Packet loss issues, information request.

niclam · 06-01-2010, 12:24 AM

Hello everyone,

Since last friday the 28th of May, 2010, several players have reported an increase in packet loss (which can be appreciated by typing Alt+p inside the game).

In order to start an investigation along the company that provides the servers, we'd need the following data:

- City and Country.
- Internet Service Provider.

Optional information:

- Time of the day in which the increase in packet loss is observed.
- Trace route report which can be obtained in the following way:

* Execute "cmd" (Windows+R key and then type "cmd")
* Type "tracert www.regnumonline.com.ar"
* Wait for the trace route to finish (This command simply lists all the "hops" every data packet must travel from and to the Regnum Online server)
* Last, copy the screen result by going to the top left icon and choosing "Edit", then "Mark" and finally selecting the area and pressing "Enter". By now, you should have the listing on your clipboard ready to paste..

Please use this same thread to post the information.
Thank you,

Regards,

Minorian · 06-01-2010, 12:42 AM

I live in Peterborough Canada.

My internet service provider is Sympatico, Bell

I do not have any packet loss, I have been checking often. Everytime I check (I try to do every 10mins) I have 0% packet loss, and 150- ping consistently. There has been no change for me since the end of the update.

I know that you were probably looking for information from people with packet loss problems, but just thought it might be helpful to also know someone that has been having no trouble at all.

niclam · 06-01-2010, 01:56 AM

Quote:

Originally Posted by Need_More_Invasions

I live in Peterborough Canada.

My internet service provider is Sympatico, Bell

I do not have any packet loss, I have been checking often. Everytime I check (I try to do every 10mins) I have 0% packet loss, and 150- ping consistently. There has been no change for me since the end of the update.

I know that you were probably looking for information from people with packet loss problems, but just thought it might be helpful to also know someone that has been having no trouble at all.

Any feedback provided is useful, even if you don't have packet loss. We are basically trying to find a pattern to see if the ISP connected to the datacenter routes through a faulty node.

Regards,

Klutu · 06-01-2010, 02:00 AM

Canada - Ottawa Ontario

ISP - Bell

Packet loss between 40% - 75%

niclam · 06-01-2010, 02:07 AM

Quote:

Originally Posted by Klutu

Canada - Ottawa Ontario

ISP - Bell

Packet loss between 40% - 75%

Can you provide the trace route results? Even if it's optional, it would be very helpful.

Regards,

Klutu · 06-01-2010, 02:20 AM

Quote:

Originally Posted by niclam

Can you provide the trace route results? Even if it's optional, it would be very helpful.

Regards,

Think this is it?

Tracing route to www.regnumonline.comp.ar [67.63.55.2]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms mymodem [192.168.2.1]
2 12 ms 15 ms 13 ms 64.230.197.113
3 10 ms 19 ms 13 ms dis32-ottawa23_GE0-0-6_102.net.bell.ca [64.230.2
28.45]
4 10 ms 11 ms 11 ms core2-ottawa23_xe4-0-0.net.bell.ca [64.230.165.7
3]
5 25 ms 23 ms 25 ms Ncore3-montreal02_POS0-4-0-0.net.bell.ca [64.230
.147.133]
6 23 ms 25 ms 23 ms newcore1-newyork83_so1-0-0.net.bell.ca [64.230.1
87.129]
7 21 ms 21 ms 23 ms bx4-newyork83_pos_2_0_0.net.bell.ca [64.230.187.
18]
8 22 ms 21 ms 21 ms dcr4-so-3-0-0.newyork.savvis.net [216.89.91.133]

9 26 ms 27 ms 25 ms cr2-tengig-0-7-0-0.Washington.savvis.net [204.70
.196.106]
10 29 ms 29 ms 29 ms acr2-so-4-0-0.washington.savvis.net [204.70.196.
182]
11 29 ms 29 ms 29 ms 208.173.10.98
12 27 ms 29 ms 29 ms 67.63.55.2

Trace complete.

visitingguest · 06-01-2010, 05:34 AM

Quote:

Originally Posted by niclam

Hello everyone,

Since last friday the 28th of May, 2010, several players have reported an increase in packet loss (which can be appreciated by typing Alt+p inside the game).

