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Technical Support Questions about game technical support to the users of the community

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Old 06-06-2009, 12:16 AM   #1
Agresif
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Default Username/password invalid

I've recently downloaded and installed Regnum and I am having trouble logging in. For some reason, it says "user/password not valid" whenever I attempt to log into the game. I have double, triple, quadruple checked and retyped my username and password and it doesn't work. I have turned off my anti-virus as well as my firewall.

On one occasion, it accepted the combination and I got a new error: "Connection to autopatch server failed" then it went back to not accepting my account information.

I am from Australia, if that's of any importance.

EDIT: I can log into the website with the same user/password, but not into the game.
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Old 06-06-2009, 09:51 AM   #2
Zedrion
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Yeah ive made my account and let it through my firewall and activated my account fully but i still cannot log in. PLEASE someone help me. been wanting to try this game out for a while and now this.
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Old 06-06-2009, 11:03 AM   #3
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Hi,

I have the same issue on a linux 64bits install.

I tried to create a second account but it's the same problem.

It seems that there should be a problem on Regnum servers which are not updated with new created accounts.

Could somebody at Regnum check and advise please ?

Thanks.
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Old 06-06-2009, 11:04 AM   #4
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yes, some info on this problem would be handy. can someone please tell us what is going on?
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Old 06-06-2009, 02:28 PM   #5
MiTMaN_Cz
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Hello,
same problem here.
Cant log in to game : User/password is not valid
And sometimes: Connection to autopatch server failed

Help me to connect game

PS: I write it here, but Im using Ubuntu linux 9.04 , so i think this problem is not depending on OS
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Old 06-06-2009, 02:31 PM   #6
Zedrion
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yeah bud alot of are getting this problem and i have yet to get anyone from the game to respond with some help. i hope they let us know whats up and if/when its going to be fixed.
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Old 06-06-2009, 03:14 PM   #7
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Did you activate your account from the Activation Mail?
I guess you did but I am just asking to be sure the error is because of something else.
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Old 06-06-2009, 03:18 PM   #8
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yep i got the email and activated it. and logged in and done what i had to do to get %100 access to the game. made a forum account ect. its pushing about 6 hours and no help or reply from the dev team guys from the pms i sent them. "forum admins ect"
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Old 06-06-2009, 03:30 PM   #9
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same as Zedrion.

So is here anybody who can help us?
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Old 06-06-2009, 03:34 PM   #10
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I have seen other posts (Spanish Forum) from people with the same problem. It seems that this error started today. I think admins are aware now of this problem, that seems to affect new accounts.
I am sorry, but all you can do now is be patience
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