GameSamba accounts issues.

[Krungle]

Originally Posted by RicksaR

Tell me about it.

They can solve this:
http://www.championsofregnum.com/for...ad.php?t=97987

in 1 day but they can´t for the love of god update us on the hacking events in the last 2-3 weeks....

I´m starting to think they are purposely trying to push this mess under the carpet as it were and hope the players affected will give up trying over time.

Completely different issue. But I do agree that these accounts need to be restored, by hand if needs be. In fact I think they have had plenty of time to do hand restoration by now on all those effected. Even though no Steam players have been effected by this directly it does show a lack of customer support, something that Steam is keen on, and I have contacted Steam about this situation. Hopefully pressure from NGD's new partner will get this ball rolling.

[Lebeau]

Originally Posted by Krungle

...Even though no Steam players have been effected by this directly it does show a lack of customer support, something that Steam is keen on, and I have contacted Steam about this situation. Hopefully pressure from NGD's new partner will get this ball rolling.

Hope springs eternal they say. Hack occurs. GameSamba reps (the GMs) are taken offline & largely remain so for weeks after. The daily boosts (2 per) & the boost schedule itself entirely changes (at NGD's insistence) even once GMs return. Along with other past 'resolutions' of policies the 2 disagreed about, this clearly shows who's wearing the pants, so to speak, in THIS business relationship. Steam will be different? Maybe, but don't hold your breath. Krungle.

My point is simple: NO amount of vocalized pressure, regardless of source, will EVER make NGD do ANYthing they cannot do or will not willingly CHOOSE to do. Historically, the ONLY pressures applied to this company (or ANY other for that matter) that visably produces an EVENTUAL response is one that targets their revenue stream & potentially threatens their livelihood & survival. IF it will make them $ or IF it's costing them $ or they THINK it is, or IF it will (or LOOKS like it will) do so in the near future, then ofc. they'll react....just like that dog that proved Pavlov's Response theory, it's all the very nature of the beast.

There's no fault or blame involved, it all is what it is. Cost-based risk analysis & the strategic planning responses that spring from it are the survival & coping mechanisms that corporations use. Just the way it is. (Still wish I would get all my stuff back already tho .... a month has passed .... this is REALLY getting old now).

[Recoil]

So let's see...

1) People with both NGD and GS accounts lose lots of stuff because of security screwup of NGD or their partners.
2) NGD is trying to tell us that only GS accounts were hacked.
3) It is obviously not true and confirmed several times.
4) NGD makes no more public statements, in an attempt to sweep everything under the rug

Pretty cool guys?

[Ricksa]

Bump.

I guess by the end of this working week if we get no response I´ll just start making new threads directing people to this one and all the other threads I have already made since the 29th of fucking March.

[Krungle]

HERE

Originally Posted by Ponter

Dear users,

As most of you may have read already, one of the most criticized points of our service is related to the Support System.

We are aware that the main problem relies in the response speed from our side.

Due to this, we decided to perform some changes and internal improvements in the system that will allow us to solve tickets faster.

The mentioned change strictly requires that we perform an internal migration, which is why some very old tickets that didn't register any recent activity, or that do not contain the necessary information to be processed, will be automatically closed.

If you do not receive any automatic e-mail, it means that your ticket has perfectly migrated and that's on its way to be solved.

We hope that this improvement becomes notorious by the start of the next week.

Best regards!

'Answering tickets' isn't the problem here, the problem is in restoring these hacked accounts. In the Helpdesk world there is something called 'Hose & Close,' is that what is going on here or are these accounts going to be restored?

[_Kharbon_]

I get that, but we are working with NGD to get all of this resolved properly. Not just throwing items back in accounts without resolving anything. There are things that happen that we do not openly communicate to the public since it is not something that needs to be announced. When you hate on NGD about things that they are working with us to fix, it in turn is hating on us as well. Of course we understand you are mad and angry. I've tried my best to keep the situation calm while things are worked on. But to make it clear, no one is ignoring anyone, no one is pretending this didn't happen, no one is making up other things to do while nothing is done about this issue. As I have said in every single ticket, this issue is going to take some time.

From Gamesamba Forum thread. I hope, this helps a bit.
Posted by Lilliyan

[Krungle]

Originally Posted by _Kharbon_

From Gamesamba Forum thread. I hope, this helps a bit.
Posted by Lilliyan

"Takes some time"
...looks at watch...grunts...looks at calendar...flips page back


The issue of the mass hacking security hole that caused the issue in the first place seems to have been resolved: ie- no one has been hacked in this manner in weeks. I am sure you have server saves from during/after hacking that you can use to trace the culprit(s) down with. So how (censored) hard is it to take the server save of hackday -1 and restore those with tickets and continue your investigations with the save(s)?

Sounds like a Hose & Close to me.

[_Kharbon_]

Originally Posted by Krungle

"Takes some time"
So how (censored) hard is it to take the server save of hackday -1 and restore those with tickets and continue your investigations with the save(s)?

Well, I guess they simplly don't want to do that, since many of the items weren't just deleted, but traded to other players. If they simply restored the items of the players, the server would end up with dozens of duplicates of OP gear. If everything is to be done properly, the gear has to be tracked down, removed, and the current owner properly compensated. This would also decrease the game's revenue somewhat.
It's true, that it's taking quite a long time now. I bet, there are events behind the scenes, that are not relayed to the public. If Gamesamba can be trusted, I don't think they will allow the matter to simply slip away.

[Krungle]

Originally Posted by _Kharbon_

If everything is to be done properly, the gear has to be tracked down, removed, and the current owner properly compensated.

Which can be done from the saves.

[_Kharbon_]

Originally Posted by Krungle

Which can be done from the saves.

They have to track down the items, remove them, and compensate the new owners for their loss. They can't simply roll-back all the characters, as legal gear, xp, and perhaps other aspects would be lost as well. That would be unfair for many players.
We know next to nothing how the backup really works, but it's probably not a simple matter. From what Gamesamba published it can be seen, that they are working on the matter, and not allow to "let it pass".

We are working on resolving the issues and tracing items, accounts, gold, trades, there is a lot to do. We don't expect you to understand what we need to resolve because you can't see what we can see.