E-Mail Change

That_Nigga_B · 12-11-2014, 11:48 AM

How can I go about getting the e-mail address changed for my Regnum support website account (http://www.championsofregnum.com/support), when the domain no longer offers e-mail services; so I cannot get the confirmation e-mail? I have tried to contact tech support by opening tickets, but have got no reply. I have also tried e-mailing NGD Studios (I have enclosed a copy below), also receiving no reply. So I am trying to reach out through these means and see if I can get in contact with someone. It has proven impossible to reach anyone externally any other way. So please get back to me when you get a chance, and let me know what I need to do. Thank you for your time, and have a wonderful morning.

Humulus · 12-11-2014, 12:20 PM

Hey!

I'm sorry to hear you're having problems with logging in.

The support crew can help you changing you're email, so you were doing the right thing by sending a ticket. Unfortunately the process of answering can take a few days because of the many tickets they receive. Also tickets are only answered on weekdays, this is also a reason why it is taking so long as you sent your ticket on Friday (just before the weekend).

Please send me a forum PM with your ticket ID, it can be found just above your ticket and should look something like: ABC-123456, and we will help you as quickly as we can.

I also suggest you edit your email adress and details out of your post. Never know who's watching that might abuse this info...

Best regards!

Frosk · 12-11-2014, 03:35 PM

Please check your tickets, as you've received a reply yesterday.

Best,

12-11-2014, 11:48 AM	#1
That_Nigga_B Pledge Join Date: Aug 2008 Posts: 8	E-Mail Change How can I go about getting the e-mail address changed for my Regnum support website account (http://www.championsofregnum.com/support), when the domain no longer offers e-mail services; so I cannot get the confirmation e-mail? I have tried to contact tech support by opening tickets, but have got no reply. I have also tried e-mailing NGD Studios (I have enclosed a copy below), also receiving no reply. So I am trying to reach out through these means and see if I can get in contact with someone. It has proven impossible to reach anyone externally any other way. So please get back to me when you get a chance, and let me know what I need to do. Thank you for your time, and have a wonderful morning. Last edited by Frosk; 12-11-2014 at 03:35 PM. Reason: Removed irrelevant info.

12-11-2014, 12:20 PM	#2
Humulus Community Helper Join Date: May 2014 Location: Dohsim Posts: 161	Hey! I'm sorry to hear you're having problems with logging in. The support crew can help you changing you're email, so you were doing the right thing by sending a ticket. Unfortunately the process of answering can take a few days because of the many tickets they receive. Also tickets are only answered on weekdays, this is also a reason why it is taking so long as you sent your ticket on Friday (just before the weekend). Please send me a forum PM with your ticket ID, it can be found just above your ticket and should look something like: ABC-123456, and we will help you as quickly as we can. I also suggest you edit your email adress and details out of your post. Never know who's watching that might abuse this info... Best regards! __________________ GM Humulus -- Community Helper -- Haven Become Helper \| Chat Regulations \| Roadmap \| Facebook

12-11-2014, 03:35 PM	#3
Frosk Banned Join Date: Aug 2011 Posts: 4,089	Please check your tickets, as you've received a reply yesterday. Best,