In order to start an investigation along the company that provides the servers, we'd need the following data:

- City and Country.
- Internet Service Provider.

Optional information:

- Time of the day in which the increase in packet loss is observed.
- Trace route report which can be obtained in the following way:

* Execute "cmd" (Windows+R key and then type "cmd")
* Type "tracert www.regnumonline.com.ar"
* Wait for the trace route to finish (This command simply lists all the "hops" every data packet must travel from and to the Regnum Online server)
* Last, copy the screen result by going to the top left icon and choosing "Edit", then "Mark" and finally selecting the area and pressing "Enter". By now, you should have the listing on your clipboard ready to paste..

Please use this same thread to post the information.
Thank you,

Regards,

Los angeles, United States

Verizon

since the event.......i lag all day. constant packet loss. my ping can go from about 10k to 100k. (100k during an invasion attempt)

seems fine today but lets be on safe measures here.

S_N_I_P_E_R · 06-01-2010, 01:42 PM

England, Suffolk County's
ISP, SKY via Brittish Telecom
Packet Loss, 10-70%
I also get frequent game and server ping spikes, inet always below 100ms

Tracrt output to all 3 server IP's in my game conf file

91.123.197.138

1 1ms 2ms 1ms myrouter.home [192.168.0.1]
2 47ms 46ms 45ms dr10.bllon.ov.easynet.net [89.200.128.192]
3 39ms 39ms 46ms 5acfee02.bb.sky.com [90.207.238.2]
4 71ms 72ms 72ms te0-0-0-7.er11.thlon.ov.easynet.net [89.200.131.1]
5 60ms 62ms 59ms ge7-0-01dn2nxg1.uk.ip.tdc.net [195.66.224.64]
6 65ms 81ms 65ms 62.95.55.25
7 56ms 57ms 54ms 62.95.55.26
8 82ms 64ms 63ms g2-48-core02-bg-kna.citynetwork.se [91.123.206.50]
9 89ms 89ms 87ms 91.123.197.138

91.123.197.143

1 3ms 1ms 1ms myrouter.home [192.168.0.1]
2 26ms 30ms 30ms dr10.bllon.ov.easynet.net [89.200.128.192]
3 46ms 46ms 44ms 5acfee02.bb.sky.com [90.207.238.2]
4 42ms 41ms 40ms te0-1-0-7.eril.thlon.ov.easynet.net [89.200.131.3]
5 50ms 51ms 54ms ge7-0-0.1dn2nxg1.uk.ip.tdc.net [195.66.224.64]
6 70ms 71ms 61ms 62.95.55.25
7 70ms 78ms 76ms 62.95.55.26
8 * 65ms 67ms g2-48-core02-bg-kna.citynetwork.se [91.123.206.50]
9 62ms 67ms 63ms 91.123.197.143

192.168.50.2

1 1ms 2ms 1ms myrouter.home [192.168.0.1]
2 25ms 28ms 30ms dr10.bllon.ov.easynet.net [89.200.128.192]

lines 3-30 have the same output

3 * * * Request timed out.

I didn't know how to print the results to a file so I had to type it by hand ^^

Tracing route to regnumonline.com.ar [91.123.197.144]
over a maximum of 30 hops:

1 1 ms 4 ms 1 ms myrouter.home [192.168.0.1]
2 30 ms 26 ms 27 ms dr10.bllon.ov.easynet.net [89.200.128.192]
3 44 ms 46 ms 45 ms 5acfee06.bb.sky.com [90.207.238.6]
4 39 ms 36 ms 37 ms te0-0-0-7.er11.thlon.ov.easynet.net [89.200.131.
1]
5 43 ms 40 ms 43 ms ge7-0-0.ldn2nxg1.uk.ip.tdc.net [195.66.224.64]
6 78 ms 81 ms 81 ms 62.95.55.25
7 60 ms 61 ms 60 ms 62.95.55.26
8 73 ms 76 ms 82 ms g2-48-core02-bg-kna.citynetwork.se [91.123.206.5
0]
9 64 ms 58 ms 57 ms 91.123.197.144

Trace complete.

PT_DaAr_PT · 06-01-2010, 02:03 PM

- Portugal
- Telepac, PT.com

These tests were done today when I had 0% packet loss in game. Yesterday it was around the 50%'s with green ping as I showed in an other thread.

