Testing - NGD and the Community

Nekudotayim · 10-05-2011, 06:08 AM

Since this update has a lot of very annoying bugs, I was thinking about how the community could get involved into the testing process without forcing the community to become some kind of beta testers of every update on the live servers.

If an update has been published on Amun, those who like to go there and test the new features or the usual gameplay and report a bug at the support system of NGD, may get a bonus of, say, 1000 Xim, if

the reporter has been the first one, who reported the bug
the bug is reproducible by the description of the reporter
the description in a duplicate mainly contributes to fixing a bug

The support system should allow the reporter to know about, if his report has been a duplicate of an already existing report and if the report will be rewarded.

One problem with this is, that people without a NGD account (like german players) also should get the possibility to join this. So they may be able to get the Xim bonus on their Gamigo Account.

What do you guys think about this?

HuntShot · 10-05-2011, 03:30 PM

Lol, knowing NGD this would cost them around a million Xim every update... Nice idea for the users, but this would be the end of NGD

Nekudotayim · 10-05-2011, 03:58 PM

Quote:

Originally Posted by HuntShot

Lol, knowing NGD this would cost them around a million Xim every update... Nice idea for the users, but this would be the end of NGD

In my experience the instability of a software is the most dangerous thing, that can happen to the fame of a software company, break connections to customers and as you have mentioned it, NGD already has a very poor fame, when it comes to the topic of quality management. We all know words like "Bugnum" since years. This update has bugs like being teleported back to the save by trying to enter a captured fort. This is breaking gameplay and fun for their customers and something like this should never ever enter a live server. Therefore I see the immediate need of a change of their testing process, if there even is one.

Yes, I also get the fun part of your post. ;-)

Also, I like to mention JIRA as a bug reporting system, which is greatly extendable and whatnot.

Oh btw, NGD could also introduce a new secret achievement then: Bughunter - Find and report a bug and get rewarded for this. :-)

NotScias · 10-05-2011, 07:27 PM

Quote:

Originally Posted by Nekudotayim

may get a bonus of, say, 1000 Xim,

What do you guys think about this?

Well NGD already passes over half of the reported bugs without bothering to resolve them (yeah even painful 4 years old ones)...
... and you think they'll resolve more by rewarding the reporting people ?

Erm I don't get your point... Do you think the users don't report enough bugs ? Or is the issue on NGD side ?

Nekudotayim · 10-05-2011, 10:48 PM

Quote:

Originally Posted by Shining-Scias

Erm I don't get your point... Do you think the users don't report enough bugs ? Or is the issue on NGD side ?

All bugs reported on this forum, have been reported after the update was going live and I guess there have been no reports of them before, because we got a very buggy update. If these bugs would have been known to NGD before, I do doubt, that this update would have been going live with these bugs and would have been delayed.

Quote:

Originally Posted by Shining-Scias

Well NGD already passes over half of the reported bugs without bothering to resolve them (yeah even painful 4 years old ones)

Yea, if NGD would use JIRA for example, you would be able to see, if this bug will be resolved or denied. So we wouldn't sit here and wait for them to get fixed for years, if the report would have been set to "won't fix". All this would greatly improve the experience for the users and developers by handling this more open than secretly like it is now.

NotScias · 10-05-2011, 11:59 PM

Okay now I get it.

But for the Xim reward, don't give NGD one less reason to fix bugs please

.

I believe enough people like to report bugs and don't need a motivation because they just love the game and want to make it better.

Vexoniii · 10-06-2011, 12:16 AM

i dont know i think it would bring about a lot of arguing over WHO exactly had found the bug or how that would be decided ect. but its not all bad i see what you were goin for maybe just without the xim bonus? like shining-scias said im sure it would be good to just see the game get better

DemonMonger · 10-06-2011, 12:34 AM

I don't report bugs because I am scared of beings banned forever.

What does this mean?

1) I only play on main server
2) If I find a bug and duplicate it posting screenshots I will be banned.
3) NGD said one more ban and you are banned forever.

So, I play in a quiet little corner, and sometimes attack syrtis save.

NGD knows about the bugs, just sit back and enjoy the ride.

:

ban 1 = playing in a clan with no clan name
ban 2 = taking screenshots of bug in syrtis wall and posting how it can be fixed
(people chased me and posted their own screenshots, and ngd said don't test on main server)
ban 3 = didn't happen yet, and I don't want it to. So if I see a bug, I whistle and walk away.

View Poll Results: Testing - NGD and the Community
Yes	9	64.29%
No	5	35.71%
Voters: 14. You may not vote on this poll

10-05-2011, 06:08 AM	#1
Nekudotayim Initiate Join Date: Aug 2008 Posts: 156	Testing - NGD and the Community Since this update has a lot of very annoying bugs, I was thinking about how the community could get involved into the testing process without forcing the community to become some kind of beta testers of every update on the live servers. If an update has been published on Amun, those who like to go there and test the new features or the usual gameplay and report a bug at the support system of NGD, may get a bonus of, say, 1000 Xim, if the reporter has been the first one, who reported the bug the bug is reproducible by the description of the reporter the description in a duplicate mainly contributes to fixing a bug The support system should allow the reporter to know about, if his report has been a duplicate of an already existing report and if the report will be rewarded. One problem with this is, that people without a NGD account (like german players) also should get the possibility to join this. So they may be able to get the Xim bonus on their Gamigo Account. What do you guys think about this? __________________ ancient warlock Anu Godire :: Ignis/Niflheim :: anno 2007 ancient warlock Anum :: Ignis/Horus :: anno 2008 Last edited by Nekudotayim; 10-05-2011 at 06:47 AM. Reason: spelling and such

10-05-2011, 11:59 PM	#6
NotScias Baron Join Date: Aug 2009 Location: /dev/null Posts: 766	Okay now I get it. But for the Xim reward, don't give NGD one less reason to fix bugs please . I believe enough people like to report bugs and don't need a motivation because they just love the game and want to make it better. __________________ 天 The other realm awaits... Now playing much better games

10-06-2011, 12:34 AM	#8
DemonMonger Marquis Join Date: Mar 2007 Location: Edge of the Abyss Posts: 2,066	I don't report bugs because I am scared of beings banned forever. What does this mean? 1) I only play on main server 2) If I find a bug and duplicate it posting screenshots I will be banned. 3) NGD said one more ban and you are banned forever. So, I play in a quiet little corner, and sometimes attack syrtis save. NGD knows about the bugs, just sit back and enjoy the ride.: ban 1 = playing in a clan with no clan name ban 2 = taking screenshots of bug in syrtis wall and posting how it can be fixed (people chased me and posted their own screenshots, and ngd said don't test on main server) ban 3 = didn't happen yet, and I don't want it to. So if I see a bug, I whistle and walk away.

10-05-2011, 03:30 PM	#2
HuntShot Banned Join Date: Feb 2010 Location: The Netherlands Posts: 468	Lol, knowing NGD this would cost them around a million Xim every update... Nice idea for the users, but this would be the end of NGD

10-06-2011, 12:16 AM	#7
Vexoniii Pledge Join Date: Oct 2011 Location: United States Posts: 21	i dont know i think it would bring about a lot of arguing over WHO exactly had found the bug or how that would be decided ect. but its not all bad i see what you were goin for maybe just without the xim bonus? like shining-scias said im sure it would be good to just see the game get better