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Technical Support Questions about game technical support to the users of the community

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Old 11-28-2010, 01:44 AM   #1
FlyingDeadBirdie
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Unhappy Black floor, npcs load super slow, can't see players and other problems

Hello fellow Regnum players and greetings to the Devs,
Let me start with this first. Last year or so I bought a new PC. I don't have the 'stats' right now as I'm using my iPod touch to type this, but I will post them soon. Anyway, this PC is capable of running both Regnum Online on max, Guild Wars on max, AND Halo II but with no anti-aliasing or v-sync, as my computer has a quad processor or something like that to equal 4 times the normal power it should have. But approximately 36 hours ago, a scren appeared when I logged in, saying UNABLE TO LOAD GRAPHICS DETAIL. I was puzzled at this and entered the game world. To my surprise, I couldn't even get to the characters screen for half an hour. Then I finally was able to log on my hunter. It took 45 minutes to enter Ignis. This process of logging in from the desktop usually takes me around 1 minute, but 1 hour and 15 minutes? I thought something was wrong. So I logged on pretty happy that the weird long wait was over, but to my surprise the floor was black!! The terrain in the distance was fine, but as I got closer, it turned black too. Thank God chat was fine, because I was able to talk to my clanmAtes. Then as I got to medenet City, I realized it was dead. As in the npcs weren't there. At this point i was mad, because I thought someone had killed my PC with a virus, so I ran a full scan on my 1000 GBs in my computer and started to play another game. When the scan was done, no virus was found. I switched back to Regnum, (I didn't exit I just used alttab$, to my joy, the terrain was fine and the npcs were there! Only then did I realize that when I went to a different part of the city, the npcs weren't there! Only the npcs I had insight for the past 20 minutes loaded! And the terrain turned Black again. I saw a horse coming up the ramps, but it's limbs werent moving like in the lowest animation quality setting, and there was no rider. The horse could not be clicked on. It was weird cuz MY horse could move fine, and animation quality was the highest. I flipped up the map to check the war status, but only the gems appeared. I thought, hey maybe a quick change of the enviroment will make it normal again! So i waited at the gate for a few minutes, and the teleporter appeared with no armor just the rags everyone starts out with. I went to the warzonr and clicked on the teleport. It was a mistake. Another long wait. When I appeared at the save, there was no guard. So I galloped back to here I thought the gate was, but the terrain was all black, and I couldn't see where to go, so I think I ended up at the swamps, because the compass wouldn't show coordinates OR NSEW! To my surprise, aN at least lvl 37 syrtis marksman started to shoot me. I panicked, because number 1, I couldn't see him! Number 2, I was on grind setup, number 3, I was lvl 31. I managed to escape but died because of his serpent bite. I appeared at medenet save and found some mobs that were at least loaded, so I lvled to 32(i had only 2000 exp left).
So.... Can anyone help? Why the long Waits? Why the long loading times? Why the laggy compass? Thanks. I've already tried all the different shafer models, the highest and lowest resolution, both 32 bit and 16 bit, min graphics and max graphics, and no anti-aliasing. I even deleted the live server folder and installed it over again. But All have no change.
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Old 11-28-2010, 11:30 AM   #2
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Okay, here are my PC's 'stats'
Operating system: Windows 7 Home Premium 32-bit (6.1, build 7600)
Processor: Intel(R) Core(TM)2 Quad Premium CPU Q8300 @2.50GHZ(4CPUS)
RAM: 4 GB
DirectX: Direct X 11
NVIDIA: GeForce GT240
DAC type: Integrated RAMDAC
Display Mode: 1280 X 1024 (32-bit, 75HZ)
Driver Model: WDDM 1.1
DDI Version: 10.1
Alert me if I have left anything out
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Old 11-28-2010, 02:49 PM   #3
Darcyeti
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Do you have installed direct X 9 as well? I think of having heard something about regnum needing directX9 even when playing on directX11.
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Old 11-28-2010, 03:44 PM   #4
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Thank you for your advice, I will try that out. I logged onto ignis recently and discovered to my delight, that everything in the terrain was fine, and the npcs loaded in split seconds. To my dismay, several glitches appeared. First, I couldn't see this conjurer who buffed and healed me. I could communicate with him, but he was invisible. I went to the save, and I saw one of my clan mates, we grinded for a bit, then I pressed v. I found two healthbars on the ground labeled black arrow. I know black arrow is a clan, but why two hp bars on the ground? Then as I stepped on the health bars the gave off arrow damage explosions, like when one is getting hit by arrows. I was freaked out and ignored it. What then was weird and pretty awesome was that I got 4 drops within 10 kills! I realized something was wrong. Please tell me if I need anything. Thanks. Also, I was wondering if it is legal to share accounts with someone you know personally, like a good friend across the street.
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