With old Router

Code:

A rastrear a rota para regnumonline.com.ar [91.123.197.144]
até um máximo de 30 saltos:
  1    89 ms    99 ms    99 ms  dsldevice.lan [192.168.1.254]
  2     *        *        *     O pedido excedeu o tempo.
  3    28 ms    27 ms    25 ms  bl3-72-21.dsl.telepac.pt [213.13.72.21]
  4    33 ms    32 ms    34 ms  lis2-cr1-te-0-6-0-0.cprm.net [195.8.30.177]
  5    59 ms    58 ms    59 ms  lon2-cr1-po0-0-0.cprm.net [195.8.0.66]
  6    61 ms    63 ms    59 ms  lond1-rc1.linx1.ip-only.net [195.66.224.142]
  7    99 ms    98 ms    98 ms  semal0001-rc2.ip-only.net [213.132.103.37]
  8    94 ms    93 ms    92 ms  213.132.100.162
  9    96 ms    94 ms    93 ms  g2-48-core02-bg-kna.citynetwork.se [91.123.206.5
0]
 10   100 ms    99 ms    98 ms  91.123.197.144
Rastreio concluído.

With a new Router(freshly 20 minutes new :P)

Code:

A rastrear a rota para regnumonline.com.ar [91.123.197.144]
até um máximo de 30 saltos:
  1    66 ms    98 ms    98 ms  dsldevice.lan [192.168.1.254]
  2     *        *        *     O pedido excedeu o tempo.
  3    27 ms    26 ms    26 ms  bl3-72-21.dsl.telepac.pt [213.13.72.21]
  4    34 ms    32 ms    33 ms  lis1-cr1-te-0-0-2-0.cprm.net [195.8.30.189]
  5    59 ms    59 ms    57 ms  lon2-cr1-po10-0-0.cprm.net [195.8.0.94]
  6    62 ms    61 ms    60 ms  lond1-rc1.linx1.ip-only.net [195.66.224.142]
  7    90 ms    92 ms    88 ms  semal0001-rc2.ip-only.net [213.132.103.37]
  8    95 ms    95 ms    93 ms  213.132.100.162
  9    97 ms    96 ms    96 ms  g2-48-core02-bg-kna.citynetwork.se [91.123.206.5
0]
 10    96 ms    93 ms    95 ms  91.123.197.144
Rastreio concluído.

EDIT: Packet loss is back >.> And this is on Ra

doppelapfel · 06-01-2010, 06:50 PM

20-50% packet loss
Berlin, Germany
Telekom germany (or however they are called now)

Im not sure, but i think i have the worst packet loss in the evening.

My testresult

:

Routenverfolgung zu www.regnumonlinegame.com.ar [62.157.140.133] über maximal 30
Abschnitte:

1 2 ms 1 ms 2 ms 192.168.2.1
2 45 ms 45 ms 48 ms 217.0.118.166
3 49 ms 47 ms 47 ms 87.186.248.146
4 60 ms 66 ms 60 ms ulm-ea3-i.ULM.DE.NET.DTAG.DE [62.154.58.141]
5 * * * Zeitüberschreitung der Anforderung.
6 * * * Zeitüberschreitung der Anforderung.
7 * * * Zeitüberschreitung der Anforderung.
8 * * * Zeitüberschreitung der Anforderung.
9 * * * Zeitüberschreitung der Anforderung.
10 * * * Zeitüberschreitung der Anforderung.
11 * * * Zeitüberschreitung der Anforderung.
12 * * * Zeitüberschreitung der Anforderung.
13 * * * Zeitüberschreitung der Anforderung.
14 * * * Zeitüberschreitung der Anforderung.
15 * * * Zeitüberschreitung der Anforderung.
16 * * * Zeitüberschreitung der Anforderung.
17 * * * Zeitüberschreitung der Anforderung.
18 * * * Zeitüberschreitung der Anforderung.
19 * * * Zeitüberschreitung der Anforderung.
20 * * * Zeitüberschreitung der Anforderung.
21 * * * Zeitüberschreitung der Anforderung.
22 * * * Zeitüberschreitung der Anforderung.
23 * * * Zeitüberschreitung der Anforderung.
24 * * * Zeitüberschreitung der Anforderung.
25 * * * Zeitüberschreitung der Anforderung.
26 * * * Zeitüberschreitung der Anforderung.
27 * * * Zeitüberschreitung der Anforderung.
28 * * * Zeitüberschreitung der Anforderung.
29 * * * Zeitüberschreitung der Anforderung.
30 * * * Zeitüberschreitung der Anforderung.

