GameSamba accounts issues.

[Lebeau]

You need to READ what NGD & I have actually said. I have NO further need to explain. It's ALL there in black & white. I NEVER said it's impossible. I SAID it is a related, but SEPARATE issue. Irrevocably tying these 2 issues entirely together is a numbnuts, fuck-all, dipshit methodology.

FIX the accounts 1st, THEN worry about investigating the ORIGINAL stuff later. PERIOD. They NEVER said they intended to rollback the ENTIRE server as u wrongfully ASSume. They DID say they intended to create a NEW rollback tool that allows them to rollback just a single account/toon. After they do so, they will fix our accounts. This INCLUDES spawning onto said accounts ALL things gained SINCE the hack as well. NOTHING would be lost. THIS is the official story.

Creating this tool IS taking longer than they originally had forecast, but since they have NOT put out ANY additional statements since then to contradict what they said b4, it is speculative ASSumption of the WORST kind to infer they quit THAT approach & NOW, intend instead to make all those cheated wait for months-&-months on end while they investigate this, audit here, reseach that, debit there like a bunch of mindless neurotic bean-counters.

I repeat, for the 4th time, "Hopefully, NGD truly has the good sense NOT to think at all like that."....

[HelpMeHelpYou]

Originally Posted by Lebeau

You need to READ what NGD & I have actually said. I have NO further need to explain. It's ALL there in black & white. I NEVER said it's impossible. I SAID it is a related, but SEPARATE issue. Irrevokably tying these 2 issues entirely together is a numbnuts, fuck-all, dipshit methodology.

FIX the accounts 1st, THEN worry about investigating the ORIGINAL stuff later. PERIOD. They NEVER said they intended to rollback the ENTIRE server as u wrongfully ASSume. They DID say they intended to create a NEW rollback tool that allows them to rollback just a single account/toon. After they do so, they will fix our accounts. This INCLUDES spawning onto said accounts ALL things gained SINCE the hack as well. NOTHING would be lost. THIS is the official story.

Creating this tool IS taking longer than they originally had forecast, but since they have NOT put out ANY additional statements since then to contradict what they said b4, it is speculative ASSumption of the WORST kind to infer they quit THAT approach & NOW, intend instead to make all those cheated wait for months-&-months on end while they investigate this, audit here, reseach that, debit there like a bunch of mindless neurotic bean-counters.

I repeat, for the 4th time, "Hopefully, NGD truly has the good sense NOT to think at all like that."....

i thINK youR shIFt bUTton iS bROken YOu seEM to noT kNOw WhAT itS meANT foR.

[_Kharbon_]

Originally Posted by Lebeau

You need to READ what NGD & I have actually said.

You are just contradicting yourself there, you still didn't explain anything. Here is the post, where you state, that the two "steps of restoration" are simultaneously impossible:

Originally Posted by Lebeau

1) & 2) above are MUTUALLY EXCLUSIVE & need NOT be combined into just one VERY long & drawn-out single (& single-minded) process

Let me remind you about some posts on Gamesamba forums, who cooperate with NGD on the issue. I noticed, you are participating in the discussions there as well.:

(...) we are working with NGD to get all of this resolved properly. Not just throwing items back in accounts without resolving anything. There are things that happen that we do not openly communicate to the public since it is not something that needs to be announced. When you hate on NGD about things that they are working with us to fix (...)

(...)We are working on resolving the issues and tracing items, accounts, gold, trades, there is a lot to do. We don't expect you to understand what we need to resolve because you can't see what we can see. (...)

We are going through all characters in all accounts affected.

You should not lose anything you do to your account right now

All of this supports my claims made here.

[Lebeau]

Originally Posted by _Kharbon_

You are just contradicting yourself there, you still didn't explain anything. Here is the post, where you state, that the two "steps of restoration" are simultaneously impossible:

There is no inconsistency or contradiction whatsoever & I've more than adequately expressed myself & explained everything. English isn't your native language is it? You are still densely making ASSumptions that ... just ... aren't ... there. While my suggestions are indeed personal preference, they are also just good business practice based on critical thinking & a common sense approach to customer service.

I never ever said the 2 things would be impossible to resolve together as one big single issue. I did say however that the 2 shouldn't be done together, that such was impractical, & that the 2 should be treated as if they are completely separate problems, each with it's own separate solution. That's simply because those hacked/cheated shouldn't have to wait any longer than necessary to play again. After the hack, present & ongoing security was/is primary, restoration of the hacked/cheated players' accounts was/is secondary, & the investigation of lost stuff (who has it all now & summary confiscations/whatever) was/is of tertiary importance & concern.

