Thanks for any help anyone might have. |
02-23-2008, 06:42 AM | #2 |
Master
Join Date: Jul 2007
Posts: 423
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I'm sure NGD will answer you, be patient, but I understand your frustations. Give it a few days and I bet you get it resolved. You may try PMing one of the NGD employees direct too.
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02-27-2008, 12:40 AM | #3 |
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Join Date: Feb 2008
Posts: 4
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Been close to a week now with no answers to my board posts or the multiple emails sent...
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02-27-2008, 10:21 PM | #4 | |
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Join Date: Dec 2007
Location: Houston, TX
Posts: 29
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Quote:
/me hopes a contested payment wouldn't shutdown Xim purchases for another few weeks...
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Freshmeat, Level 45 Nordo Barbarian Meat Doctor, Level 37 Nordo Conjurer |
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02-27-2008, 10:54 PM | #5 |
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Join Date: Feb 2008
Posts: 4
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Thanks for the replies guy.
I can't see the new patch as being an excuse. This transaction happened 4 days before the patch and emails sent to them and messages posted. I think I'll have to do what was suggested and contest the payment with paypal. It's very surprising to me a game this large has no customer support at all. There is literally no way for me to contact them when they don't reply to email. Am I the only one that finds that odd on a game/business of this scale? Oh well, back to American games for me. They may charge a lot of money, but at least you have someone to call if a problem comes up. |
02-28-2008, 06:48 AM | #6 |
Master
Join Date: Jul 2007
Posts: 423
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I wouldn't give up on the game because they take a few days to respond. The NGD team is extremely small and English isn't there first language. The team consists of ~10 people and seeing the size of this game it's pretty amazing to me that it works as well as it does.
Good luck! |
02-28-2008, 08:27 AM | #7 |
Marquis
Join Date: Sep 2007
Location: Australia
Posts: 2,439
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"Big"?
Sure, the game may be big, but the community is small, and NGD only have 7 people. Previous patches, and this patch, have caused a lot of people to threaten to retire or to retire, 95% of a major syrtis clan containing over 170 people being some of those. They probably made sure that the update would be perfect, otherwise 1000 people would be complaining like you. |
02-27-2008, 02:27 PM | #8 |
Apprentice
Join Date: May 2007
Posts: 88
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yogru1,
Weird. The /one/ time I had issues purchasing ximerin (out of many...), I sent an email to customer support and had a reply within a day. A few email exchanges later, it was fixed. Like Katiechan posted, I think you just had bad timing with your purchase/problem. I purchased some the other day and got it right away. Please, just give them a day or two more, they will fix it for you. |
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