Clan lost after the update of the carnival event

[faleba]

After the update of the carnival event the clan paladins of durandal stay as if it had not been created in spite of the fact that the members continue having this clan as his description.
The list is not visible for no one who had joined to this clan.
A ticket was created by me a couple of days behind in the NGD support website but still the response has not been obtained on the part of them yet.
Somebody can help me with this issue.