Validation codes

OppyV · 06-06-2013, 02:47 PM

Dear NGD,

I get the point of the validation codes.
But the problem is, of some of the accounts i do not have access anymore to the mail address.

If i create a ticket in the servicedesk you ask me to sent me a copy of my passport.. No idea why.

Even if i can proof that the accounts really are mine you still do not want to change the mailaddresses.

At this point, it looks that you are going to lose 2 players who played for about 5 years, spent a lot of money and time in the game.

I am really sad to see that you or the ticket support manager are not willing to help with something that easy.

06-06-2013, 02:47 PM	#1
OppyV Pledge Join Date: Jul 2010 Posts: 4	Validation codes Dear NGD, I get the point of the validation codes. But the problem is, of some of the accounts i do not have access anymore to the mail address. If i create a ticket in the servicedesk you ask me to sent me a copy of my passport.. No idea why. Even if i can proof that the accounts really are mine you still do not want to change the mailaddresses. At this point, it looks that you are going to lose 2 players who played for about 5 years, spent a lot of money and time in the game. I am really sad to see that you or the ticket support manager are not willing to help with something that easy.