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General discussion Topics related to various aspects of Champions of Regnum |
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09-21-2012, 07:30 PM | #1 |
Banned
Join Date: Jul 2009
Posts: 116
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Invalid key
To whom it may concern,
NGD sent me an e-mail with a key code asking me to come back. I tried the code but it says INVALID. I read in this forum that there was some mistake with the keys and that NGD had already send new ones. As I didnt get another code I sent them a ticket telling NGD that I didnt receive it. This was their answer: "Hello, Please ignore the emails regarding accounts you do not own. If you should receive a key to redeem, another ticket would have been sent to your email. For more information, please read the following threat: http://www.regnumonline.com.ar/forum...ad.php?t=92324 In case you have further inquiries, please contact us again. Best Regards, Regnum Online Support Do not reply, go to this link: | No responder, ir a este enlace: http://www.regnumonlinegame.com/supp...ticketid=24817 =================== Ticket ID: CBU-838850 Department: Support | Soporte Priority: High Status: Closed" I suppose NGD made a bad mistake. I dont understand why they say that I dont own this account. This is my account. It always has. I havent play for about 2 years. So I get this e-mail telling me that I don't own it?? I just logged in to try the code again but is still INVALID. I have their e-mail addressed to me so thats a proof I would say. Where can I e-mail NGD back adding their own e-mail so that they see that it's my account? I can do whatever they ask me to proof it. It's not that I am desperate to get back. It's that I dont like being treated like a thief or something. Here a copy of their e-mail (with omision of my personal data and key number) It didnt copy the images. "We have something for you! Your realm needs you! Dear warmevil: Congratulations! You have received this key to redeem it in-game! .............. If you wish not to receive newsletters from us, please go to our unsubscription section and provide your email address not to receive our News and Promotions." |
09-21-2012, 07:47 PM | #2 |
Initiate
Join Date: Feb 2012
Posts: 196
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Doesn't really is like proof that you can type what the email says though. If my friend tells me what is in the email I can easily type it here... Just send a mail to NGD's support, they'll be able to help you.
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09-21-2012, 08:05 PM | #3 |
Banned
Join Date: Aug 2011
Posts: 4,089
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Hello,
In case you're 100% sure you deserve a code because you meet the requirements to get one, please open up a ticket on www.regnumonlinegame.com/support Best, |
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