Character Deletion

GreenAngel · 09-21-2012, 06:14 PM

Hello,

This problem occured very recently with me. I had an account with Alsius characters on it (Im a native Syrtian) so I wanted to delete the characters, of course this would take 15 days. Which is, in my opinion, far too long. I would like to hear your opinions about it.

I suggest:

- 3 Days duration to delete your character with an email notification

OR

- No duration (instant) but with confirmation by email.

_Kharbon_ · 09-21-2012, 06:23 PM

I don't think 15 days is such a long time.. you can actualy change your mind in two weeks..
I do understand however, that if you want to start in new realm, it can be a pain. Why shouldn't it be possible to start new char in another realm when the character deletion is on? Ofcourse the character can be reactivated only if the other realm one is in process of deletion...

Email confirmation is not a good option imho, as many people don't use their actual emails or just don't check them.

Tamui · 09-21-2012, 07:12 PM

I'm with OP idea, imo 15 days is too long
I'd like a feature that you can delete a character from RO website with your account ofc, with waiting time

kmdk · 09-21-2012, 08:00 PM

Incomplete poll,instant delete char it was fine too.
If ever i want to switch realms ,balance reasons or even personal ,will discorage me to leave a X realm because of 30 days waiting to switching .
This also will be not in advantage of NGD because i can buy scrolls boost for my new chars...wtv..personal choose ...

gluffs · 09-23-2012, 07:45 AM

I think the 15 day waiting time is fine, the period off time is a nice buffer if you
get your account stolen and keeps your character safe from deletion for a while.

But i admit that it can be frustrating for players when they are eager to play and
needs to delete a char for whatever reason.

Adding an extra feature with a security code to instantly delete character would
be nice, that way if you get your account stolen your char is safe and you can
choose to instantly delete your own chars whit the aid off a security code.

GreenAngel · 09-23-2012, 08:36 AM

^ This would be nice +1

Eyfura · 09-24-2012, 11:38 AM

This feature could be improved.
First you click delete, it says your character will be deleted in 15 days. If you wan't to make it deleted instantly, you click delete again. This time new input box appears, telling you the delete will be permanent and character will be lost if you continue, asking you to type into input box word "DELETE" to confirm the character permanent removal.
This is not something that you can do by accident, it forces you to read the text and then you should know what you are doing.

This really is needed in my opinion, I remember when I was newbie, if you deleted your character it was deleted instantly allowing you to choose realm again. I checked how syrtis looked like, deleted character, created alsius character, deleted and ended up joining to syrtis.

_Kharbon_ · 09-24-2012, 12:16 PM

The waiting period is ther not only to stop you from accidentaly deleting your own characters, but also to stop someone deleting your characters in case he hacks the account or you shared your password. You are likely to log in once in 14 days and realize "oh, someone wanted to delete my characters, I better change my password and never share it again".

This actualy happened to a friend of mine, and he would have lost lots of worthy gear if the time period wasn't there. This way, he just restored the characters and changed his password. This is, why I'm against any instant deletion of characters.

Maybe it would be sufficient to be able to shorten the deletion period to 7 days, if deletion is confirmed by email (you get email with code, insert it in the character selection screen [when a character deletion is in progress] and 7 days are taken off the remaining time)

JainFarstrider · 09-24-2012, 01:01 PM

Kharbon's right. It's a defense against account hacking. Perhaps if the concern is to check out which realm suits you better, an instantaneous change for <lvl 10s could be done. But once you're above that level, wait for the 15 days. No one really likes spies.

Eyfura · 09-24-2012, 04:06 PM

The lvl10 limit sounds good, I see this suggestion is growing by each post

Though, usually if your account gets hacked you contact NGD, or gamesamba depending on your account. I remember I had friend who used to ragequit a lot and deleted his characters every time, few months later sent email to NGD and asked them to recover his characters and NGD did that. What I am trying to say is that technically it can be possible, only problem is that how much NGD is willing help.
Not saying they should every time recover someones characters when someone ragequit, but on cases like account gets hacked they could do that. I mean usually if your account gets hacked, someone also steal your items and at this point I would contact support anyway with little hope getting them back.

Another idea regarding this what comes to my mind is secondary password. Some games uses those, some people think it is good and some hate it. I don't have opinion, but just leaving it here anyway

View Poll Results: Do you think 15 days duration to be able to delete your character is too long?
Yes it is, I like one of the ideas posted by the OP.	13	39.39%
Yes it is, other opinion.	4	12.12%
No it is fine as it is now.	16	48.48%
Voters: 33. You may not vote on this poll

09-21-2012, 06:14 PM	#1
GreenAngel Initiate Join Date: Feb 2012 Posts: 196	Character Deletion Hello, This problem occured very recently with me. I had an account with Alsius characters on it (Im a native Syrtian) so I wanted to delete the characters, of course this would take 15 days. Which is, in my opinion, far too long. I would like to hear your opinions about it. I suggest: - 3 Days duration to delete your character with an email notification OR - No duration (instant) but with confirmation by email.

