GameSamba accounts issues.

[Wield_II]

>hacker logs in your account
>ngd tracks 2 IP's (1 from the hacker)
>your account is shared



EDIT: Goodluck Rick, NGD pulled this joke on me too and I didnt receive any support what so ever.

[Kitsuni]

The funny part is there are legitimate sharing situations such as with a brother (families often share PCs) or a wife (you owe your significant other everything by law), yet NGD considers these to be "shared account" situations too even though there's 1% chance in such situations of the person ever causing harm.

I've seen people banned for having too many IPs access their account, when they travel the world regularly.

Just too much rules in this game now, without them being clearly written down, and always enforced haphazardly.
(And usually too extermely, for example wiping out years of work "just because".)

I really hope you get your stuff back.

[Krungle]

Guys restore RicksaR. However they got into the account is and will remain unknown but a one-time restore for him isn't going to hurt anyone. *If* he shared info with anyone, I am beyond sure he has learned not to now. That his account (and all the rest that were hacked) was targeted at the same time as the other accounts does leave a good bit of reasonable doubt to his being guilty of sharing info. If it happened at any other time, I would not be siding with RicksaR.

BTW we do need the GM crew back to work. There has been someone who keeps creating accounts and/or toons to try to get log-in info from unwary players and it would be much easier to shut him/her/them down if a GM was on. Also normal bugs that are not a problem with GM help are unresolvable now, like the Water Pendy going for a swim earlier today.

There are also some people who are using the lack of GMs to grief entire realms in Realm/zone chat by spanning spamming.

But back to the topic: How has the GS restoring been going guys? You getting satisfaction yet?

[heev1x]

what ngd needs right now is a decent customer support that actually works, i mean whoever they got working for them in that area has one job, is it hard to read and answer the tickets? there aren't only spanish tickets needing to be answered, and it wasn't spanish accounts that got mass hacked... ngd needs a better english customer support serviçe

whenever i send a ticket it takes at least a month to get an answer it's pathetic

[Nekoko]

Good luck RicksaR, hope you get your stuff back (please don't shoot me with it).

[Ricksa]

Originally Posted by chilko

there is no difference between NGD and GameSamba accounts.
we just didn't have tools to restore items before, now we do.

we still need help tracking how did this happen so please continue posting

Any news on the subject?, and by subject I mean NGD realizing NGD accounts have also been compromised and not just gamesamba ones.

I have elaborated as you asked.

My 2nd ticket posted on the 4th of april has not recieved any response so far and we are 2 weeks into the hacking events.

Any update is appreciated.

[Lebeau]

This was posted last week:

Originally Posted by Frosk

...We understand those of you affected by this issue are waiting for a solution. We now have a plan to restore missing items related to this issue, and expect to begin the process early next week for those accounts affected.

If you feel your account was affected please submit a detailed support ticket to gamesamba.com/support. Your account will be properly investigated using our internal game tools to determine if your account has been compromised. Once verified, we will begin the process to restore your items.

Thanks for your patience over this past weekend as well as this upcoming weekend.
We’ll be in touch soon.

It's now friday, the last business day (late, not early) of that week-for-repairs specified above. Uh, we STILL waitin' btw....

Originally Posted by RicksaR

Any news on the subject? ...Any update is appreciated.

[Vadhir]

I could have writtten this in english, but since NGD unterstand spanish, I did it in spanish, plus, there is no topic like this in the spanish section.

Ya casi los restauran? Si a ese chavón no le quieren regresar sus items, me doy como caso perdido? En la computadora en la que juego juegan otros 3 hermanos, por lo que encontrarán más cuentas conectadas a un sólo IP... afecta eso. A veces jugamos en casas de familiares, así que habrá otras IP en nuestras cuentas, afecta eso?

[Jardik123]

I just wanna bump this a bit, because some people say they didn't get their items back yet while they were promised to get them last week. One well known trader and very active player even said he will quit the game if he won't get them by friday. I don't want that to happen. Haven is pretty empty most of the day (and going to steam didn't really help much) yet we shall lose another players. Maybe the affected players should at least get e-mail or something that you are working on it HARD, to be little bit more patient ... please, we don't need more players (and friends!) to quit the game.

[VandaMan]

Originally Posted by Jardik123

One well known trader and very active player even said he will quit the game if he won't get them by friday. I don't want that to happen. Haven is pretty empty most of the day (and going to steam didn't really help much) yet we shall lose another players. Maybe the affected players should at least get e-mail or something that you are working on it HARD, to be little bit more patient ... please, we don't need more players (and friends!) to quit the game.

Well on the bright side, if they're gonna quit there's no need to bother restoring their shit. Seems like this problem has solved itself!