Ablaufverfolgung beendet.

"Zeitüberschreitung der Anforderung." means Timeout of demand. 1 minute later the game crashed (ff worked, so it wasnt my lan or internet).
Maybe i should try that again later?

06-01-2010, 12:24 AM	#1
niclam Legend Join Date: Mar 2006 Posts: 1,636	Packet loss issues, information request. Hello everyone, Since last friday the 28th of May, 2010, several players have reported an increase in packet loss (which can be appreciated by typing Alt+p inside the game). In order to start an investigation along the company that provides the servers, we'd need the following data: - City and Country. - Internet Service Provider. Optional information: - Time of the day in which the increase in packet loss is observed. - Trace route report which can be obtained in the following way: * Execute "cmd" (Windows+R key and then type "cmd") * Type "tracert www.regnumonline.com.ar" * Wait for the trace route to finish (This command simply lists all the "hops" every data packet must travel from and to the Regnum Online server) * Last, copy the screen result by going to the top left icon and choosing "Edit", then "Mark" and finally selecting the area and pressing "Enter". By now, you should have the listing on your clipboard ready to paste.. Please use this same thread to post the information. Thank you, Regards, __________________ niclam

06-01-2010, 02:00 AM	#4
Klutu Baron Join Date: Jan 2009 Location: Canada Posts: 714	Canada - Ottawa Ontario ISP - Bell Packet loss between 40% - 75% __________________ Ramsli Klutu

06-01-2010, 01:42 PM	#8
S_N_I_P_E_R Initiate Join Date: Jan 2008 Location: Ra; PP/PB Posts: 148	England, Suffolk County's ISP, SKY via Brittish Telecom Packet Loss, 10-70% I also get frequent game and server ping spikes, inet always below 100ms Tracrt output to all 3 server IP's in my game conf file 91.123.197.138 1 1ms 2ms 1ms myrouter.home [192.168.0.1] 2 47ms 46ms 45ms dr10.bllon.ov.easynet.net [89.200.128.192] 3 39ms 39ms 46ms 5acfee02.bb.sky.com [90.207.238.2] 4 71ms 72ms 72ms te0-0-0-7.er11.thlon.ov.easynet.net [89.200.131.1] 5 60ms 62ms 59ms ge7-0-01dn2nxg1.uk.ip.tdc.net [195.66.224.64] 6 65ms 81ms 65ms 62.95.55.25 7 56ms 57ms 54ms 62.95.55.26 8 82ms 64ms 63ms g2-48-core02-bg-kna.citynetwork.se [91.123.206.50] 9 89ms 89ms 87ms 91.123.197.138 91.123.197.143 1 3ms 1ms 1ms myrouter.home [192.168.0.1] 2 26ms 30ms 30ms dr10.bllon.ov.easynet.net [89.200.128.192] 3 46ms 46ms 44ms 5acfee02.bb.sky.com [90.207.238.2] 4 42ms 41ms 40ms te0-1-0-7.eril.thlon.ov.easynet.net [89.200.131.3] 5 50ms 51ms 54ms ge7-0-0.1dn2nxg1.uk.ip.tdc.net [195.66.224.64] 6 70ms 71ms 61ms 62.95.55.25 7 70ms 78ms 76ms 62.95.55.26 8 * 65ms 67ms g2-48-core02-bg-kna.citynetwork.se [91.123.206.50] 9 62ms 67ms 63ms 91.123.197.143 192.168.50.2 1 1ms 2ms 1ms myrouter.home [192.168.0.1] 2 25ms 28ms 30ms dr10.bllon.ov.easynet.net [89.200.128.192] lines 3-30 have the same output 3 * * * Request timed out. I didn't know how to print the results to a file so I had to type it by hand ^^ Tracing route to regnumonline.com.ar [91.123.197.144] over a maximum of 30 hops: 1 1 ms 4 ms 1 ms myrouter.home [192.168.0.1] 2 30 ms 26 ms 27 ms dr10.bllon.ov.easynet.net [89.200.128.192] 3 44 ms 46 ms 45 ms 5acfee06.bb.sky.com [90.207.238.6] 4 39 ms 36 ms 37 ms te0-0-0-7.er11.thlon.ov.easynet.net [89.200.131. 1] 5 43 ms 40 ms 43 ms ge7-0-0.ldn2nxg1.uk.ip.tdc.net [195.66.224.64] 6 78 ms 81 ms 81 ms 62.95.55.25 7 60 ms 61 ms 60 ms 62.95.55.26 8 73 ms 76 ms 82 ms g2-48-core02-bg-kna.citynetwork.se [91.123.206.5 0] 9 64 ms 58 ms 57 ms 91.123.197.144 Trace complete. __________________ Currently Playing Ra Vortigern I lvl 60 Barbarian, Zarfall lvl 57 Lock, Precious Metal lvl 50 Knight. Last edited by S_N_I_P_E_R; 06-01-2010 at 01:51 PM. Reason: sorry just read I was supposed to tracert the web add so here is the result

