Idiots with keyboards, aka. "How to screw up a client relationship" - Page 3

WhateverUSMC · 04-07-2010, 02:27 PM

Well written.

I feel I should point out that a lot of these repeated complaints are coming from players who really want RO to succeed. It may seem like mindless yammering, but a great deal of it is coming from people who truly want the best for this game, and are getting frustrated by the lack of direction and/or communication.

(Side note; The only time we really hear from anyone about anything is either a hand job post like this, or when someone goes high and to the right on the forums, and a close is required. I think we'd just like some middle ground.)

At times, it kind of feels like the veteran players are the only ones who see what a great thing has been started here, and how awesome it could be with a little bit of a push; not a lot, just a little.

I'm not posting this to be difficult, and I'm not writing this to be a nay-sayer; there is a very small staff involved, and there has to be a certain amount of First Things First about it. I get that.

However, there are 40-50 players I play alongside in this game, and not just in my own realm; and I don't know a single one of us that wouldn't jump at the chance to volunteer our time to help in any way needed. And those are just the ones I know about.

In short; who is failing who? It's a little of both, I think.

Hamster_of_sorrow · 04-07-2010, 02:41 PM

i am guilty of being a little moody when it comes to something i think NGD needs to fix. but i try to be reasonable (i guess im not to great at that). i know NGD has a small dev team and not a huge amount of cash. i DO, however, think that NGD could have taken a different path on things that need to be changed/implemented, but the path they HAVE taken could been FAR worse.

i have to complement on how understanding and professional NGD has been about people that constantly bitch about things they want fixed. i tend to have a "short fuse" and i would've taken something too far by now. I would've swung the banhammer around like..... something you swing around alot.

on a final note, NGD has done an amazing job for the small development team that they have. there might be a few things they have done that i dont agree with, but i know they try their best and mean well. I have tried to find another game that is similar to regnum, and i cant, free-to-play or not, linux native or not, regnum is a one-of-a-kind game and, as i previously stated, could be FAR worse than it is now.

Vythica · 04-07-2010, 03:41 PM

How come Van gets all the negative karma? Not fair.

To be on topic, the relationship is improving between the customers and the providers. Finally. Even if it didn't, we'd keep plugging away, we always have.

In the end, Regnum is all of us, not just NGD, not just the players. We're one community in a huge sea of gaming communities, and I'd like to think we're special. We're a huge dysfunctional family.

Also I demand my 28 negative karmas.

Altara · 04-07-2010, 03:50 PM

Quote:

Originally Posted by Vythica

In the end, Regnum is all of us, not just NGD, not just the players. We're one community in a huge sea of gaming communities, and I'd like to think we're special. We're a huge dysfunctional family.

Rofl +1
Ive always stayed with Regnum, or came back too, because of the great community. To me it's almost as if we live in the same place.
But I have noticed most are hard on NDG, people make mistakes but at leaset NDG tries for us, it could be a game like Allods where they don't listen to the players at all.
Even with this new update, there has been complaint after complaint. Even though they look beautiful.
Though I think in all people should lighten up

VandaMan · 04-07-2010, 03:52 PM

This thread is stupid.

w_larsen · 04-07-2010, 04:47 PM

well, i wanted to write many, many bad words, but i will skip that. tho i can't help to remind that relationship is two sided, and kicking potential customer in face, just because it hasn't payed yet, then declining to reconsider after paying customers has implored to reconsider choice that is going to hurt sales, seems awkward for me. my boss once noted: "it takes months to get new customer and just five minutes to lose it."

then again i see one person, who totally and wholly deserves my respect. dky, you are the man. and i know everyone understands why.

backe · 04-07-2010, 11:30 PM

You must spread some Reputation around before giving it to WhateverUSMC again.

I agree wholeheartedly, 1000%.

IIRC, my first post in the forum was the idea of creating a "Help" character that was community operated to assist new (English-speaking) players with finding quests and NPCS, as well as info general game function. For the most part, the "community driven" aspect of Regnum was what initially drew me to the game.

The problem I have is the "community driven" ideology of Regnum served NGD up to a point in which REAL fiscal issues began to arise. But again, I have no real problems with this. A company produces a product and if there is a market for it, sell it!

The real problem with the current situation is that we are supposedly dealing with the developers of the game (which would go hand in hand with the "community-driven" ideal which NGD initially purposed), when in reality, we are dealing with a company. This is where the real dichotomy begins. Players complain to NGD , and the developers shout back "we don't have the manpower".

While I agree that NGD may be understaffed, who is really to blame? The company that produces to product, or the consumer? Would you go back to a restaurant when the the owner himself claims "I can't hire more staff, so deal with it"?

Ertial · 04-10-2010, 06:39 PM

Quote:

Originally Posted by linuxslacker2

what ara said is true but....

4 months to get a reply to fix a database error with a character is way too long
more then 2 weeks till silent thoughts got a reply in the thread/ingame
etc...etc....

