Having huge issues returning to the game

[Herakles]

recently been trying to get back onto the game but no wonder old players can't return.

Got a new laptop a few months ago, so couldn't log into my account...

Then went through the support process, was really slow so forgot about it.

The thread was closed tried to upload my ID etc but JPG format wasn't allowed to be uploaded...

Why is it so hard to log into my account when Haven is already struggling for players. Hope this can be sorted out soon or I just won't bother...