09-21-2012, 06:23 PM	#2
_Kharbon_ Baron Join Date: Jun 2010 Location: Czech Republic Posts: 769	I don't think 15 days is such a long time.. you can actualy change your mind in two weeks.. I do understand however, that if you want to start in new realm, it can be a pain. Why shouldn't it be possible to start new char in another realm when the character deletion is on? Ofcourse the character can be reactivated only if the other realm one is in process of deletion... Email confirmation is not a good option imho, as many people don't use their actual emails or just don't check them. __________________ Kharbon Proud member of CZ/SK WM - WM - WM - 56 - 53 - 50

09-21-2012, 07:12 PM	#3
Tamui Baron Join Date: Feb 2012 Location: Nowhere Posts: 765	I'm with OP idea, imo 15 days is too long I'd like a feature that you can delete a character from RO website with your account ofc, with waiting time __________________ Suggestion Compilation! \|The Story of Regnum! \| L2MassResurrect Huntrare \| Amelia Woodheart To play or not to play...

09-21-2012, 08:00 PM	#4
kmdk Master Join Date: Jan 2009 Posts: 395	Incomplete poll,instant delete char it was fine too. If ever i want to switch realms ,balance reasons or even personal ,will discorage me to leave a X realm because of 30 days waiting to switching . This also will be not in advantage of NGD because i can buy scrolls boost for my new chars...wtv..personal choose ... __________________ Blue Angel lvl 60 lock,Red Devil lvl 52 conjurer, The-End lvl 60 barb,The End lvl 60 marks ,Sir Doran- Knight

09-23-2012, 07:45 AM	#5
gluffs Initiate Join Date: Mar 2007 Location: Sweden Posts: 163	I think the 15 day waiting time is fine, the period off time is a nice buffer if you get your account stolen and keeps your character safe from deletion for a while. But i admit that it can be frustrating for players when they are eager to play and needs to delete a char for whatever reason. Adding an extra feature with a security code to instantly delete character would be nice, that way if you get your account stolen your char is safe and you can choose to instantly delete your own chars whit the aid off a security code. __________________ Beardo-Knight / Fautor-Conju / Fury-Warlock Brutus-Barbar / Furon-Hunter / The Dude-Marks Alsius [Haven]

09-23-2012, 08:36 AM	#6
GreenAngel Initiate Join Date: Feb 2012 Posts: 196	^ This would be nice +1

09-24-2012, 11:38 AM	#7
Eyfura Banned Join Date: Dec 2009 Posts: 150	This feature could be improved. First you click delete, it says your character will be deleted in 15 days. If you wan't to make it deleted instantly, you click delete again. This time new input box appears, telling you the delete will be permanent and character will be lost if you continue, asking you to type into input box word "DELETE" to confirm the character permanent removal. This is not something that you can do by accident, it forces you to read the text and then you should know what you are doing. This really is needed in my opinion, I remember when I was newbie, if you deleted your character it was deleted instantly allowing you to choose realm again. I checked how syrtis looked like, deleted character, created alsius character, deleted and ended up joining to syrtis.

09-24-2012, 12:16 PM	#8
_Kharbon_ Baron Join Date: Jun 2010 Location: Czech Republic Posts: 769	The waiting period is ther not only to stop you from accidentaly deleting your own characters, but also to stop someone deleting your characters in case he hacks the account or you shared your password. You are likely to log in once in 14 days and realize "oh, someone wanted to delete my characters, I better change my password and never share it again". This actualy happened to a friend of mine, and he would have lost lots of worthy gear if the time period wasn't there. This way, he just restored the characters and changed his password. This is, why I'm against any instant deletion of characters. Maybe it would be sufficient to be able to shorten the deletion period to 7 days, if deletion is confirmed by email (you get email with code, insert it in the character selection screen [when a character deletion is in progress] and 7 days are taken off the remaining time) __________________ Kharbon Proud member of CZ/SK WM - WM - WM - 56 - 53 - 50

09-24-2012, 01:01 PM	#9
JainFarstrider Initiate Join Date: Oct 2007 Location: Where the internet is bad Posts: 119	Kharbon's right. It's a defense against account hacking. Perhaps if the concern is to check out which realm suits you better, an instantaneous change for <lvl 10s could be done. But once you're above that level, wait for the 15 days. No one really likes spies. __________________ "My friends call me Big Phil, but you can call me sir"

09-24-2012, 04:06 PM	#10
Eyfura Banned Join Date: Dec 2009 Posts: 150	The lvl10 limit sounds good, I see this suggestion is growing by each post Though, usually if your account gets hacked you contact NGD, or gamesamba depending on your account. I remember I had friend who used to ragequit a lot and deleted his characters every time, few months later sent email to NGD and asked them to recover his characters and NGD did that. What I am trying to say is that technically it can be possible, only problem is that how much NGD is willing help. Not saying they should every time recover someones characters when someone ragequit, but on cases like account gets hacked they could do that. I mean usually if your account gets hacked, someone also steal your items and at this point I would contact support anyway with little hope getting them back. Another idea regarding this what comes to my mind is secondary password. Some games uses those, some people think it is good and some hate it. I don't have opinion, but just leaving it here anyway