30% bonus on xim purchase not received

Aid_The_Conjurer · 06-27-2015, 05:43 PM

30% bonus on xim purchase not received after purchase today.
News announcement clearly states that a 30% bonus is active until Wed.
There is no date listed to indicate which Wednesday it ends. Since it is Saturday and the 30% advertizement is still up on the front page... then that means that Wed the 1st of July is the Wed when it ends.
I don't want to hear some bullcrap story that someone forgot to remove the news item because if so it will be false advertizing and that it something I will hand over to the Better Business Bureau and MMORPG among other sites where information on a company, product or service is reviewed by millions of people.

Ticket sent.
I have a feeling the reply will be non-sense and full of excuses.
That is why I am posting this notice about my issue first.
Hope no one else gets taken advantage of IF this turns out to be an issue of denial from NGD.

halvdan · 06-27-2015, 07:54 PM

Quote:

Originally Posted by Faith_Healer

Since it is Saturday and the 30% advertizement is still up on the front page...

It will be still up on the front page untill...well, untill they will have something new to announce :P
Similar with ingame notifications after loggin in. Some of them are really outdated and still pop up. Misleading, if you ask me.

But you shouldn't worry, since it's $ issue, I expect them to be very accomodating. No milkman can afford losing milk cows.

Aid_The_Conjurer · 06-27-2015, 08:34 PM

Well put halvdan and thanks for the reply.
I'm hoping that the squeaky wheel here gets the grease.
I'll update this post on the response from support.

Iheartpancakes · 06-28-2015, 05:18 AM

It could be a little clearer in the description.

So instead of this

Quote:

Until Wednesday at 11:59 PM GMT, enjoy a 30% bonus in all your Ximerin purchases!

You see this

Quote:

Until Wednesday 24th, June at 11:59 PM GMT, enjoy a 30% bonus in all your Ximerin purchases!

If you click More to view the post, it does show it was posted on the 22nd, and the following Wednesday would be the 24th. So while they aren't directly misleading any one, you need to perform a bit of investigative work to find out.

Aid_The_Conjurer · 06-28-2015, 11:48 PM

Quote:

Originally Posted by Iheartpancakes

you need to perform a bit of investigative work to find out.

I seen the date of the news posting, having a small font size makes it hard to see.
Believe me I am not an idiot... just someone who is likely forced to deal with idiots.

Iheartpancakes · 06-29-2015, 12:17 AM

Quote:

Originally Posted by Faith_Healer

There is no date listed to indicate which Wednesday it ends

Quote:

Originally Posted by Faith_Healer

Believe me I am not an idiot

ok

Anunnaki · 06-29-2015, 08:38 AM

lol, this mad my day

Frosk · 07-01-2015, 03:22 PM

Hey there,

This kind of topics do not belong here. These issues must be dealt with at our Support System, in the Billing section.

Best of luck with it!

06-27-2015, 05:43 PM	#1
Aid_The_Conjurer Apprentice Join Date: Mar 2011 Location: USA Posts: 85	30% bonus on xim purchase not received 30% bonus on xim purchase not received after purchase today. News announcement clearly states that a 30% bonus is active until Wed. There is no date listed to indicate which Wednesday it ends. Since it is Saturday and the 30% advertizement is still up on the front page... then that means that Wed the 1st of July is the Wed when it ends. I don't want to hear some bullcrap story that someone forgot to remove the news item because if so it will be false advertizing and that it something I will hand over to the Better Business Bureau and MMORPG among other sites where information on a company, product or service is reviewed by millions of people. Ticket sent. I have a feeling the reply will be non-sense and full of excuses. That is why I am posting this notice about my issue first. Hope no one else gets taken advantage of IF this turns out to be an issue of denial from NGD. __________________ Aid Epic Conjurer of Alsius (Ra) aka Faith Healer (Horus) 2010

06-27-2015, 08:34 PM	#3
Aid_The_Conjurer Apprentice Join Date: Mar 2011 Location: USA Posts: 85	Well put halvdan and thanks for the reply. I'm hoping that the squeaky wheel here gets the grease. I'll update this post on the response from support. __________________ Aid Epic Conjurer of Alsius (Ra) aka Faith Healer (Horus) 2010

06-29-2015, 08:38 AM	#7
Anunnaki Banned Join Date: Jun 2006 Location: Inside a house... Posts: 280	lol, this mad my day

07-01-2015, 03:22 PM	#8
Frosk Banned Join Date: Aug 2011 Posts: 4,089	Hey there, This kind of topics do not belong here. These issues must be dealt with at our Support System, in the Billing section. Best of luck with it!