Go Back   Champions of Regnum > English > Technical Support

Technical Support Questions about game technical support to the users of the community

Reply
 
Thread Tools Display Modes
Old 06-28-2007, 06:44 AM   #1
blazedd
Pledge
 
Join Date: May 2007
Location: New York, USA
Posts: 35
blazedd is on a distinguished road
Default Graphics issues

I logged in to my account tonight to be greeted by this error message:

"D3DX9_31.DLL not found, Direct3D support is not available.

Please download latest installer from Regnum Online website."

I clicked "OK" on the error message and the game "auto-updated".

The attached screenshots (#1-#4) show what ensued.

After browsing some of the threads here, it seems like several people are having similar problems.

I looked in the options and I can only select OpenGL as the renderer. I changed the quality settings for Textures to "High" and view distance to "ultra high" and ran the game. Screenshot #5 shows what the game looked like after I made those changes.

-----------------

I've played ROL on my Dell Inspiron e1405 laptop with NO problems up until now. I'm running Windows Vista Home Premium and I've always played the game with the ROL executable to run in Windows XP SP2 compatibility mode.

ROL reports that I'm using the Intel 945GM chipset. (Sucky integrated, I know.)
Attached Images
File Type: jpg ROLshot01.jpg (83.2 KB, 19 views)
File Type: jpg ROLshot02.jpg (85.4 KB, 16 views)
File Type: jpg ROLshot03.jpg (85.7 KB, 12 views)
File Type: jpg ROLshot04.jpg (87.0 KB, 9 views)
File Type: jpg ROLshot05.jpg (94.5 KB, 11 views)
__________________
Tiggeroo, Level 41 Wood Elf Conjurer of Syrtis
Tiggerie, Level 35 Alturian Knight of Syrtis
blazedd no ha iniciado sesión   Reply With Quote
Old 06-28-2007, 08:04 AM   #2
Wyatt
Count
 
Join Date: Dec 2006
Posts: 1,544
Wyatt will become famous soon enoughWyatt will become famous soon enough
Default

install the lastest directx
Wyatt no ha iniciado sesión   Reply With Quote
Old 07-04-2007, 06:22 PM   #3
SimSinn
Pledge
 
Join Date: Jun 2007
Location: Germany, Niedersachsen
Posts: 6
SimSinn is on a distinguished road
Default

I had a similar problem, just reinstall the game and when the installer asks to install directx, just click ok. It should work then

Last edited by SimSinn; 07-04-2007 at 06:40 PM.
SimSinn no ha iniciado sesión   Reply With Quote
Old 07-04-2007, 06:38 PM   #4
surak
Legend
 
surak's Avatar
 
Join Date: Mar 2006
Location: Oslo
Posts: 2,176
surak has a spectacular aura aboutsurak has a spectacular aura about
Default

I think this issue needs an explanation.

The missing file (D3DX9_31.DLL) is installed by the DirectX installer included in the latest Regnum Installer. We used to include that file directly with the game, skipping DirectX installer, but that it's not allowed by DirectX license. We removed the file, but since the launcher does not delete files not available anymore in autopatch server, game kept working.

Since the latest update, Launcher checks if the correct DirectX is installed, by checking if D3DX9_31.DLL can be loaded, but the file is searched in the standard DLL search path.

Just as SimSinn and jpicon said, this issue is fixed by using the latest installer available at Regnum website.

Regards,
__________________
Surak Remember... this is just a game! - Xephandor existe y Miriya es su profeta!
surak no ha iniciado sesión   Reply With Quote
Old 07-05-2007, 10:00 PM   #5
blazedd
Pledge
 
Join Date: May 2007
Location: New York, USA
Posts: 35
blazedd is on a distinguished road
Default

Hi - I fixed the problem that same day... after I reinstalled DirectX:

http://www.microsoft.com/downloads/d...DisplayLang=en

(FYI: I did not reinstall the game using a new installer.)
__________________
Tiggeroo, Level 41 Wood Elf Conjurer of Syrtis
Tiggerie, Level 35 Alturian Knight of Syrtis
blazedd no ha iniciado sesión   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 04:45 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
NGD Studios 2002-2024 © All rights reserved