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Soporte Técnico Consultas sobre problemas técnicos del juego a usuarios de la comunidad |
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03-28-2018, 05:42 PM | #1 |
Master
Join Date: Jan 2009
Location: Chile
Posts: 558
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Problemas con la detección de la tarjeta de video
Hola, recientemente compré un notebook, nuevo, un Lenovo Yoga 710-14IKB con procesador Intel i7, 8GB de RAM, Tarjeta integrada Intel además de Nvidia GeForce 940MX (especificaciones del equipo en la primera imagen).
Pasé un par de días instalando y configurando todo en el equipo. Me preocupé de fijarme en el Panel de Control de Nvidia que el juego estuviera configurado para el uso de la tarjeta Nvidia en vez de la integrada (segunda imagen). Pero cuando intento jugar, hasta en calidad de video en nivel bajo mis FPS no superan los 7-8 (imagenes 5 y 6) . Intenté con GeForce Experience para que me optimizara el juego, pero aunque en las opciones dejo la carpeta del juego para que lo encuentre, no logro que aparezca entre los juegos reconocidos para optimizar (imágenes 3 y 4). ¿Qué puedo hacer para que el juego me reconozca la tarjeta de video? Hasta en mi computador viejo (un Samsung de hace 7 años, con W7 y tarjeta integrada intel únicamente) tenía más FPS al jugar Especificaciones del equipo https://drive.google.com/file/d/1DPf...5cdAJlnFN/view Panel de Nvidia https://drive.google.com/open?id=1z9...Rt70xcqDAS1htc GeForce Experience 1 https://drive.google.com/open?id=1Nh...BkX18kqQRp61mg GeForce Experience 2 https://drive.google.com/open?id=1hA...BdReimjHTX67QG FPS en juego 1 https://drive.google.com/open?id=1gj...GMCATbMVRT1CJa FPS en juego 2 https://drive.google.com/open?id=1nP...W0L9A9dLgPv33X
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Todos los días se aprende algo nuevo
Climene (caba re-aprendiendo a moverse) - Ananke (conju de guerreros) - en receso... |
03-28-2018, 05:49 PM | #2 |
NGD·Studios
Join Date: May 2007
Location: Wien, Österreich
Posts: 2,859
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Hola!
Actualmente estamos investigando este problema debido a un reporte anterior de otro usuario. Esperamos pronto tener noticias al respecto! Saludos,
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03-28-2018, 07:03 PM | #3 |
Master
Join Date: Jan 2009
Location: Chile
Posts: 558
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Gracias, estaré atenta a las soluciones que se presenten
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Todos los días se aprende algo nuevo
Climene (caba re-aprendiendo a moverse) - Ananke (conju de guerreros) - en receso... |
03-28-2018, 07:40 PM | #4 |
Master
Join Date: Aug 2008
Location: Donde menos te esperas
Posts: 348
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Es la misma tarjeta de video, la Nvidia 940 MX la que ha generado reportes de algunos jugadores (incluyéndome), estaré atento también, gracias.
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Que nuestros personajes sean enemigos, no significa que los usuarios lo seamos......no necesitamos responder de forma odiosa ni en el foro ni en el chat de juego ¿verdad? |
03-28-2018, 10:31 PM | #5 |
NGD·Studios
Join Date: May 2007
Location: Wien, Österreich
Posts: 2,859
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Los que tienen este problema, ¿pueden entrar con el cliente experimental? Para hacerlo, en el lanzador del juego elijan la opción en Opciones -> Opciones Avanzadas:
Luego de entrar al juego, revisen el archivo "log.txt" que está en donde se instaló el juego (por defecto: C:\Games\NGD Studios\Champions of Regnum\LiveServer) y busquen la parte que dice algo así: Code:
[29/03/2018 00:24:45] [logger.cpp(72)] --- [DEBUG] Video Adapter #0 --- [29/03/2018 00:24:45] [logger.cpp(72)] Description: NVIDIA GeForce GTX 1070 [29/03/2018 00:24:45] [logger.cpp(72)] Device ID: 1111 [29/03/2018 00:24:45] [logger.cpp(72)] Vendor ID: 1111 [29/03/2018 00:24:45] [logger.cpp(72)] Device name: \\.\DISPLAY1 [29/03/2018 00:24:45] [logger.cpp(72)] Driver: nvldumd.dll [29/03/2018 00:24:45] [logger.cpp(72)] Revision: 111 [29/03/2018 00:24:45] [logger.cpp(72)] --- [/DEBUG] --- [29/03/2018 00:24:45] [logger.cpp(72)] [DEBUG] Selected device of vendor nVIDIA También, avisen si les seleccionó bien la tarjeta gráfica esta vez. ¡Gracias!
