The New Update - NOT DOWNLOADING ISSUES

[chilko]

you guys are so funny


We are a small team so we cannot fix everything.
If we tried to fix everything you will see much less features every month.

we try to separate showstopping bugs from less important ones.

I am not saying that the bugs that have slipped out are not important.

Crashes happen with hundreds of people in real world scenarios other bugs are also difficult to reproduce here in our office.

sometimes we need to release to meet commercial deadlines.

[Radian]

I had a nice lvl 45 Hyena when I logged in after the patch. He disappeared while afk, and I couldn't res him. While exploring the new changes in the Alsius init area, I got the pet out of range message and suddenly a troll slave appeared. I killed him, cast res, and the Troll reappeared again. I have Tame Beasts(5). Tame Monsters is only lvl 1

[Lostican]

We are funny?

I'm sorry, I was not joking. I don't have a smile on my face.

You took the time to respond to this thread, but you didn't answer my question about the camo and stuff????

[Comp]

Originally Posted by Inkster

this been the case i blame compost for not getting it fixed before it went live

On test server, no crash issues...pet commands worked like they should have, only one who was on with me testing was Mira....I did what I could.

[_dracus_]

Originally Posted by chilko

we try to separate showstopping bugs from less important ones.

I am not saying that the bugs that have slipped out are not important.

Obviously you guys don't care about clients. No question why you don't make that much money. Bringing amun down for not using the tests and bringing such a fucked up update to live ...

I may recall you, you choose a premium model, but premium can only be tested on Amun.

This is really too much for me to even try to understand how you can work like that.

Regards,
I'm really not happy that "pets not working" is not a non showstopping bug, to me for my hunter it is.

[-Edge-]

Originally Posted by chilko

If we tried to fix everything you will see much less features every month.

Sorry but what is your goal then? I think people want a working game, not something slightly closer to a working game each update. Fixing bugs gets more people into the game, moreover if its a problem with money I think its time to look into other forms of payment finally. (I can assure you NGD would receive twice as many earnings) I would like to get my hands on some Ximerin that this game is almost impossible to play without.

These bugfests come because like (NGD "apparently" said) with the animation update, the Live and Test servers are totally different, they cannot even try to simulate the results on the Test servers and how it will effect Live servers. The Live Servers are on always and packed with players and constantly changing environments. The Test server just gets the update working,

Really I don't blame NGD anymore, I could care less whatever they screw up next, ive just gotten used to this after every update. Just wait a day and they will fix it one way or another like they always do, end of story. And if its to extreme to some people that shit their pants constantly, just find another game.

Resource downloading is something that NGD needs to work on, this happens because after an update you have thousands of people downloading the new version, and NGD can't handle so many people downloading these resources all at once I guess. These will only get worse for the time being as more players come to the game, so get used to it.

The only thing I have to say to NGD is that this game is out of beta apparently (especially with all the content updates now, yet we still have massive bugs and quest holes, mandatory things NGD has never even played through themselves) and really excuses should be much lower now. Instead of laughing at us Chilko you could be more open with the community and discuss things, to help both sides understand something. Your work is frustrating, but we get just as frustrated when we don't know over what.

[monktbd]

Originally Posted by Radian

I got the pet out of range message and suddenly a troll slave appeared. I killed him, cast res, and the Troll reappeared again.

So at least now i know where my pet went to that I tried to revive so often and never appeared (even after relogging) .
And you really killed my poor troll slave .

Well it looks like i might spend more time now actually leveling my hunter unless losing pets when using wild spirit is a wanted - uhm - feature.

I guess until we know what the intended feature was - including a range for the commands to work - we can only speculate what the actual bug is or ask Comp and Mira about some more insight of their testing .

[Miraculix]

Originally Posted by chilko

you guys are so funny


We are a small team so we cannot fix everything.
If we tried to fix everything you will see much less features every month.

we try to separate showstopping bugs from less important ones.

I am not saying that the bugs that have slipped out are not important.

Crashes happen with hundreds of people in real world scenarios other bugs are also difficult to reproduce here in our office.

sometimes we need to release to meet commercial deadlines.

http://www.regnumonline.com.ar/forum...5&postcount=82

http://www.regnumonline.com.ar/forum...9&postcount=81

How is it possible that the Testing Team managed to reproduce these bugs, but NGD could not?

Scratch that - NGD could reproduce the pet getting left behind bug, at least. I personally talked with a developer on Amun and showed how this would work. About A FULL WEEK before the patch hit the live servers.

