A message for the whole Community

Adrian · 08-06-2008, 04:06 AM

Hi Community,

Since the beginning of the day there were speculations, requests, complaints, greetings, well... everything, as usual. After putting back online both servers (Horus and Ra) the classic repercussions started to take place as in the whole Regnum Online history.

As we know, not every change is welcome and maybe one or another is, but I need to make clear that we always read every submitted comment and it doesn't matter from what part of the forum comes... we read both English and Spanish forums as well.

Today I read a lot of what normally is redacted in this forums, but I noticed something that almost always takes control of any of us (yes, we are human beings too), liking something sometimes leads us to forget things that aren't less important.

It seems that everyone thinks that we don't read or as it has been said around "we don't care a rat's ass about what you think", but I must say that it isn't like that. Our way of developing the game allows you to comment about any feature or detail about the game, and taking those opinions we act under the plans we already have. It's probable that you may confuse the way we use those opinions.

The things I said we all forget about is past issues... that passion of running into the same brick wall a thousand times. NGD is taking another way now, which includes a stronger attitude in decisions, but having also some inconvenient in letting go some of the ways that depicted its past.

What do I want to say with this?, that you don't need to plasm so much pessimism, fatality and discord in your comments. We like when you criticize us and give a thousand nitpickings to our ideas, because even if this breaks our schemes, they are always appreciated (we need that all seeing eye!). A "Good! I like that" has the same importance as a "This is just not going anywhere".

What I think is mistaken in your attitudes is the exaggeration, the constant leaving threatens, being upset through diminishment. As we know which attitudes we must change (we are way aware of them, but it's not easy), I think that all of you should think about this too (as we do everyday).

That's why I encourage you to keep on discussing about changes, continue explaining your doubts and exposing your worries, but without "going off at the tangents"... as in this side, we are always willing to read you and find the way to carry out our plans, as long as the final product is of the interest of both parts involved. Remember that no one more than us wants that Regnum gets better and better.

Regards,

Mikan · 08-06-2008, 04:11 AM

Kailer,

We've been down this road a million times. The day NGD actually gives the community something they want is the day pigs fly. Thats the reason you get so much pessimism...

And that's the reason the general attitude of the community will never change.

Because NGD always wants it to be them vs. the community, even if they politely claim otherwise. Because actions speak louder than words, and most of the time, it is very easy to tell that most of NGD's actions these days are somehow revolving around money, even if they wrap it in a golden candy wrapper.

This is combined with the fact that most of their changes are completely untested and unwanted.

Many of us have been extremely patient and stuck with it through hard times. Others have spent their hard-earned money on a mere game, so that NGD might prosper. So enough with the guilt trips.

We will not be nice just because you ask us to, this time you have to do something that is worth it.

NGD will no longer get our love simply by default for being a good group of guys.
You have to earn it this time.

Regards.

Adrian · 08-06-2008, 04:18 AM

I'm not asking you to be nice. In fact, I'm not asking anything but "not exaggerating" or "overreacting".

I repeat, we need your criticism. If it was We Vs. The Community, we could switch off this forums, but we don't want that.

We now have a Community Manager to enhance the reception of feedback and we are willing to continue doing so.

Mikan · 08-06-2008, 04:25 AM

Quote:

Originally Posted by Kailer

I repeat, we need your criticism. If it was We Vs. The Community, we could switch off this forums, but we don't want that.

Then remove the change. Stop making this war over something that NGD wants and that most (if not almost all) of the community does not want. Remove it and get on with your lives.

I don't know why these kinds of things have to turn into all-out battles between us and you, especially when they have happened before, and faced the same reception the last time! That's what sucks the most.

I keep hearing this excuse, "This is not how we intended for it to be! It was never meant to be this way!". Why is it so hard for NGD just to accept that maybe the way the game turned out was better than what it was originally intended to be, and brute forcing it to be what the team envisioned might be a mistake?

Not one of these changes made under this new process has been regarded as overwhelmingly positive.

Please NGD, look at what has happened here. Look at what you are doing. How much is it all worth when you could undo one simple negative change and leave the positive changes? How hard is it to really make the game better beyond just making one decision in our favor?

Why does it always take hordes of fans, quitting, pessimism and drama to get anything accomplished?

Regards.

Skjringsaal · 08-06-2008, 04:27 AM

It's just that in spanish forum everybody, specially some pt's are always talking about to leave the game. And be honest, it's just to be dramatic. It doesn't help to Regnum in general.

