Important: Xmas problems!

chilko · 12-26-2011, 09:39 PM

Dear Community,

As you may know these have been some troubled days at NGD Studios
Besides any issues arising from the GUI update, we unwillingly introduced some issues within the ximerin code that allowed people to exploit the system and buy a lot of premium items without spending their ximerin.

This forced us to take drastic measures as introducing around 50 thousand USD worth of free premium items in the game could really unbalance the economy, breaking our business model in the process.

To make things worse, it’s the holiday season and most of our staff is out on vacations.

We are aware of all of the issues that the community is bringing up... so please bare with us until while we work them out.

Firstly, we want to make the game playable, so we are removing the falling damage until we find the issue causing damage when walking.
Most of the issues you guys have with the UI (resizable combat log, map zoom, HP bars, etc.) will be fixed shortly, please be patient.
If you are a premium customer we are very sorry for the inconvenience these past few days. Most of the illegally obtained items have been deleted and the ximerin restored.

To those who took advantage of the situation I’d like to tell you that you put not only Regnum’s but our company’s future in jeopardy. We can’t penalize you because this was our mistake and we have to own up to it, and because some of you have been great customers in the past.

To these users I say, you have forfeited any rights to complain about the current situation. As we have owned up to our mistake, reflect and do the same about your abuse.

BR,

- Chilko

PS: On a personal note and to make this the worst week of my life, my apartment was broken into on Christmas eve.

12-26-2011, 09:39 PM	#1
chilko NGD·Studios Join Date: Mar 2006 Posts: 892	Important: Xmas problems! Dear Community, As you may know these have been some troubled days at NGD Studios Besides any issues arising from the GUI update, we unwillingly introduced some issues within the ximerin code that allowed people to exploit the system and buy a lot of premium items without spending their ximerin. This forced us to take drastic measures as introducing around 50 thousand USD worth of free premium items in the game could really unbalance the economy, breaking our business model in the process. To make things worse, it’s the holiday season and most of our staff is out on vacations. We are aware of all of the issues that the community is bringing up... so please bare with us until while we work them out. Firstly, we want to make the game playable, so we are removing the falling damage until we find the issue causing damage when walking. Most of the issues you guys have with the UI (resizable combat log, map zoom, HP bars, etc.) will be fixed shortly, please be patient. If you are a premium customer we are very sorry for the inconvenience these past few days. Most of the illegally obtained items have been deleted and the ximerin restored. To those who took advantage of the situation I’d like to tell you that you put not only Regnum’s but our company’s future in jeopardy. We can’t penalize you because this was our mistake and we have to own up to it, and because some of you have been great customers in the past. To these users I say, you have forfeited any rights to complain about the current situation. As we have owned up to our mistake, reflect and do the same about your abuse. BR, - Chilko PS: On a personal note and to make this the worst week of my life, my apartment was broken into on Christmas eve.