Validation codes

[OppyV]

Dear NGD,

I get the point of the validation codes.
But the problem is, of some of the accounts i do not have access anymore to the mail address.

If i create a ticket in the servicedesk you ask me to sent me a copy of my passport.. No idea why.

Even if i can proof that the accounts really are mine you still do not want to change the mailaddresses.

At this point, it looks that you are going to lose 2 players who played for about 5 years, spent a lot of money and time in the game.

I am really sad to see that you or the ticket support manager are not willing to help with something that easy.

[Bunneh]

I am waiting for the reply on my ticket, my accounts were linked by NGD years ago, yet i receive no promotional emails or, the email for the code i need to access my account. Seems even having them linked to one email doesnt help, you only get info from one account and one account only.

[Frosk]

Originally Posted by OppyV

Dear NGD,

I get the point of the validation codes.
But the problem is, of some of the accounts i do not have access anymore to the mail address.

If i create a ticket in the servicedesk you ask me to sent me a copy of my passport.. No idea why.

Even if i can proof that the accounts really are mine you still do not want to change the mailaddresses.

At this point, it looks that you are going to lose 2 players who played for about 5 years, spent a lot of money and time in the game.

I am really sad to see that you or the ticket support manager are not willing to help with something that easy.

Hello!

Basically, the attached ID request is to prove that the accounts are really yours.

Once this info is delivered, Support will remind you the e-mail used for those accounts proven to be yours.

The Support representatives are always willing to help out users, as that's what they do, but they can only do so if the user allows himself to be helped.

Since these issues have to be exclusively dealed at the Support system, I'll proceed on closing this thread.

Best,