Go Back   Champions of Regnum > English > Technical Support

Technical Support Questions about game technical support to the users of the community

Reply
 
Thread Tools Display Modes
Old 06-06-2008, 12:31 PM   #1
Delta_x_6
Pledge
 
Delta_x_6's Avatar
 
Join Date: Jun 2008
Location: Quebec
Posts: 6
Delta_x_6 is on a distinguished road
Question Can't play, its say Loading but...

I can't play, its say Loading but its doing nothing...
Does its uptade? or its a bug?...

( its the screen when you open the game its say Laoding and at bottom you can see accept (cant click on accept) or cancel )

Please, tell me why its doing that =S
Delta_x_6 no ha iniciado sesión   Reply With Quote
Old 06-06-2008, 02:34 PM   #2
gamemod
NGD·Studios
 
gamemod's Avatar
 
Join Date: May 2008
Location: NGD Studios
Posts: 508
gamemod will become famous soon enough
Default

Hi Delta_x_6,

Do you have any active Antivirus, Firewall or AntiSpyware software? If this is correct, please specify them and I'll help you configure them.

Regards.
__________________
gamemod - ngd Studios
gamemod no ha iniciado sesión   Reply With Quote
Old 06-06-2008, 02:36 PM   #3
Delta_x_6
Pledge
 
Delta_x_6's Avatar
 
Join Date: Jun 2008
Location: Quebec
Posts: 6
Delta_x_6 is on a distinguished road
Default

I dont have any antivirus or spyware , and I shut my firewall off... =s
Delta_x_6 no ha iniciado sesión   Reply With Quote
Old 06-06-2008, 03:12 PM   #4
gamemod
NGD·Studios
 
gamemod's Avatar
 
Join Date: May 2008
Location: NGD Studios
Posts: 508
gamemod will become famous soon enough
Default

Could you give me a list of your processes?

You can do it using Process Explorer:

http://download.sysinternals.com/Fil...ssExplorer.zip

Inside that application, go to "Save as..." and send me the text file you obtain.

Regards.
__________________
gamemod - ngd Studios
gamemod no ha iniciado sesión   Reply With Quote
Old 06-06-2008, 03:34 PM   #5
Delta_x_6
Pledge
 
Delta_x_6's Avatar
 
Join Date: Jun 2008
Location: Quebec
Posts: 6
Delta_x_6 is on a distinguished road
Default

it is safe to send that here? and it is the text ( Procexp.txt )?
Delta_x_6 no ha iniciado sesión   Reply With Quote
Old 06-06-2008, 03:50 PM   #6
gamemod
NGD·Studios
 
gamemod's Avatar
 
Join Date: May 2008
Location: NGD Studios
Posts: 508
gamemod will become famous soon enough
Default

Quote:
Originally Posted by Delta_x_6
it is safe to send that here? and it is the text ( Procexp.txt )?
Yes, it's safe as there isn't any kind of private information there (only running processes).

You can attach it to a post here by "Managing Attachments", below the message editor.

Regards.
__________________
gamemod - ngd Studios
gamemod no ha iniciado sesión   Reply With Quote
Old 06-06-2008, 03:57 PM   #7
gamemod
NGD·Studios
 
gamemod's Avatar
 
Join Date: May 2008
Location: NGD Studios
Posts: 508
gamemod will become famous soon enough
Default

You have Windows Family Safety Client active, maybe that is blocking you internet access to Regnum Online. Please check that and tell me what you find out.

Regards.
__________________
gamemod - ngd Studios
gamemod no ha iniciado sesión   Reply With Quote
Old 06-06-2008, 03:59 PM   #8
Delta_x_6
Pledge
 
Delta_x_6's Avatar
 
Join Date: Jun 2008
Location: Quebec
Posts: 6
Delta_x_6 is on a distinguished road
Default

Where i can go check that =s?
Delta_x_6 no ha iniciado sesión   Reply With Quote
Old 06-06-2008, 04:01 PM   #9
gamemod
NGD·Studios
 
gamemod's Avatar
 
Join Date: May 2008
Location: NGD Studios
Posts: 508
gamemod will become famous soon enough
Default

In the Control Panel go to User Accounts and Family Safety

__________________
gamemod - ngd Studios
gamemod no ha iniciado sesión   Reply With Quote
Old 06-06-2008, 04:10 PM   #10
Delta_x_6
Pledge
 
Delta_x_6's Avatar
 
Join Date: Jun 2008
Location: Quebec
Posts: 6
Delta_x_6 is on a distinguished road
Default

Mine isnt the same...
Can't sand it...too big i guess =/
( mine in french ...dunno if that help )

Last edited by Delta_x_6; 06-06-2008 at 04:37 PM.
Delta_x_6 no ha iniciado sesión   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 02:56 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
NGD Studios 2002-2024 © All rights reserved