Important: Xmas problems!

[trulyem]

I feel sorry for NGD but after getting harassed by an admin last night. I dont. Karma bites.

[Zas_]

Originally Posted by chilko

Dear Community,

As you may know these have been some troubled days at NGD Studios
Besides any issues arising from the GUI update, we unwillingly introduced some issues within the ximerin code that allowed people to exploit the system and buy a lot of premium items without spending their ximerin.

This forced us to take drastic measures as introducing around 50 thousand USD worth of free premium items in the game could really unbalance the economy, breaking our business model in the process.

A damn serious issue
Since i don't play atm, i wasn't aware of it.
Very bad news.

Originally Posted by chilko

To make things worse, it’s the holiday season and most of our staff is out on vacations.

Don't do major updates just before holidays. I was worried about that, hence this post.
Now let's hope you can sort it out.

Originally Posted by chilko

We are aware of all of the issues that the community is bringing up... so please bare with us until while we work them out.

• Firstly, we want to make the game playable, so we are removing the falling damage until we find the issue causing damage when walking.
• Most of the issues you guys have with the UI (resizable combat log, map zoom, HP bars, etc.) will be fixed shortly, please be patient.
• If you are a premium customer we are very sorry for the inconvenience these past few days. Most of the illegally obtained items have been deleted and the ximerin restored.

Thanks.

Originally Posted by chilko

To those who took advantage of the situation I’d like to tell you that you put not only Regnum’s but our company’s future in jeopardy. We can’t penalize you because this was our mistake and we have to own up to it, and because some of you have been great customers in the past.

To these users I say, you have forfeited any rights to complain about the current situation. As we have owned up to our mistake, reflect and do the same about your abuse.

Let's hope this will soon behind us, as a bad souvenir.

Originally Posted by chilko

BR,

- Chilko

PS: On a personal note and to make this the worst week of my life, my apartment was broken into on Christmas eve.

The only true rule: Murphy's law.
At least, you can do a realistic wish for 2012: "never like 2011's Christmas again!"

I wish all issues you are facing at the moment will be old stories soon.
Keep us informed.

[VeterKh]

Originally Posted by TheMessenger

Funny cause I see him on his Alsius/Raven char all the time

why so funny? he said bye on Horus server

[NotScias]

Originally Posted by VeterKh

why so funny? he said bye on Horus server

Originally Posted by Cnekmp_

Yes, I'm leaving RO...
[...]
Maybe some day I will be back to this game, but who knows...

You said ?

[VeterKh]

Originally Posted by Shining-Scias

You said ?

what the server? horus... not GS forum?
rrrrrrr ....and stop
no matter who left, who still in game - this is really impotant !!!!!

[NotScias]

Originally Posted by VeterKh

what the server? horus... not GS forum?
rrrrrrr ....and stop
no matter who left, who still in game - this is really impotant !!!!!

RO stands for Regnum Online (and Realms Online) as far as I know :P.

Anyways on topic, I'd like to say thanks to NGD for their awesome work. This new UI and update is great in general and for everyone, but like it has been said, you pushed it too fast without making deep tests and resolving the most obvious bugs.

We don't mind waiting a few more weeks or months to get a stable and working update rather than getting immediately a half-backed update. Take care of the biggest number of bugs you can, take time to test deeply every update and so on. Your problem isn't the quality of your work, but the fact that you are sometimes very unprofessional by first not announcing important updates in advance and by releasing non-completely finished and tested updates.

Anyways you can only learn from your mistakes and I hope the next times and releases will be better and successful. Don't get down because of this, you are doing a very nice job, you just need to chill and not rush.

About the broken into appartement it really sucks. I hope everything will soon get better for you Chilko. Shit happens . Hang on!

[Huntrare]

I'm sorry about your apartment, especially on Christmas Eve, I hope nobody was harmed.


A tip from me is: See threads posts by players that reported many times the same bug and those who suggestted some good ideas. But before implementing these ideas, check the current status of the game. When you have completed the major issues(not minor, major). Post the new update you have in mind to make on the forum and get the feedback from players. Don't rush the update.

[Archonaut]

Originally Posted by Eyfura

All I can just say that was very stupid behavior from him. If you dont like the game anymore, that doesn't mean other players don't like it either. Don't ruin the fun from other players. Instead of doing stupid stuff like that, report issues to NGD, please! I personally love this game because it's the best mmorpg with linux client around and I guess im not the only one.

Yes totally agreed, I also heard from an Ignian friend of mine he had seen he complete the Achievement: Vegas Baby (Open 100 lucky boxes) after the 'epic' treefight at imp. This also sounds very suspicious to me..


Again, I feel really really sorry for the whole NGD staff and especially with Chilko.. I mean, what sick bastard would try to break in to an appartment on christmas eve? Unleash your rage on the people who have duped Xim. That's just my advice, I just can't sit back while knowing some sick f***'s are ruining the game for all the other players who have actually payed a lot and still enjoy the game.

[VeterKh]

Originally Posted by Archonaut

Yes totally agreed, I also heard from an Ignian friend of mine he had seen he complete the Achievement: Vegas Baby (Open 100 lucky boxes) after the 'epic' treefight at imp. This also sounds very suspicious to me..

damn he spend around 1 mil ximerin ... maybe more
Interestingly, who got from Cnekmp aka bad samba (or from another chars) premium items ( i dont count masks and XP boost)???????
Who ????

Edited: rofl Santa of course

[bois]

Truly unfortunate. However, I do agree with Kitsunie and Scias. The Universe sends out subliminal messages and when we do not listen those messages get bigger. This is just another message. The message is:
Don't rush updates.
NGD has recently changed its model to a system of release and fix on the fly. I was truly fearful of this approach as it brings so much risk.
Such fears have been realized with this update. It is terrible moment and I do sympathize but the company has been flirting with trouble.
I often wonder if these rushed things are due to invisible hands making unreasonable demands on the staff at NGD.

In any case, I am one who stupidly thought (in the early stages) that this was legit as well and kept asking the player in question , and others, if they got money for Christmas. Of course nobody answered me. I had no clue of any exploits. So I clicked the trees. At Imperia I found that it was becoming ridiculous and started counting them and calculating the Xim costs. At that point I knew it was an exploit. At that point I simply left.

Of course I was a bit drunk through all this but when is stupidity not magnified by alcohol . I got masks and 50% XP boosters. ON principle I will NOT be using any of these and if I can't delete them I will send a ticket in the New Year to have them removed. Other honest players realizing the error should do the same.
If NGD makes a patch allowing me to drop these items, even better. I can save them the trouble of another ticket.

On the last note . I am very sorry to hear about the break in at your apartment. Hopefully nobody was hurt and hopefully nothing of real value was stolen. Remember, life is the most precious gift, and you still have that and the lives of your family. Once you are all alive all things remain possible. Look at your family members, hug them, tell them you love them and happy they are there. The best gift of all.

Regards
Artec