For the rest: These are links to posts in the Testing Team forums. The 800x600 problem with the Pet/Summon Control Panel, as well as the "pet getting left behind" problem were reported by the testing team, quite a few times.

The downloading issues - Amun was loading wicked fast for us guys, I guess this is just a problem that you can only see with 2000 users trying to patch the game at the same time.

[fluffy_muffin]

Originally Posted by chilko

you guys are so funny

[...]
sometimes we need to release to meet commercial deadlines.

Imagine yourself going to restaurant. You order nice spaghetti. But you get scramble eggs. You want to talk with owner. But owner says:
-You are so funny!
-We have one chief and scramble eggs are faster to make then spaghetti. So sir eat or get lost.

And about that sometimes:
Patch 1.0.5 (Date: 2009/4/7)
Patch 1.0.4 (Hotfix) (Date: 2009/3/10)
Patch 1.0.4 (Date: 2009/2/12)
Patch 1.0.3 (Date: 2009/2/3)
Patch 1.0.2 Hotfix (Date: 2009/1/6)
Patch 1.0.2 (Date: 2008/12/31)
Patch 1.0.1 (Date: 2008/12/24)
Patch 1.0 (Date: 2008/12/17)
Patch 0.9.37 (Hotfix) (Date: 2008/11/27)
Patch 0.9.37 (Hotfix) (Date: 2008/11/4)
Patch 0.9.37 (Hotfix) (Date: 2008/10/31)
Patch 0.9.37 (Date: 2008/10/30)
Patch 0.9.36 (Hotfix) (Date: 2008/10/14)
Patch 0.9.36 (Date: 2008/10/9)
Patch 0.9.35 (Hotfix) (Date: 2008/9/8)
Patch 0.9.35 (Date: 2008/9/4)
Patch 0.9.34 (Hotfix) (Date: 2008/8/6)
Patch 0.9.34 (Date: 2008/8/5)
Patch 0.9.33 (Hotfix) (Date: 2008/7/22)
Patch 0.9.33 (Hotfix) (Date: 2008/7/16)

how many Hotfix you see here?

When i saw your post my first thought was this:
http://www.youtube.com/watch?v=4vuW6tQ0218

[unactivated]

Hi (my first post in 2years, you should read, its probably interesting ),

Originally Posted by chilko

you guys are so funny
We are a small team so we cannot fix everything.
If we tried to fix everything you will see much less features every month.

Chilko, please stop saying those kind of bullshits... Do you think we are too stupid to understand how difficult and hard it is to work in a small team?. You are not talking to 3 years old kids. We know _of course_ this is not fun every day and I really appreciate what you are doing.

But for me the biggest problem, with you guys at NGD, are not the bugs (bugs always happen, even with months of testing, we all are aware of this): it is the total lack of respect you have to your players.

Just see how you are talking to us, Chilko. Just see how you consider your players: no apologizes after crash/bugs (I've just seen niclam's post after my post, so this is not so true), no thanks when we report bugs, no remarks in the suggestions forum => no communication at all!!

I remember the time when NGD tried to give more support: Gamemod in Alsius, Balance Team, bug report etc. Those were really good ideas because you, at NGD, were listening to me. You were accepting my remarks and my criticisms. That was respect and from both side and I was really happy to help you to improve the game.
So why did you remove them? Do they cost too much time? Of course, this kind of things cost time (and money) at first glance. But it will save them in the future and your daily work will be easier because you know you always be able to rely on players to help you.

Showing respect to your players is the first thing to do with those helping you to realize you project. Yes, we are helping you, everyday, even if you tend to forget it. You don't care about players and care about code/bugs/features? OK no problem, but if you lose all you players, there will be nothing more to care.

From my point of view, nowadays you seem to reject everything that come from your players. Believe it or not, but it's not the bugs that make you lose players, its your behaviors. A friendly and communicating team that can knit together people is more powerful than any coding talents (I wont give you samples, you already probably know tons of them). Rated_R_Edge seems to have the same opinion too: just look at his post. He feels as frustrated as me by your behaviors.


So, please, I even beg you, show us more respect. You don't have to spam me with tons of newsletter everyday, just say hello and tell what you are currently working on (and why) on forums and in the game (not only once per month). Or even open a blog if you think its easier for you. BUT make something that make us feel more treated as friends and not as fatass McDonalds customers.

titou


PS: marry me, Zordak