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03-28-2018, 11:30 PM | #6 |
Master
Join Date: Jan 2009
Location: Chile
Posts: 558
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Lo acabo de hacer, y esto es lo que me salió (adjunto también imagen donde se ve que tengo solo 5 FPS)
https://drive.google.com/open?id=1-1...6QR_CjAz9jzSE- Code:
[28/03/2018 20:20:18] [ClientBase][client_base.cpp(343)] Client build: 40093 [28/03/2018 20:20:18] [Renderizer][renderizer_windows.cpp(117)] Primary device: Intel(R) HD Graphics 620 [28/03/2018 20:20:18] [Renderizer][renderizer_windows.cpp(124)] Running on: Windows 10 [28/03/2018 20:20:18] [Renderizer][renderizer_windows.cpp(152)] Resolutions: 800x600x32 1024x768x32 1152x864x32 1280x600x32 1280x720x32 1280x768x32 1280x800x32 1280x960x32 1280x1024x32 1360x768x32 1366x768x32 1400x1050x32 1440x900x32 1600x900x32 1680x1050x32 1920x1080x32 [28/03/2018 20:20:18] [RenderizerD3D9][d3d_renderizer__initialize.cpp(456)] - D3D Device Creation Flag: D3DCREATE_DISABLE_DRIVER_MANAGEMENT [28/03/2018 20:20:18] [logger.cpp(72)] --- [DEBUG] Video Adapter #0 --- [28/03/2018 20:20:18] [logger.cpp(72)] Description: NVIDIA GeForce 940MX [28/03/2018 20:20:18] [logger.cpp(72)] Device ID: 4941 [28/03/2018 20:20:18] [logger.cpp(72)] Vendor ID: 4318 [28/03/2018 20:20:18] [logger.cpp(72)] Device name: \\.\DISPLAY1 [28/03/2018 20:20:18] [logger.cpp(72)] Driver: nvldumd.dll [28/03/2018 20:20:18] [logger.cpp(72)] Revision: 162 [28/03/2018 20:20:18] [logger.cpp(72)] --- [/DEBUG] --- [28/03/2018 20:20:18] [logger.cpp(72)] [DEBUG] Selected device of vendor nVIDIA [28/03/2018 20:20:18] [Direct3D9][d3d_renderizer__initialize.cpp(634)] SafeMode: Hardware Shader Model: None - DX7 Mode [28/03/2018 20:20:18] [RenderizerD3D9][d3d_renderizer__initialize.cpp(789)] Using Direct3D9Ex [28/03/2018 20:20:19] [RenderizerD3D9][d3d_renderizer__initialize.cpp(829)] Using Safe Mode [28/03/2018 20:20:19] [Engine3D][d3d_renderizer__initialize.cpp(887)] Tex Mem available: 4095MB [28/03/2018 20:20:19] [Engine3D][d3d_renderizer__initialize.cpp(888)] GPU Mem available: 128MB [28/03/2018 20:20:19] [SDB_File][sdb_file.cpp(1283)] SDB: ..\data0.sdb(1005.35 MB), fragmentation: 8.27% [28/03/2018 20:20:19] [SDB_File][sdb_file.cpp(1283)] SDB: ..\data1.sdb(3225.18 MB), fragmentation: 9.88% [28/03/2018 20:20:19] [SDB_File][sdb_file.cpp(1283)] SDB: ..\data2.sdb(109.15 MB), fragmentation: 0.21% [28/03/2018 20:20:19] [SDB_File][sdb_file.cpp(1283)] SDB: ..\data3.sdb(13.52 MB), fragmentation: 0.26% [28/03/2018 20:20:19] [SDB_File][sdb_file.cpp(1283)] SDB: ..\data4.sdb(202.94 MB), fragmentation: 1.80% [28/03/2018 20:20:19] [SDB_File][sdb_file.cpp(1283)] SDB: ..\data5.sdb(73.14 MB), fragmentation: 19.46% [28/03/2018 20:20:19] [ResourceManager][resource_manager.cpp(302)] disk retriever is ready [28/03/2018 20:20:19] [ResourceManager][resource_manager.cpp(302)] http retriever is ready [28/03/2018 20:20:19] [ResourceListManager][resource_list_manager.cpp(312)] Got resource list: 27369 resources available [28/03/2018 20:20:19] [SoundManager][sound_manager.cpp(267)] Opening OpenAL device: DirectSound Default [28/03/2018 20:20:19] [TextManager][text_manager.cpp(164)] Text Manager ready [28/03/2018 20:20:20] [CManager][shader_manager.cpp(236)] Loading render paths from render_paths/render_path_d3d9_fixed.xml [28/03/2018 20:20:21] [SDB_File][sdb_file.cpp(1283)] SDB: characters.sdb(0.48 MB), fragmentation: 0.00% [28/03/2018 20:20:21] [SDB File][sdb_file.cpp(1036)] Optimizing space in characters.sdb [28/03/2018 20:20:21] [SDB_File][sdb_file.cpp(1283)] SDB: characters.sdb(0.24 MB), fragmentation: 0.00% [28/03/2018 20:22:03] [.][game_interface.lua(0)] (game_core:0) Saving profile to server... [28/03/2018 20:22:04] [.][game_interface.lua(0)] (game_core:0) Saving profile to server...