2 weeks imho should be the maximum time anything takes and you should prob aim to get most issues sorted(or atleast responded to) within 2-3 days of the user emailing

the user should be patient but you cant expect them to wait months and still not get any reply you guys do have to improve customer service heaps

This reminds me of a wonderful quote: "Punctuation is a way of being polite to your readers."

04-07-2010, 02:27 PM	#21
WhateverUSMC Initiate Join Date: Dec 2008 Location: Peterborough, Ontario Posts: 189	Reluctant To Post This, But I Feel It's Necessary Well written. I feel I should point out that a lot of these repeated complaints are coming from players who really want RO to succeed. It may seem like mindless yammering, but a great deal of it is coming from people who truly want the best for this game, and are getting frustrated by the lack of direction and/or communication. (Side note; The only time we really hear from anyone about anything is either a hand job post like this, or when someone goes high and to the right on the forums, and a close is required. I think we'd just like some middle ground.) At times, it kind of feels like the veteran players are the only ones who see what a great thing has been started here, and how awesome it could be with a little bit of a push; not a lot, just a little. I'm not posting this to be difficult, and I'm not writing this to be a nay-sayer; there is a very small staff involved, and there has to be a certain amount of First Things First about it. I get that. However, there are 40-50 players I play alongside in this game, and not just in my own realm; and I don't know a single one of us that wouldn't jump at the chance to volunteer our time to help in any way needed. And those are just the ones I know about. In short; who is failing who? It's a little of both, I think. __________________ o Q o (WM), Martok (WM), Wyatt Earp (53), T'Pol (52), P'Tak (57), Rotarrin (38)

04-07-2010, 03:41 PM	#23
Vythica Pledge Join Date: Dec 2008 Location: In the closet. Posts: 40	How come Van gets all the negative karma? Not fair. To be on topic, the relationship is improving between the customers and the providers. Finally. Even if it didn't, we'd keep plugging away, we always have. In the end, Regnum is all of us, not just NGD, not just the players. We're one community in a huge sea of gaming communities, and I'd like to think we're special. We're a huge dysfunctional family. Also I demand my 28 negative karmas. __________________ Resurrected.

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04-07-2010, 02:41 PM	#22
Hamster_of_sorrow Self-called retired user Join Date: Mar 2009 Location: In NGD's ticket system hoping for a response. Posts: 517	i am guilty of being a little moody when it comes to something i think NGD needs to fix. but i try to be reasonable (i guess im not to great at that). i know NGD has a small dev team and not a huge amount of cash. i DO, however, think that NGD could have taken a different path on things that need to be changed/implemented, but the path they HAVE taken could been FAR worse. i have to complement on how understanding and professional NGD has been about people that constantly bitch about things they want fixed. i tend to have a "short fuse" and i would've taken something too far by now. I would've swung the banhammer around like..... something you swing around alot. on a final note, NGD has done an amazing job for the small development team that they have. there might be a few things they have done that i dont agree with, but i know they try their best and mean well. I have tried to find another game that is similar to regnum, and i cant, free-to-play or not, linux native or not, regnum is a one-of-a-kind game and, as i previously stated, could be FAR worse than it is now.

04-07-2010, 03:52 PM	#25
VandaMan Baron Join Date: May 2009 Posts: 747	This thread is stupid.

04-07-2010, 04:47 PM	#26
w_larsen Initiate Join Date: Oct 2008 Posts: 111	well, i wanted to write many, many bad words, but i will skip that. tho i can't help to remind that relationship is two sided, and kicking potential customer in face, just because it hasn't payed yet, then declining to reconsider after paying customers has implored to reconsider choice that is going to hurt sales, seems awkward for me. my boss once noted: "it takes months to get new customer and just five minutes to lose it." then again i see one person, who totally and wholly deserves my respect. dky, you are the man. and i know everyone understands why.

04-07-2010, 11:30 PM	#27
backe Initiate Join Date: Jun 2007 Location: Georgia, USA Posts: 222	You must spread some Reputation around before giving it to WhateverUSMC again. I agree wholeheartedly, 1000%. IIRC, my first post in the forum was the idea of creating a "Help" character that was community operated to assist new (English-speaking) players with finding quests and NPCS, as well as info general game function. For the most part, the "community driven" aspect of Regnum was what initially drew me to the game. The problem I have is the "community driven" ideology of Regnum served NGD up to a point in which REAL fiscal issues began to arise. But again, I have no real problems with this. A company produces a product and if there is a market for it, sell it! The real problem with the current situation is that we are supposedly dealing with the developers of the game (which would go hand in hand with the "community-driven" ideal which NGD initially purposed), when in reality, we are dealing with a company. This is where the real dichotomy begins. Players complain to NGD , and the developers shout back "we don't have the manpower". While I agree that NGD may be understaffed, who is really to blame? The company that produces to product, or the consumer? Would you go back to a restaurant when the the owner himself claims "I can't hire more staff, so deal with it"?