client freezes at character selection

Nuer · 07-16-2016, 08:45 AM

Hi everybody,

I'm an old player, back to RO after some years.
I started palyng again around a couple of weeks ago, everything was working.

since a couple of days ago I cannot enter the game, because the client freezes as soon as I press "Play" button at the character selection screen.
the sound goes on playing the theme, but the screen is stuck, except for some twitches of the character.

I tried to force safe mode, it looks like it solved the issue, but in the very next screen the loading bar stops @15% and after a couple of minutes an error message appears: "you have been disconnected by the server, please try to relog" (or something similar).
OFC, trying to relog gives the same result.

I tried to change some video settings (fullscreen on/off, different resolutions) but nothing changed

my distro is Ubuntu Studio 16.04 (xfce)
I did not install/uninstall/change anything before the game stopped working.

any possible solution?

tnx a lot

Takeyo · 07-16-2016, 03:47 PM

This sounds very bizarre, but I will tell you that I had some slightly similar issues with my Mac distribution of the game. I never reported the problem, because I could not find that anyone else was having it.

I use the Steam client, and I tried switching to the base client, but it was doing the exact same thing. Extremely odd. It turns out, it was probably some issue with a recent patch being somehow corrupted on the way from the server. What fixed it for me was, unfortunately, to redownload the unpatched game from Steam, and patch it up again. I had to do this several times before it finally worked, and I haven't had any issues since, but I'm not entirely sure that this is a good solution.

Hope you can get it working again!

Nuer · 07-16-2016, 05:26 PM

thank you for your answer.

so, you suggest that is some kind of update gone bad?
I don't use Steam, but it could be the same issue anyway.

I'll try to reinstall the client.

Nuer · 07-16-2016, 07:27 PM

ok, things are getting weird.

reinstalled the client, and everything was fine again.

after few minutes in game, in war zone, it started to lag so strong I couldn't control my char, and I've been disconnected by the server.

I restarted the game, and the issue was back.

I hope I don't have to reinstall the game each time!!

Nuer · 07-16-2016, 07:45 PM

i checked the error log.

Quote:

[16/07/2016 20:20:50] [Texture Manager][texture_manager.cpp(158)] Resource texture 69509 (dwarf_beard_1_sp.png) has no data. Already loaded?
[16/07/2016 20:20:50] [Texture Manager][texture_manager.cpp(158)] Resource texture 69019 (pc_armor_cota_ignis_mask.tga) has no data. Already loaded?
[16/07/2016 20:20:50] [Texture Manager][texture_manager.cpp(158)] Resource texture 53343 (barba3.tga) has no data. Already loaded?
[16/07/2016 20:20:50] [Texture Manager][texture_manager.cpp(158)] Resource texture 50895 (cota_ignis.tga) has no data. Already loaded?
[16/07/2016 20:20:51] [ResourceEntity][resource_entity.cpp(274)] Trying to deparent resource 69509 from an unknown parent! - texture_manager:0
[16/07/2016 20:20:51] [ResourceEntity][resource_entity.cpp(274)] Trying to deparent resource 69019 from an unknown parent! - texture_manager:0
[16/07/2016 20:20:51] [ResourceEntity][resource_entity.cpp(274)] Trying to deparent resource 53343 from an unknown parent! - texture_manager:0
[16/07/2016 20:20:51] [ResourceEntity][resource_entity.cpp(274)] Trying to deparent resource 50895 from an unknown parent! - texture_manager:0

it's the same error every time it freezes, but the textures involved are different.

Takeyo · 07-16-2016, 08:09 PM

That makes sense, but I'm sorry to say, I'm now as lost as you are. In my case, it was a "one-time" kind of thing that just took several tries to fix, yours seems to be some kind of systematic failure in the texture loading. The initial symptoms are just like mine were, and I just reinstalled it again and again until it resolved, but then yours goes on to have inconsistencies that I don't recognize at all. I hope someone who has more knowledge on this kind of thing will stop by...

Best,

07-16-2016, 08:45 AM	#1
Nuer Pledge Join Date: Jan 2011 Posts: 9	client freezes at character selection Hi everybody, I'm an old player, back to RO after some years. I started palyng again around a couple of weeks ago, everything was working. since a couple of days ago I cannot enter the game, because the client freezes as soon as I press "Play" button at the character selection screen. the sound goes on playing the theme, but the screen is stuck, except for some twitches of the character. I tried to force safe mode, it looks like it solved the issue, but in the very next screen the loading bar stops @15% and after a couple of minutes an error message appears: "you have been disconnected by the server, please try to relog" (or something similar). OFC, trying to relog gives the same result. I tried to change some video settings (fullscreen on/off, different resolutions) but nothing changed my distro is Ubuntu Studio 16.04 (xfce) I did not install/uninstall/change anything before the game stopped working. any possible solution? tnx a lot

07-16-2016, 03:47 PM	#2
Takeyo Apprentice Join Date: May 2014 Location: The Korr-Tabhar to Altaruk trade-route. Posts: 81	This sounds very bizarre, but I will tell you that I had some slightly similar issues with my Mac distribution of the game. I never reported the problem, because I could not find that anyone else was having it. I use the Steam client, and I tried switching to the base client, but it was doing the exact same thing. Extremely odd. It turns out, it was probably some issue with a recent patch being somehow corrupted on the way from the server. What fixed it for me was, unfortunately, to redownload the unpatched game from Steam, and patch it up again. I had to do this several times before it finally worked, and I haven't had any issues since, but I'm not entirely sure that this is a good solution. Hope you can get it working again! __________________ ⌘

07-16-2016, 08:09 PM	#6
Takeyo Apprentice Join Date: May 2014 Location: The Korr-Tabhar to Altaruk trade-route. Posts: 81	That makes sense, but I'm sorry to say, I'm now as lost as you are. In my case, it was a "one-time" kind of thing that just took several tries to fix, yours seems to be some kind of systematic failure in the texture loading. The initial symptoms are just like mine were, and I just reinstalled it again and again until it resolved, but then yours goes on to have inconsistencies that I don't recognize at all. I hope someone who has more knowledge on this kind of thing will stop by... Best, __________________ ⌘

07-16-2016, 05:26 PM	#3
Nuer Pledge Join Date: Jan 2011 Posts: 9	thank you for your answer. so, you suggest that is some kind of update gone bad? I don't use Steam, but it could be the same issue anyway. I'll try to reinstall the client.

07-16-2016, 07:27 PM	#4
Nuer Pledge Join Date: Jan 2011 Posts: 9	ok, things are getting weird. reinstalled the client, and everything was fine again. after few minutes in game, in war zone, it started to lag so strong I couldn't control my char, and I've been disconnected by the server. I restarted the game, and the issue was back. I hope I don't have to reinstall the game each time!!