GameSamba accounts issues.

[_Enio_]

let traders quit, preserve the warring peeps!

[Checkit]

Originally Posted by _Enio_

let traders quit, preserve the warring peeps!

I war a pretty decent amount, and I will also probably quit, if I dont get my gear back, unless they box me new items that were close to what I had, including the gems.

[Krungle]

If this is an example of NGD customer service then perhaps my vocality needs a new locality. Even though I am not involved in this hacking incident I was double billed for a 50-slot character stash and did not receive it on my toon. I put in a report right after it happened and have not received a response yet other than the auto-response so I have to assume the ticket has not even been read as yet. Also, Steam Xim purchases are not working and now two of my toons (including me knight, Krungle) are now mountless.

If NGD has to hire more CS personnel, even temps, then do so. Poor customer service can cause a massive backlash that can destroy any business.

[Lebeau]

Originally Posted by Jardik123

I just wanna bump this a bit, because some people say they didn't get their items back yet while they were promised to get them last week.

Uhhh, pardon me, but are you firmly stating that some actually DID get their items back, Jar? Your wording sorta' infers that some did & some didn't. I haven't gotten ANYthing back. I haven't heard of ANYone hacked who HAS gotten their stuff back yet. Not even a single one. IF someone actually has, then that IS good news & THEY SHOULD POST IT! ... but if not, then it's high time NGD either came thru on it's promise to "fix this sh*t" ... or at the least, give us a new statement of intent or some kind of progress report p & ty, since the last one is 2 weeks old now ... don't ya' think?

I do fully recognize that this isn't at all an easily resolved circumstance, but regardless of the fix itself, whether now or later on, the NEGLECT of NO direct response in 2 weeks is what is giving me the redass & making me far less sure NGD still intends to keep it's promise. Am I wrong to doubt? Really not sure imho, but it LOOKS more like they intend to ignore it all & us atm ... & hope we'll remain passively silent ... or just go away.

Maybe they just can't fix this prob via a newly-coded selective-rollback as stated. They may not know how ... oh, well ... fine ... BUT ... 'maybe' they CAN actually fix the issue tho, but are just UNwilling to devote all the necessary man-hours to get it done via a simple, but admittedly lengthy, process of spawning the replacement gears, gold, wm & chumpion coins, etc. directly to each effected users' accounts on Haven one by one after checking all the hack-ticket claims using the last pre-hack Haven server-backup installed on Amun as a guide, so that they can look & verify.

[_Enio_]

Originally Posted by Checkit

I war a pretty decent amount, and I will also probably quit, if I dont get my gear back, unless they box me new items that were close to what I had, including the gems.

Well, that was a lil sarcastic comment on that kind of traders who build their ego on magna and stuff, horde alot of items many could use and generally sell only for more than its worth. I dont mind these gone.

NGD already said theyll restore things that got lost, just have patience.

[NotScias]

Originally Posted by _Enio_

let traders quit, preserve the warring peeps!

Enio misses the times when he was the most ubergeared one

[Jardik123]

Originally Posted by Lebeau

Uhhh, pardon me, but are you firmly stating that some actually DID get their items back, Jar?

No, no, not stating that. I don't know of anyone getting anything back, by some people I mean the people who were talking about that in game.

[Checkit]

Originally Posted by Krungle

If this is an example of NGD customer service then perhaps my vocality needs a new locality. Even though I am not involved in this hacking incident I was double billed for a 50-slot character stash and did not receive it on my toon. I put in a report right after it happened and have not received a response yet other than the auto-response so I have to assume the ticket has not even been read as yet. Also, Steam Xim purchases are not working and now two of my toons (including me knight, Krungle) are now mountless.

If NGD has to hire more CS personnel, even temps, then do so. Poor customer service can cause a massive backlash that can destroy any business.

Please dont get our hopes up and say you are going to leave, if you arent

[Krungle]

Originally Posted by Checkit

Please dont get our hopes up and say you are going to leave, if you arent

Naw, I still love the community of players and GMs. It is just the CS and Devs I am frustrated with and I have ways to put pressure on them to change. Maybe I can start a show called "Game Nightmares" on the model of Chef Ramsey

Anywho, let's keep this thread rolling. You guys need your gears back. The game needs our high levels back during USA primetime to teach us RvR newbs how to war.

[Checkit]

Bumping

Char