Important: Support system improvements

[Ponter]

Dear users,

As most of you may have read already, one of the most criticized points of our service is related to the Support System.

We are aware that the main problem relies in the response speed from our side.

Due to this, we decided to perform some changes and internal improvements in the system that will allow us to solve tickets faster.

The mentioned change strictly requires that we perform an internal migration, which is why some very old tickets that didn't register any recent activity, or that do not contain the necessary information to be processed, will be automatically closed.

If you do not receive any automatic e-mail, it means that your ticket has perfectly migrated and that's on its way to be solved.

We hope that this improvement becomes notorious by the start of the next week.

Best regards!