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Todos los días se aprende algo nuevo
Climene (caba re-aprendiendo a moverse) - Ananke (conju de guerreros) - en receso... |
04-07-2018, 12:14 AM | #7 |
Pledge
Join Date: Aug 2008
Posts: 1
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log
[06/04/2018 21:08:22] [ClientBase][client_base.cpp(343)] Client build: 40091
[06/04/2018 21:08:22] [Renderizer][renderizer_windows.cpp(117)] Primary device: NVIDIA GeForce GTX 1050 Ti [06/04/2018 21:08:22] [Renderizer][renderizer_windows.cpp(124)] Running on: Windows 10 [06/04/2018 21:08:22] [Renderizer][renderizer_windows.cpp(152)] Resolutions: 800x600x32 1024x768x32 1152x864x32 1176x664x32 1280x720x32 1280x768x32 1280x800x32 1280x960x32 1280x1024x32 1360x768x32 1366x768x32 1600x900x32 1600x1024x32 1680x1050x32 1768x992x32 1920x1080x32 [06/04/2018 21:08:22] [Direct3D9][d3d_renderizer__initialize.cpp(636)] Hardware Shader Model: 4.0 - DX9c Mode [06/04/2018 21:08:22] [RenderizerD3D9][d3d_renderizer__initialize.cpp(779)] Using Direct3D9Ex [06/04/2018 21:08:23] [RenderizerD3D9][d3d_renderizer__initialize.cpp(824)] Using HW Vertex Processing [06/04/2018 21:08:23] [Engine3D][d3d_renderizer__initialize.cpp(877)] Tex Mem available: 4095MB [06/04/2018 21:08:23] [Engine3D][d3d_renderizer__initialize.cpp(878)] GPU Mem available: 3072MB [06/04/2018 21:08:23] [SDB_File][sdb_file.cpp(1283)] SDB: ..\data0.sdb(995.27 MB), fragmentation: 8.33% [06/04/2018 21:08:23] [SDB_File][sdb_file.cpp(1283)] SDB: ..\data1.sdb(3106.58 MB), fragmentation: 8.79% [06/04/2018 21:08:23] [SDB_File][sdb_file.cpp(1283)] SDB: ..\data2.sdb(105.83 MB), fragmentation: 0.04% [06/04/2018 21:08:23] [SDB_File][sdb_file.cpp(1283)] SDB: ..\data3.sdb(13.52 MB), fragmentation: 0.26% [06/04/2018 21:08:23] [SDB_File][sdb_file.cpp(1283)] SDB: ..\data4.sdb(199.57 MB), fragmentation: 0.01% [06/04/2018 21:08:23] [SDB_File][sdb_file.cpp(1283)] SDB: ..\data5.sdb(58.17 MB), fragmentation: 0.00% [06/04/2018 21:08:23] [ResourceManager][resource_manager.cpp(302)] disk retriever is ready [06/04/2018 21:08:23] [ResourceManager][resource_manager.cpp(302)] http retriever is ready [06/04/2018 21:08:23] [ResourceListManager][resource_list_manager.cpp(312)] Got resource list: 27369 resources available [06/04/2018 21:08:23] [SoundManager][sound_manager.cpp(267)] Opening OpenAL device: DirectSound Default [06/04/2018 21:08:23] [TextManager][text_manager.cpp(164)] Text Manager ready [06/04/2018 21:08:24] [CManager][shader_manager.cpp(236)] Loading render paths from render_paths/render_path_d3d9_sm3_high.xml [06/04/2018 21:08:25] [SDB_File][sdb_file.cpp(1283)] SDB: characters.sdb(1.61 MB), fragmentation: 0.00% [06/04/2018 21:08:25] [SDB File][sdb_file.cpp(1036)] Optimizing space in characters.sdb [06/04/2018 21:08:25] [SDB_File][sdb_file.cpp(1283)] SDB: characters.sdb(1.61 MB), fragmentation: 0.00% [06/04/2018 21:08:36] [.][game_interface.lua(0)] (game_core:0) Saving profile to server... [06/04/2018 21:08:36] [.][game_interface.lua(0)] (game_core:0) Saving profile to server... [06/04/2018 21:08:49] [.][game_interface.lua(0)] (game_core:0) Saving profile to server... [06/04/2018 21:09:41] [.][game_interface.lua(0)] (game_core:0) Saving profile to server... eso me salio. el juego solo me reconoce 3gb de los 4 |
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