New Support System! - Page 3

_Enio_ · 09-13-2010, 04:16 PM

Whoa im baffled, less than 1 day to get my medium priority Ticket solved.

Awesome!

bois · 09-13-2010, 09:55 PM

Yes NGD excellent execution this whole year. Thing are really looking up. You guys may need some help filling up that knowledge base though.
I am sure this very knowledgeable community would be willing to help if the need arises.
That is if you intend to use that part as well.

Artec

Meatius · 09-15-2010, 07:22 PM

Yes, Kudos to you NGD. Sent in a ticket went to get some lunch and came back and i had received email stating problem had been fix and apologies. I almost want to drop a tear. Very good job on the new system.

drunkfistmaster · 09-21-2010, 08:41 PM

Hmm, everyone here says that they got a reply for their tickets in less than a day .
I sent mine six days ago and still hasn't got any answers . Should I resubmit it or just be patient ?.
With regards...

Adrian · 09-21-2010, 08:50 PM

Quote:

Originally Posted by drunkfistmaster

Hmm, everyone here says that they got a reply for their tickets in less than a day .
I sent mine six days ago and still hasn't got any answers . Should I resubmit it or just be patient ?.
With regards...

Hi,

Stolen account issues have a 2 week delay of response. General issues have an indefinite time of reply, sometimes a day and sometimes more.

Support, Customer and Abuse tickets get a reply in less than 2 days always.

drunkfistmaster · 09-21-2010, 09:25 PM

Kay~, thanks for the info .
I will be able to finally sleep at nights .

Warthog · 09-22-2010, 11:18 PM

Not sure if this has been pointed out since I am too lazy (to be perfectly honest) to read this whole thread and look around. But in the game client as you are logging in, on the loading screen it still says to send mails to abuse@ngdstudios for reporting things. According to the OP all the e-mails are disabled aside from community@NGD, soI am guessing this one is disabled as well so the tip should be changed? Also in game in the help section I guess you would call it, the ? at bottom of screen, if you look in troubleshooting it still says there to e-mail to adreses you say are now disabled?

09-13-2010, 04:16 PM	#21
_Enio_ Marquis Join Date: Aug 2007 Location: Germany Posts: 1,843	Whoa im baffled, less than 1 day to get my medium priority Ticket solved. Awesome! __________________ Fix the Marksman subclass: Suggestion

09-21-2010, 08:41 PM	#24
drunkfistmaster Pledge Join Date: Feb 2009 Location: Medenet Cathedral Posts: 10	Hmm, everyone here says that they got a reply for their tickets in less than a day . I sent mine six days ago and still hasn't got any answers . Should I resubmit it or just be patient ?. With regards... __________________ Ahaha, pllease, treat me well~ <3

09-21-2010, 09:25 PM	#26
drunkfistmaster Pledge Join Date: Feb 2009 Location: Medenet Cathedral Posts: 10	Kay~, thanks for the info . I will be able to finally sleep at nights . __________________ Ahaha, pllease, treat me well~ <3

09-13-2010, 09:55 PM	#22
bois Count Join Date: Nov 2008 Location: Trinidad and Tobago Posts: 1,194	Yes NGD excellent execution this whole year. Thing are really looking up. You guys may need some help filling up that knowledge base though. I am sure this very knowledgeable community would be willing to help if the need arises. That is if you intend to use that part as well. Artec

09-15-2010, 07:22 PM	#23
Meatius Pledge Join Date: Sep 2009 Posts: 17	Yes, Kudos to you NGD. Sent in a ticket went to get some lunch and came back and i had received email stating problem had been fix and apologies. I almost want to drop a tear. Very good job on the new system.

09-22-2010, 11:18 PM	#27
Warthog Apprentice Join Date: Jan 2009 Posts: 90	Not sure if this has been pointed out since I am too lazy (to be perfectly honest) to read this whole thread and look around. But in the game client as you are logging in, on the loading screen it still says to send mails to abuse@ngdstudios for reporting things. According to the OP all the e-mails are disabled aside from community@NGD, soI am guessing this one is disabled as well so the tip should be changed? Also in game in the help section I guess you would call it, the ? at bottom of screen, if you look in troubleshooting it still says there to e-mail to adreses you say are now disabled?