ximerin buy problem

krokkiland · 10-30-2011, 12:37 PM

today i send 2 sms for ximerin, didnt recieved the confirmation sms and my ximerin isnt stored on my account .

i still got my money so this isnt a big problem .

anybody else got this too???

pauluzz · 10-30-2011, 01:32 PM

I have exactly the same thing

idk where your from, but i see a lot of dutch players with this problem..

Awrath · 10-30-2011, 02:04 PM

It has happened to me before, it was an issue with my network provider. I didn't get charged the full amount however, just the standard SMS rate. Did you get charged the full rate (i.e. the xim payment) or your network's standard SMS rate?

In any case, it's worth opening a ticket with NGD they usually resolve xim tickets quite quickly as long as it's in the right section, at least they did for me. Good luck!

time-to-die · 10-30-2011, 03:19 PM

sometimes it takes some hours. or 1day.

tjanex · 10-30-2011, 03:44 PM

Same here, Dutchies can not buy ximerin for a while (just during xim bonus ><'')...

time-to-die · 10-30-2011, 04:24 PM

Quote:

Originally Posted by tjanex

Same here, Dutchies can not buy ximerin for a while (just during xim bonus ><'')...

Wtf are you sure!?! And i was thinking 2 go 2morro 2 the shop and spend 20euries only for the bonus. And than i would wait for the capes update.

Frosk · 10-31-2011, 05:32 PM

Quote:

Originally Posted by krokkiland

today i send 2 sms for ximerin, didnt recieved the confirmation sms and my ximerin isnt stored on my account .

i still got my money so this isnt a big problem .

anybody else got this too???

Please, any inconvenience concerning Ximerin problems of any kind, send one single ticket explaining everything in full detail to www.regnumonlinegame.com/support

Quote:

Originally Posted by time-to-die

Wtf are you sure!?! And i was thinking 2 go 2morro 2 the shop and spend 20euries only for the bonus. And than i would wait for the capes update.

Capes are not confirmed, they're just examples.

time-to-die · 10-31-2011, 08:33 PM

Quote:

Originally Posted by Frosk

Please, any inconvenience concerning Ximerin problems of any kind, send one single ticket explaining everything in full detail to www.regnumonlinegame.com/support

Capes are not confirmed, they're just examples.

Yes i know

I also bought it for the bonus. But now i cant buy. Yes i cant send a ticket. But i wont. I send already some tickets never had 1 replay. Well i had just 1 but that taked some days. And the bonus is soon over. So lets see if i can buy some xim without thhe bonus

Mountain_Goat · 11-01-2011, 05:50 AM

I'm having the same problem. I can't buy ximerin via phone. I'm in Australia and my service provider is Telstra.

Quote:

Originally Posted by Frosk

Please, any inconvenience concerning Ximerin problems of any kind, send one single ticket explaining everything in full detail to www.regnumonlinegame.com/support

Why don't YOU contact NGD and tell them about our problem? There's no point in sending a ticket... at least in my experience, NGD is incapable of responding to tickets within 12 MONTHS of when you submitted it. We need this problem fixed within two days so we still receive xim bonus.

Frosk · 11-01-2011, 01:38 PM

Quote:

Originally Posted by Mountain_Goat

Why don't YOU contact NGD and tell them about our problem? There's no point in sending a ticket... at least in my experience, NGD is incapable of responding to tickets within 12 MONTHS of when you submitted it. We need this problem fixed within two days so we still receive xim bonus.

Hi!

There's no need for me to send a ticket since I'm not having problems of any kind, besides I've already reported issues concerning Ximerin; for example the one with the newest Halloween costumes pack.

Unfortunately I don't answer or read tickets about Ximerin (clients section) since it's not one of my responsibilites to attend problems regarding the company's finances and incomes.

Quote:

Originally Posted by Awrath

In any case, it's worth opening a ticket with NGD they usually resolve xim tickets quite quickly as long as it's in the right section, at least they did for me. Good luck!

So, the only thing I can do from my position it's to ask you nicely to be patient, since all tickets get read if they're properly written and sent.

Regards!

10-30-2011, 12:37 PM	#1
krokkiland Pledge Join Date: Apr 2009 Posts: 8	ximerin buy problem today i send 2 sms for ximerin, didnt recieved the confirmation sms and my ximerin isnt stored on my account . i still got my money so this isnt a big problem . anybody else got this too???

10-30-2011, 01:32 PM	#2
pauluzz Initiate Join Date: Aug 2010 Location: The Netherlands Posts: 178	I have exactly the same thing idk where your from, but i see a lot of dutch players with this problem.. __________________ Best, Pauluzz - Warlockz - Paul - Pauluzu - Paululu - Felicica --- INQUISITION

10-30-2011, 02:04 PM	#3
Awrath Master Join Date: May 2010 Location: England Posts: 455	It has happened to me before, it was an issue with my network provider. I didn't get charged the full amount however, just the standard SMS rate. Did you get charged the full rate (i.e. the xim payment) or your network's standard SMS rate? In any case, it's worth opening a ticket with NGD they usually resolve xim tickets quite quickly as long as it's in the right section, at least they did for me. Good luck!

10-30-2011, 03:19 PM	#4
time-to-die Baron Join Date: Nov 2009 Location: The netherlands Posts: 722	sometimes it takes some hours. or 1day.

10-30-2011, 03:44 PM	#5
tjanex Banned Join Date: Sep 2009 Location: The Netherlands 8-D Posts: 653	Same here, Dutchies can not buy ximerin for a while (just during xim bonus ><'')...