Needs Help as u can :P

ironskin · 05-07-2011, 03:27 PM

hi,

there is a problem, i forgot the password of my actual e-mail address, and so i created a new one, but without my e-mail address i can't change password :S

is there any way to refresh it to my new one?

thanks alot for ur time

I sent a ticket but it seems ignored :S

i still can't redeem the alienware tournament code because of that, and i'm not safe cause of the same password not changeable

Castingbeast · 05-07-2011, 04:09 PM

For me it was almost the same...Or not completely

Got a new e-mail address and didnt have access to the old one hence I couldnt change it, so wrote to NGD and told my problem.
They asked my account name, password, country, age, old email (in ur case what u forgot) new email address, etc. cant remember very well what else. So I sent em back the data and they changed my old email to the new one.
U said u already submitted a ticket and they didint answer yet.....dk what else u could do.
Only can say, have patience and hope for their aswer.

Kitsuni · 05-07-2011, 08:56 PM

You can submit a ticket but my ticket on this exact same issue just went ignored, it's well over six months pending now.

ironskin · 05-09-2011, 02:59 PM

well i did that, but like u said i sent it around 1 months ago, and still not answered...

well i think there is noway to change pass atm, but i hope that NGD wont' get angry if someone will do bad things on my chars... the support seems not working from alot of time, i hope to receive help soon

05-07-2011, 03:27 PM	#1
ironskin Banned Join Date: Mar 2011 Location: The Chocolate's Factory Posts: 32	Needs Help as u can :P hi, there is a problem, i forgot the password of my actual e-mail address, and so i created a new one, but without my e-mail address i can't change password :S is there any way to refresh it to my new one? thanks alot for ur time I sent a ticket but it seems ignored :S i still can't redeem the alienware tournament code because of that, and i'm not safe cause of the same password not changeable Last edited by ironskin; 05-09-2011 at 02:59 PM.

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05-07-2011, 04:09 PM	#2
Castingbeast Banned Join Date: Aug 2008 Location: Outside of the Matrix Posts: 166	For me it was almost the same...Or not completely Got a new e-mail address and didnt have access to the old one hence I couldnt change it, so wrote to NGD and told my problem. They asked my account name, password, country, age, old email (in ur case what u forgot) new email address, etc. cant remember very well what else. So I sent em back the data and they changed my old email to the new one. U said u already submitted a ticket and they didint answer yet.....dk what else u could do. Only can say, have patience and hope for their aswer.

05-07-2011, 08:56 PM	#3
Kitsuni Baron Join Date: Dec 2008 Posts: 886	You can submit a ticket but my ticket on this exact same issue just went ignored, it's well over six months pending now.

05-09-2011, 02:59 PM	#4
ironskin Banned Join Date: Mar 2011 Location: The Chocolate's Factory Posts: 32	well i did that, but like u said i sent it around 1 months ago, and still not answered... well i think there is noway to change pass atm, but i hope that NGD wont' get angry if someone will do bad things on my chars... the support seems not working from alot of time, i hope to receive help soon