Bully · 08-07-2008, 10:31 PM

Quote:

Originally Posted by Kailer

I'm not asking you to be nice. In fact, I'm not asking anything but "not exaggerating" or "overreacting".

I repeat, we need your criticism. If it was We Vs. The Community, we could switch off this forums, but we don't want that.

We now have a Community Manager to enhance the reception of feedback and we are willing to continue doing so.

Fail! I have twice posted in chilko's thread 'About Movement Speed' and twice he has removed the posts from the thread. I used no profanity and was very direct with short statements. I admit my demeanor is abrasive at times but the fact remains it was straight up criticism and there was no justifiable reason to delete either of these posts other than the inability to accept criticism. I have spent 20 years in direct customer service and have taken my fair share of justified complaints and unjustified abuse. I handled each individual professionally and never once cowered away in a corner to avoid conflict.

Adrian · 08-07-2008, 11:16 PM

Quote:

Originally Posted by Bully

Fail! I have twice posted in chilko's thread 'About Movement Speed' and twice he has removed the posts from the thread. I used no profanity and was very direct with short statements. I admit my demeanor is abrasive at times but the fact remains it was straight up criticism and there was no justifiable reason to delete either of these posts other than the inability to accept criticism. I have spent 20 years in direct customer service and have taken my fair share of justified complaints and unjustified abuse. I handled each individual professionally and never once cowered away in a corner to avoid conflict.

Off topic, ironic and short messages without argument are deleted. That's why this one and other of your posts are not deleted. The failure is in replying without thinking first what one is saying. It can happen to anyone of us.

Please, I repeat, continue with the criticism... but don't take things personally. We are here to listen, not to fight

Regards,

Hydroxidee · 08-07-2008, 11:34 PM

This is why I like you Kailer, user after user has complained about NGD's lack of performance and how the game is becoming "crap" and etc, You still have a positive attitude and encourage us to continue to critisize. THAT is the kind of admin I like.

I agree with what someone said in this forum, lets stop complaining, and give suggestions on how to improve instead.

Bully · 08-08-2008, 02:40 AM

Quote:

Originally Posted by Kailer

Off topic, ironic and short messages without argument are deleted. That's why this one and other of your posts are not deleted. The failure is in replying without thinking first what one is saying. It can happen to anyone of us.

Please, I repeat, continue with the criticism... but don't take things personally. We are here to listen, not to fight

Regards,

I'll give you that the second of the 2 posts fit your description. The first, however, was not only 'on topic' but it was a point that is absolute truth. It wasn't deleted for any other reason than my being right pissed off someone who is in a position to make it disappear. If anyone at any time disagrees with what I say, at least have the balls to state why you disagree instead of sweeping it under the rug.

Valorius · 08-06-2008, 04:14 AM

The new update makes the single most overpowered subclass build in the game (The barbarian "SC Monkey") much stronger while making all other classes weaker. Meanwhile mages are now so disadvantaged that for them to move around alone would be total suicide. They have no chance at all against hunters now. None.

All the suggestions we put forth for reducing blocks/evades, fixing skills like shield pierce, and nerfing SC were not acted on in any way whatsoever.

To most people, the definition for that would be "Ignored".

Meanwhile, no one -no one- had complained that the reverse moving speed was too fast, and the idea of slowing it down had already been implemented then reversed and abandoned, yet here we go again.

Honestly, it seems like the guys making the decisions at NGD about what direction to take the game are high.

People 'over react' and get 'fatalistic' because they care, and they want to make it completely clear that NGD just pissed in their corn flakes with the reverse walk change.

I think you're a great moderator, unfortunately i cannot say same about NGD's development team. It seems like they're drunk or something. :-/

