Switch to Raven or stay with Horus?

Llayne · 05-09-2011, 02:26 AM

How many people plan to or have jumped ship?

Klutu · 05-09-2011, 02:50 AM

I'm gonna give Raven a try

Vaylos · 05-09-2011, 03:38 AM

I'm giving Raven a try on and off, but I'm not playing seriously on either server at the moment. But I live in the USA, so of course i'd like to play with folks closer to my own time zones. Although I won't be staying up late enough to tangle with the west-coasters probably.

Anyway, in both cases, I'm taking a "wait and see" approach. I'd like to see what is done in terms of various curves/rates/balance issues, etc. I'd like to see just how much power the gamesamba team have over their server, and see what they can turn it into, and what they can do to address concerns. But, I'm also waiting to see what happens on Horus with the new forts and everything....and (praying) NGD adjusts balance and bug issues.

I know they keep implementing new content, but they have said in the past their art/content department is a different group than their coding/bug fixing/general development department. And any coder knows it is easier and takes less time to write new code/content than it is to analyze old code and try to hunt down what might be causes of various problems.

So, I sit back and wait patiently until the balance/bug fixing teams catch up with the content/art teams, and hope for the best.

I will say this though: Raven and its GMs being present and very responsive in-game is a VERY positive thing.

Llayne · 05-09-2011, 05:33 AM

Am I alone in thinking that perhaps ngd wants horus to die? I mean, has anyone else had their tickets responded to in the last month or two? Any examples at all showing how they care what happens to our horus characters we put so much time and money into?

I think they gave up on horus and could care less what happens to it.

Considering that horus seems to have zero customer support while raven's is excellent, apparently, why would anyone stay? Besides the fact that we dont want to grind again...

-Logan- · 05-09-2011, 07:35 AM

Quote:

Originally Posted by Droc

Am I alone in thinking that perhaps ngd wants horus to die? I mean, has anyone else had their tickets responded to in the last month or two? Any examples at all showing how they care what happens to our horus characters we put so much time and money into?

I think they gave up on horus and could care less what happens to it.

Considering that horus seems to have zero customer support while raven's is excellent, apparently, why would anyone stay? Besides the fact that we dont want to grind again...

Quote:

If you have 1 guy doing customer support for a game that gets 50 support tickets each day versus 10 guys doing customer support for a game that gets 10 support tickets each day, then you're goddamn obviously going to see a difference.

Seriously, is it that hard to understand?

Llayne · 05-09-2011, 08:30 AM

I was making the point that there is no reason to stay on horus anymore when you see how well gamesamba cares about the players, not asking for you to enlighten me about ngd's workload.

Kitsuni · 05-09-2011, 07:28 PM

Quote:

Originally Posted by -Logan-

Seriously, is it that hard to understand?

Don't take this the wrong way, but at least here in the US, if you work in customer support, processing 50 support requests a day is considered a relatively light workload. That's because such a person would be dedicated entirely to customer support, for about eight hours a day, with each one only taking about five minutes once the technique has been refined. In other words, keeping in mind a half-hour lunch break, the person would be able to process 90 support tickets before clocking out, and that would just be a single person. Some customers take longer, but its rare, as most issues tend to be relatively minor and solved within minutes with the proper tools and information available, which is what I believe NGD actually lacks.

One of the issues is that they do support entirely online, via tickets (and perviously emails), instead of using a phone service. This is notoriously slow, the person has a hard time even explaining their problem because they can't interact with the technician in real-time. In fact, many replies may have to be sent before what the problem even is becomes clear enough to begin working on a solution. Calling a foreign country might not be ideal, but still. I guess we should at least be glad NGD hasn't outsourced their customer support to a middle-eastern country yet.

DemonMonger · 05-09-2011, 06:51 PM

I already moved to a server that was dedicated for english players.
I really don't want to move again unless they offer transfers that allow us to keep everything (including stash items)

Comp · 05-10-2011, 12:54 AM

I moved to raven simply for the customer support aspect. It doesn't mean I won't be back on horus but that is only if things change significantly on horus. The last month or two I've not enjoyed the game-play there and I simply play the game for mindless entertainment. So, I may as well do it on a server that when I say

"Hey the pendent holder is stuck"

Poof...GM appears and fixes it.

Only time will tell.

Hollow_Ichigo · 11-02-2011, 09:55 AM

Quote:

Originally Posted by Droc

How many people plan to or have jumped ship?

I tried raven but unfortuanetley everyone sucked, with a lvl 46 marksman i was able to kill high lvl barbs and knights who didnt know what defense was...
My opinion, dont go

View Poll Results: Raven or Horus?
Raven	39	33.33%
Horus	78	66.67%
Voters: 117. You may not vote on this poll

05-09-2011, 02:26 AM	#1
Llayne Initiate Join Date: Nov 2006 Posts: 205	Switch to Raven or stay with Horus? How many people plan to or have jumped ship?

05-09-2011, 02:50 AM	#2
Klutu Baron Join Date: Jan 2009 Location: Canada Posts: 714	I'm gonna give Raven a try __________________ Ramsli Klutu

05-09-2011, 03:38 AM	#3
Vaylos Banned Join Date: Aug 2007 Location: Coralville, IA Posts: 202	I'm giving Raven a try on and off, but I'm not playing seriously on either server at the moment. But I live in the USA, so of course i'd like to play with folks closer to my own time zones. Although I won't be staying up late enough to tangle with the west-coasters probably. Anyway, in both cases, I'm taking a "wait and see" approach. I'd like to see what is done in terms of various curves/rates/balance issues, etc. I'd like to see just how much power the gamesamba team have over their server, and see what they can turn it into, and what they can do to address concerns. But, I'm also waiting to see what happens on Horus with the new forts and everything....and (praying) NGD adjusts balance and bug issues. I know they keep implementing new content, but they have said in the past their art/content department is a different group than their coding/bug fixing/general development department. And any coder knows it is easier and takes less time to write new code/content than it is to analyze old code and try to hunt down what might be causes of various problems. So, I sit back and wait patiently until the balance/bug fixing teams catch up with the content/art teams, and hope for the best. I will say this though: Raven and its GMs being present and very responsive in-game is a VERY positive thing.

05-09-2011, 05:33 AM	#4
Llayne Initiate Join Date: Nov 2006 Posts: 205	Am I alone in thinking that perhaps ngd wants horus to die? I mean, has anyone else had their tickets responded to in the last month or two? Any examples at all showing how they care what happens to our horus characters we put so much time and money into? I think they gave up on horus and could care less what happens to it. Considering that horus seems to have zero customer support while raven's is excellent, apparently, why would anyone stay? Besides the fact that we dont want to grind again...

05-09-2011, 08:30 AM	#6
Llayne Initiate Join Date: Nov 2006 Posts: 205	I was making the point that there is no reason to stay on horus anymore when you see how well gamesamba cares about the players, not asking for you to enlighten me about ngd's workload.

05-09-2011, 06:51 PM	#8
DemonMonger Marquis Join Date: Mar 2007 Location: Edge of the Abyss Posts: 2,066	I already moved to a server that was dedicated for english players. I really don't want to move again unless they offer transfers that allow us to keep everything (including stash items)

05-10-2011, 12:54 AM	#9
Comp Count Join Date: Jun 2007 Location: Jippy's Mom's House Posts: 1,286	I moved to raven simply for the customer support aspect. It doesn't mean I won't be back on horus but that is only if things change significantly on horus. The last month or two I've not enjoyed the game-play there and I simply play the game for mindless entertainment. So, I may as well do it on a server that when I say "Hey the pendent holder is stuck" Poof...GM appears and fixes it. Only time will tell.