Packet loss issues, information request.

[niclam]

Hello everyone,

Since last friday the 28th of May, 2010, several players have reported an increase in packet loss (which can be appreciated by typing Alt+p inside the game).

In order to start an investigation along the company that provides the servers, we'd need the following data:

- City and Country.
- Internet Service Provider.

Optional information:

- Time of the day in which the increase in packet loss is observed.
- Trace route report which can be obtained in the following way:

* Execute "cmd" (Windows+R key and then type "cmd")
* Type "tracert www.regnumonline.com.ar"
* Wait for the trace route to finish (This command simply lists all the "hops" every data packet must travel from and to the Regnum Online server)
* Last, copy the screen result by going to the top left icon and choosing "Edit", then "Mark" and finally selecting the area and pressing "Enter". By now, you should have the listing on your clipboard ready to paste..

Please use this same thread to post the information.
Thank you,

Regards,