06-01-2010, 12:42 AM	#2
Minorian Master Join Date: Mar 2009 Location: Peterborough ON Posts: 597	I live in Peterborough Canada. My internet service provider is Sympatico, Bell I do not have any packet loss, I have been checking often. Everytime I check (I try to do every 10mins) I have 0% packet loss, and 150- ping consistently. There has been no change for me since the end of the update. I know that you were probably looking for information from people with packet loss problems, but just thought it might be helpful to also know someone that has been having no trouble at all.

06-01-2010, 06:50 PM	#10
doppelapfel Baron Join Date: Nov 2009 Location: Berlin, Germany Posts: 715	20-50% packet loss Berlin, Germany Telekom germany (or however they are called now) Im not sure, but i think i have the worst packet loss in the evening. My testresult : Routenverfolgung zu www.regnumonlinegame.com.ar [62.157.140.133] über maximal 30 Abschnitte: 1 2 ms 1 ms 2 ms 192.168.2.1 2 45 ms 45 ms 48 ms 217.0.118.166 3 49 ms 47 ms 47 ms 87.186.248.146 4 60 ms 66 ms 60 ms ulm-ea3-i.ULM.DE.NET.DTAG.DE [62.154.58.141] 5 * * * Zeitüberschreitung der Anforderung. 6 * * * Zeitüberschreitung der Anforderung. 7 * * * Zeitüberschreitung der Anforderung. 8 * * * Zeitüberschreitung der Anforderung. 9 * * * Zeitüberschreitung der Anforderung. 10 * * * Zeitüberschreitung der Anforderung. 11 * * * Zeitüberschreitung der Anforderung. 12 * * * Zeitüberschreitung der Anforderung. 13 * * * Zeitüberschreitung der Anforderung. 14 * * * Zeitüberschreitung der Anforderung. 15 * * * Zeitüberschreitung der Anforderung. 16 * * * Zeitüberschreitung der Anforderung. 17 * * * Zeitüberschreitung der Anforderung. 18 * * * Zeitüberschreitung der Anforderung. 19 * * * Zeitüberschreitung der Anforderung. 20 * * * Zeitüberschreitung der Anforderung. 21 * * * Zeitüberschreitung der Anforderung. 22 * * * Zeitüberschreitung der Anforderung. 23 * * * Zeitüberschreitung der Anforderung. 24 * * * Zeitüberschreitung der Anforderung. 25 * * * Zeitüberschreitung der Anforderung. 26 * * * Zeitüberschreitung der Anforderung. 27 * * * Zeitüberschreitung der Anforderung. 28 * * * Zeitüberschreitung der Anforderung. 29 * * * Zeitüberschreitung der Anforderung. 30 * * * Zeitüberschreitung der Anforderung. Ablaufverfolgung beendet. "Zeitüberschreitung der Anforderung." means Timeout of demand. 1 minute later the game crashed (ff worked, so it wasnt my lan or internet). Maybe i should try that again later?