08-06-2008, 04:06 AM	#1
Adrian NGD·Studios Join Date: May 2007 Location: Wien, Österreich Posts: 2,859	A message for the whole Community Hi Community, Since the beginning of the day there were speculations, requests, complaints, greetings, well... everything, as usual. After putting back online both servers (Horus and Ra) the classic repercussions started to take place as in the whole Regnum Online history. As we know, not every change is welcome and maybe one or another is, but I need to make clear that we always read every submitted comment and it doesn't matter from what part of the forum comes... we read both English and Spanish forums as well. Today I read a lot of what normally is redacted in this forums, but I noticed something that almost always takes control of any of us (yes, we are human beings too), liking something sometimes leads us to forget things that aren't less important. It seems that everyone thinks that we don't read or as it has been said around "we don't care a rat's ass about what you think", but I must say that it isn't like that. Our way of developing the game allows you to comment about any feature or detail about the game, and taking those opinions we act under the plans we already have. It's probable that you may confuse the way we use those opinions. The things I said we all forget about is past issues... that passion of running into the same brick wall a thousand times. NGD is taking another way now, which includes a stronger attitude in decisions, but having also some inconvenient in letting go some of the ways that depicted its past. What do I want to say with this?, that you don't need to plasm so much pessimism, fatality and discord in your comments. We like when you criticize us and give a thousand nitpickings to our ideas, because even if this breaks our schemes, they are always appreciated (we need that all seeing eye!). A "Good! I like that" has the same importance as a "This is just not going anywhere". What I think is mistaken in your attitudes is the exaggeration, the constant leaving threatens, being upset through diminishment. As we know which attitudes we must change (we are way aware of them, but it's not easy), I think that all of you should think about this too (as we do everyday). That's why I encourage you to keep on discussing about changes, continue explaining your doubts and exposing your worries, but without "going off at the tangents"... as in this side, we are always willing to read you and find the way to carry out our plans, as long as the final product is of the interest of both parts involved. Remember that no one more than us wants that Regnum gets better and better. Regards, __________________

08-06-2008, 04:11 AM	#2
Mikan Baron Join Date: Jul 2007 Location: In Nekoko's lap ;) Posts: 768	Kailer, We've been down this road a million times. The day NGD actually gives the community something they want is the day pigs fly. Thats the reason you get so much pessimism... And that's the reason the general attitude of the community will never change. Because NGD always wants it to be them vs. the community, even if they politely claim otherwise. Because actions speak louder than words, and most of the time, it is very easy to tell that most of NGD's actions these days are somehow revolving around money, even if they wrap it in a golden candy wrapper. This is combined with the fact that most of their changes are completely untested and unwanted. Many of us have been extremely patient and stuck with it through hard times. Others have spent their hard-earned money on a mere game, so that NGD might prosper. So enough with the guilt trips. We will not be nice just because you ask us to, this time you have to do something that is worth it. NGD will no longer get our love simply by default for being a good group of guys. You have to earn it this time. Regards. __________________ Hannah Amelie • Catalina Nevena • Alicia Godwyn Alsius Horus ✝ No chance of victory, no chance of defeat ✝ Frozen Flame Individually, we are one drop. Together, we are an ocean. An ocean of drama.

08-06-2008, 04:18 AM	#3
Adrian NGD·Studios Join Date: May 2007 Location: Wien, Österreich Posts: 2,859	I'm not asking you to be nice. In fact, I'm not asking anything but "not exaggerating" or "overreacting". I repeat, we need your criticism. If it was We Vs. The Community, we could switch off this forums, but we don't want that. We now have a Community Manager to enhance the reception of feedback and we are willing to continue doing so. __________________

08-06-2008, 04:27 AM	#5
Skjringsaal Duke Join Date: Jun 2007 Location: Montsognir, Alsius, Regnum Posts: 4,388	It's just that in spanish forum everybody, specially some pt's are always talking about to leave the game. And be honest, it's just to be dramatic. It doesn't help to Regnum in general. __________________ Signature by Alextrix.

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08-07-2008, 11:34 PM	#8
Hydroxidee Banned Join Date: Apr 2008 Location: Modesto, California Posts: 161	This is why I like you Kailer, user after user has complained about NGD's lack of performance and how the game is becoming "crap" and etc, You still have a positive attitude and encourage us to continue to critisize. THAT is the kind of admin I like. I agree with what someone said in this forum, lets stop complaining, and give suggestions on how to improve instead.

08-06-2008, 04:14 AM	#10
Valorius Banned Join Date: Jul 2007 Posts: 1,994	The new update makes the single most overpowered subclass build in the game (The barbarian "SC Monkey") much stronger while making all other classes weaker. Meanwhile mages are now so disadvantaged that for them to move around alone would be total suicide. They have no chance at all against hunters now. None. All the suggestions we put forth for reducing blocks/evades, fixing skills like shield pierce, and nerfing SC were not acted on in any way whatsoever. To most people, the definition for that would be "Ignored". Meanwhile, no one -no one- had complained that the reverse moving speed was too fast, and the idea of slowing it down had already been implemented then reversed and abandoned, yet here we go again. Honestly, it seems like the guys making the decisions at NGD about what direction to take the game are high. People 'over react' and get 'fatalistic' because they care, and they want to make it completely clear that NGD just pissed in their corn flakes with the reverse walk change. I think you're a great moderator, unfortunately i cannot say same about NGD's development team. It seems like they're drunk or something. :-/