Lost characters?

[Torcida]

Hmm im facing some weird difficulties accounts where I have logged in earlier today now suddently are gone for example I want to log into a friends account he is from America this morning I logged in and played on his account now I want to log into his account and now when I log in and press enter game world I first see the gamessamba-screen and then I see the pick a realm-screen and im 300% sure my friend didn't just delete his account which isn't possible bytheway cause you have a 14 day waiting time I also can't log in into the site with his account.

Anyone facing the same problems?