For people missing gear

[surak]

Missing gear is being restored during this day.

[surak]

Originally Posted by TheMessenger

Since NGD is too stupid to address it's customers

Some shit is really not necessary. Oh well.

[Phlue4]

Originally Posted by surak

Some shit is really not necessary. Oh well.

But it seems so, due to the fact that there is no announcement.

[surak]

Originally Posted by Phlue4

But it seems so, due to the fact that there is no announcement.

Wrong... Insults never help, specially when dealing with a wasted developer who's fixing the fuckup on a free day.

But what do I know. I'm just a geek, with no knowledge about human relations (?)

[Phlue4]

Originally Posted by surak

Wrong... Insults never help, specially when dealing with a wasted developer who's fixing the fuckup on a free day.

But what do I know. I'm just a geek, with no knowledge about human relations (?)

you poor
edit: kk I silence ;D bye.
edit²: merry christmas :>

[dip1stick]

Surak, there are guys here who know you burst your ass to fix stuff, and there will always be trolls whining about sommit, we love ya dude

[makarios68]

Originally Posted by TheMessenger

Since NGD is too stupid to address it's customers I will

Bad karma for you!
Enjoy your FREE game, and stop the whining!!

[Indoril]

Lack of communication with users and indifference to feedback is the main reason why users become bitter or even hateful towards the developers.

Deleting those items without contacting their owners first was by no means the first time this happened, it wasn't even an exception to your usual mode of operation.

Examples:
Warmasters Expansion: Many issues foreseen by users, for example negative effect of offensive wm banner on combat depth, magnanite weapons (the acquisition of which consumed so much effort) losing most of their value over night.
Reaction: None, except for some very slight changes on spell effects. Tons of old users leave.

Patches: Users are hardly ever informed about about exact date or duration of server downtimes.

GUI: Users by-and-large praise new design/the effort which went into creating it. Some of the new features are widely perceived as unnecessary/deterioration of current ones though. Massive framerate drops, even on high-end systems; new bugs like fall dmg.
Reaction: Feedback largely ignored. The patch is installed on schedule, with unchanged problems; features partially incomplete (no scrolling in log, map zoomed in upon opening, selection cursor dislocated,[..]).

Hunter nerf: Most hunters aren't interested in partaking in RvR anyways, right? Or if they do, they can just switch to alts for that purpose (nobody will mind beginning from 0 again after grinding to 60 and becoming WM on now-nerfed main. For sure.).

Realm imbalance: Been to Horus lately? Maybe spend some time watching how things are working out in game, every now and then; instead of just relying on statistics.

Please don't always assume that your concepts will turn out fine in the end, no matter what the users may think about them. Don't introduce innovations as long as they are bugged or badly regarded by many users. Take feedback seriously instead of just blindly pushing through with everything.

[bois]

It unfortunate really. NGD seemed to push too hard on too razor edge a deadline to get this one out. I suspect they wanted to give it as a gift to users but maybe they forced it a bit.

A lot of players judged NGD rather harshly for the gaffes which is too bad really. However, it is clear that frustration is boiling over and forgiveness and goodwill is running very short on the part of long time players towards NGD. I think they can be justified in some of their frustrations as some of the issues are quite longstanding and remain festering and unaddressed. This situation is just another example of the disconnect that is a recurring decimal between NGD and its community. NGD's company culture and the community on this part of the forum have never found synergy. It remains a somewhat disjointed communication pathway.

I think the whole NGD team meant well but this one could have probably stayed in beta until next year, polished then sent out to production servers. It is not like they did not deliver a lot of stuff for the year already.

My only judgement on NGD that continually disappoints me is that they do tend to push updates out a little too early , making very good work look force ripened and premature. You deploy one hundred things right and 4 things wrong, guess what everyone will remember forever? That is why polish is so critical.

Anyway, hopefully the team will learn from it and not try force green updates out in the coming year. Pushing already tired developers to deploy green code under pressure deadline so close to a long holiday may not do the game any favours. The game desperately needs an update that players can say "aah yes this is polished and they took community on board."
That is the best customer relation possible.

Any way Merry Christmas to NGD and hopefully a restful holiday season so minds and bodies can come back with fresh resolve.

Regards
Artec

[Seher]

Originally Posted by TheMessenger

Since NGD is too stupid to address it's customers

Yeah, bitching 2 days before Christmas is just the right way to go about it. /facepalm.

Ps: Surak, please allow modifying scripts.ngz :P I'd love to manually "fix" the GUI for me.
Why does it disconnect me all the time when scripts.ngz is modified, aww. You used to be able to do so much nice stuff. Okay, picture is down and I don't have one of my own creations, but it was nice.

Oh and have a nice Christmas, of course!