Missing redeem code

bloodmark · 02-09-2014, 01:05 AM

Just recently bought a dlc for another player and sent the gift to his email. He claims that there was no redeem code in the email sent to him, while i have a receipt for it that it was successfully sent. Can I cancel my bill on my card or have it refunded

GrimNightfall · 02-09-2014, 05:35 AM

Was this by any chance a part of a trade? If so, you just got scammed.

If I'm right, I know exactly who scammed you :P

Awrath · 02-11-2014, 08:23 PM

Open a ticket.

They can check whether a redeem code was used or not. I hope it's not part of a trade, otherwise there's little you can do. If you used a debit/credit card you can use chargeback, but if you did this as a trade and got scammed, and then attempt a chargeback, as it's not NGDs fault, they might just ban you!

Good luck!

02-09-2014, 01:05 AM	#1
bloodmark Pledge Join Date: Sep 2013 Posts: 3	Missing redeem code Just recently bought a dlc for another player and sent the gift to his email. He claims that there was no redeem code in the email sent to him, while i have a receipt for it that it was successfully sent. Can I cancel my bill on my card or have it refunded

02-09-2014, 05:35 AM	#2
GrimNightfall Initiate Join Date: Jun 2012 Location: Syrtis Posts: 153	Was this by any chance a part of a trade? If so, you just got scammed. If I'm right, I know exactly who scammed you :P __________________ This game is too easy

02-11-2014, 08:23 PM	#3
Awrath Master Join Date: May 2010 Location: England Posts: 455	Open a ticket. They can check whether a redeem code was used or not. I hope it's not part of a trade, otherwise there's little you can do. If you used a debit/credit card you can use chargeback, but if you did this as a trade and got scammed, and then attempt a chargeback, as it's not NGDs fault, they might just ban you! Good luck!