Any plan-of-'action' that keeps the hacked/cheated all waiting for far .... far .... far .... longer than what is absolutely required is as I said before, certifiably & needlessly "one VERY long & drawn-out single (& single-minded) process", "neurotic", "COMPLETE TOTAL BULLSH*T!", "a numbnuts, fuck-all, dipshit methodology" & "so anal-retentive & time-consuming & TOTALLY negligent/insensitive to the hacked/cheated customers, it borders on complete mindless insanity". I firmly stand by these assertions & think exactly the same now as I did then.

Concerning the GameSamba forum quotes, maybe, just maybe u r 'right' & the 'solution' u seem to have been insisting on (from your 1st post in this thread) as if it's the only possible way, has perhaps become what the official (yet unannounced) fixplan actually is now: to tie the 2 together as if they are but a single issue & eventually resolve both together .... someday .... maybe. I just don't know, but I repeat for the 5th & final time, "Hopefully, NGD truly has the good sense NOT to think at all like that.".

As u seemingly aren't able to grasp most of the finer points of nuance & distinction in the totality of what I'm really saying & also due to the very real possibility u r just feigning ignorance & goading me at this point, this will be my final answer to your 'questions' on this matter, Kharbon. Consider yourself fully answered with a full & fully logical explanation. Cheers....

P.S.: Oh, btw, did I do better this time with the shift key, HelpMeHelpYou? I do routinely & habitually capitalize for emphasis. Forgive the capitalization included in this post as well p & ty, but ALL (heh) of it is part of established "quotes", so I SHOULD (shoot me now) be held blameless for it this time, right? ;}

[_Kharbon_]

Originally Posted by Lebeau

...

No, my native language is not english, no need to pick on that. Your English is far from perfect as well. After rereading what you said regarding the mutually exclusive events, I think I might understand what you attempted to say. You meant that you would like the events to occur one after the other (although that's what NGD is doing- they are first tracking down all the items, then proceeding to restore them, not the other way around as you suggest). The other way around it might be effective only if taken into effect right after the hacking. I don't see any advantage from the perspective of NGD or community right now. My reasons were stated before. Furthermore, NGD decided to solve it in a different manner, and that's my point. Although it might not be the fastest solution, it is better than any other one at this point in time. I would also like to assume, that it's the solution that NGD seemed to be the best.

I grasped all your "answers" and gave an according explanation why they are not entirely plausible. I also explained what steps NGD is most likely taking and why. Your "logical explanations" were not very clearly stated, and not quite logical, but I agree that we derailed this thread enough, and it's time to end this argument.

I Do believe, that NGD will solve everything in the best intention, and I hope it will be soon.

[magic_gandalf_007]

Reading a bit in this thread does disappoint me.
Two reasons for me to be disappointend:
- players attacking each other. Why ? NGD/GameSamba should fix this, who cares about who is right or wrong on what the approach should be.
- seems it is still not fixed 100%.

Problems are known for a month now and NGD/GameSamba did not fix it yet. Life is all about 'priorities' so to me it seems that NGD/GameSamba do not really care (otherwise priorities would have been different). A shame to my opinion.
Could have been really simple. Calculate costs/time to investigate an account. Cost for an account to high: give an account (a customer) the benefit of the doubt, treat them as a customer. Further, longtime (more then 1 week), investigation needed for investigation then give the customer the benefit of the doubt and make correction if the longtime investigation tells you the 'benefit of the doubt was not correct'.
The current attitude of NGD/GameSamba is, to my opinion, an attitude of 'I do not care about it'. It's a game players pay money for so responsibility by NGD/GameSamba should be in place.
For the record: perhaps i was lucky but my account was and is ok.

[Krungle]

News: Hater Slayer got his stuff back today. Watch out! He has taken names and now is going to take numbers.

The rest of you, please post when you get restored.

[_Kharbon_]

This was posted by Lilliyan on the official Gamesamba forum today:

Accounts have been restored that were affected by this case. I will be sending a ticket to everyone that submitted a ticket with us. Thank you all for being so patience and understanding.

So it seems, the problem is solved?

[Ricksa]

I got nothing back. I´m guessing NGD only put in the effort of getting GS accounts items back but not NGD ones.

[_Kharbon_]

Originally Posted by RicksaR

I got nothing back. I´m guessing NGD only put in the effort of getting GS accounts items back but not NGD ones.

Yep, I heard a player saying the same - he didn't get his gear back on a NGD account.
As you say, it might be that GS accounts got sorted first..
I apologise for spreading false hope :/