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Technical Support Questions about game technical support to the users of the community

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Old 04-05-2013, 12:00 AM   #1
Adamfri
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Exclamation I just made new char, acc disabled.

I just sign up like 20 min ago, created at char, and click enter or whatnot, gets dc and new time I try my account is disabled.
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Old 04-05-2013, 01:17 AM   #2
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Originally Posted by Adamfri View Post
I just sign up like 20 min ago, created at char, and click enter or whatnot, gets dc and new time I try my account is disabled.
How long has this been happening? If you just got DCed and keep trying to log in with that message, it may be because your character is still in game, so wait 5min then try again. If that isn't it, I am not sure what it is.
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Old 04-05-2013, 01:17 AM   #3
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This is a common error, I've seen it reported on the steam forums a lot. It's apparently a false positive (thinks you're doing something wrong when you're not). Hopefully a mod/dev will catch your post, but it would still be a good idea to head over to support and make a ticket: http://www.championsofregnum.com/support/. Good luck.
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Old 04-05-2013, 01:39 AM   #4
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i just got banned too.
sending ticket now... where do i know specifications of the reason i got banned??????
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Old 04-05-2013, 08:12 AM   #5
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Quote:
Originally Posted by Nekoko View Post
This is a common error, I've seen it reported on the steam forums a lot. It's apparently a false positive (thinks you're doing something wrong when you're not). Hopefully a mod/dev will catch your post, but it would still be a good idea to head over to support and make a ticket: http://www.championsofregnum.com/support/. Good luck.
Thanks I have submit a ticket now.
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Old 04-05-2013, 02:12 PM   #6
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Quote:
Originally Posted by Adamfri View Post
I just sign up like 20 min ago, created at char, and click enter or whatnot, gets dc and new time I try my account is disabled.
Hi,

I've just lifted the ban on your account.

All those users who are experiencing this issue please submit a ticket at www.championsofregnum.com/support

Best,
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Old 04-05-2013, 02:16 PM   #7
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Originally Posted by Frosk View Post
Hi,

I've just lifted the ban on your account.

All those users who are experiencing this issue please submit a ticket at www.championsofregnum.com/support

Best,
again Mysterious happenings in COR? it's overkill for 2 weeks
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Old 04-05-2013, 02:24 PM   #8
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Originally Posted by VeterKh View Post
again Mysterious happenings in COR? it's overkill for 2 weeks
Nope, just an issue regarding Steam and a server-side false positive.

I still can't understand why such an announcement was named "Mysterious happenings" if it was supposed to communicate something and, probably, calm users down.

Getting back on topic, keep in mind that in case you encounter such an issue, please open up a ticket at www.championsofregnum.com/support and we'll help you out.

As for the thread itself, I'll close it since no more details are needed.

Best regards.
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